If the caller declines recording consent in the flow, the call is not recorded, even when tenant, queue or schedule configuration would record it.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow designer recording consent
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Understand Routing and Queueing in Webex Contact Center - Recording Control activity precedence
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-consent-no-blocks. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-wfo-consent-no-blocks
BibTeX
@misc{warmtransfer-claim-webex-cc-wfo-consent-no-blocks,
title = {Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-consent-no-blocks},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-wfo-consent-no-blocks},
note = {Source note webex-cc-wfo-consent-no-blocks, checked 2026-09-24}
}