Webex AI Quality Management requires real-time transcription and interaction recording, and both are included in the AI Quality Management SKU.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center - Webex AI Quality Management
- Subsystem
- AI quality management licensing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Get Started with AI Quality Management in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Get Started with AI Quality Management in Webex Contact Center - prerequisites
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-ai-qm-includes-recording-transcription. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-wfo-ai-qm-includes-recording-transcription
BibTeX
@misc{warmtransfer-claim-webex-cc-wfo-ai-qm-includes-recording-transcription,
title = {Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-ai-qm-includes-recording-transcription},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-wfo-ai-qm-includes-recording-transcription},
note = {Source note webex-cc-wfo-ai-qm-includes-recording-transcription, checked 2026-09-24}
}