Cisco's Traffic Analysis document says the Erlang C model is more commonly used for conservative automatic call distributor (ACD) design, to find the number of agents needed.
Checked 2026-09-25
The Erlang C model is more commonly used for conservative automatic call distributor (ACD) design to determine the number of agents needed.
- Vendor
- Cisco
- Product
- Cisco IOS VoIP solutions
- Subsystem
- agent staffing
- Deployment
- on-premises
- Region
- not restricted
- Release range
- document updated 2001-07-02
- Checked
- 2026-09-25
Sources
- Traffic Analysis — Cisco Systems · tier 2 current vendor documentation · Traffic Models > Erlang C
Cite this note
APA
WarmTransfer. (2026, September 25). Erlang B and Erlang C for voice and contact center sizing: source note erlang-traffic-engineering-erlang-c-acd-conservative. WarmTransfer. https://warmtransfer.net/knowledge/claims/erlang-traffic-engineering-erlang-c-acd-conservative
BibTeX
@misc{warmtransfer-claim-erlang-traffic-engineering-erlang-c-acd-conservative,
title = {Erlang B and Erlang C for voice and contact center sizing: source note erlang-traffic-engineering-erlang-c-acd-conservative},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/erlang-traffic-engineering-erlang-c-acd-conservative},
note = {Source note erlang-traffic-engineering-erlang-c-acd-conservative, checked 2026-09-25}
}