Webex AI Quality Management is a paid add-on for Webex Contact Center, sold as SKU A-FLEX-AI-QM or as A-FLEX-AI-QMMB bundled with AI Assistant.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center - Webex AI Quality Management
- Subsystem
- AI quality management licensing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Get Started with AI Quality Management in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Get Started with AI Quality Management in Webex Contact Center - licensing
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-ai-qm-paid-addon-skus. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-wfo-ai-qm-paid-addon-skus
BibTeX
@misc{warmtransfer-claim-webex-cc-wfo-ai-qm-paid-addon-skus,
title = {Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-ai-qm-paid-addon-skus},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-wfo-ai-qm-paid-addon-skus},
note = {Source note webex-cc-wfo-ai-qm-paid-addon-skus, checked 2026-09-24}
}