A PCI-style pause workflow on Webex Contact Center has a gap: sensitive data taken while a call is in conference or consult cannot be paused out from Agent Desktop.
inferred · Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent desktop recording controls
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Status
- inferred
- Checked
- 2026-09-24
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage your calls in Agent Desktop - Pause and resume call recording note
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-inf-pause-gap-conference. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-wfo-inf-pause-gap-conference
BibTeX
@misc{warmtransfer-claim-webex-cc-wfo-inf-pause-gap-conference,
title = {Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-inf-pause-gap-conference},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-wfo-inf-pause-gap-conference},
note = {Source note webex-cc-wfo-inf-pause-gap-conference, checked 2026-09-24}
}