Basic QM on Webex WFO lets users create and edit evaluation forms and evaluate contacts on both voice and digital channels.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex WFO
- Subsystem
- quality management packaging
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of article update 2025-08-13
- Checked
- 2026-09-24
Sources
- Basic WFM and QM Offerings on Webex WFO (Webex Contact Center) — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Basic WFM and QM Offerings on Webex WFO - Basic QM feature list
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-basic-qm-evaluations. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-wfo-basic-qm-evaluations
BibTeX
@misc{warmtransfer-claim-webex-cc-wfo-basic-qm-evaluations,
title = {Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-basic-qm-evaluations},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-wfo-basic-qm-evaluations},
note = {Source note webex-cc-wfo-basic-qm-evaluations, checked 2026-09-24}
}