Source note · PCI DSS for contact centers
For VoIP between a cardholder and an entity, the entity's systems are in scope but securing the transmission outside the entity's infrastructure is not, because the entity cannot control how the cardholder places calls.
Checked 2026-09-30
- Vendor
- PCI SSC
- Product
- PCI DSS
- Subsystem
- VoIP scoping
- Deployment
- any
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- FAQ 1153: How does PCI DSS apply to VoIP? — PCI Security Standards Council · tier 1 standards and regulators · FAQ 1153, cardholder transmissions bullet
Cite this note
APA
WarmTransfer. (2026, September 30). PCI DSS for contact centers: source note pci-dss-contact-center-voip-cardholder-leg. WarmTransfer. https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-voip-cardholder-leg
BibTeX
@misc{warmtransfer-claim-pci-dss-contact-center-voip-cardholder-leg,
title = {PCI DSS for contact centers: source note pci-dss-contact-center-voip-cardholder-leg},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-voip-cardholder-leg},
note = {Source note pci-dss-contact-center-voip-cardholder-leg, checked 2026-09-30}
}