Hong et al. report empirical evidence that arrivals in large service systems show over-dispersion (variance above Poisson), and state that under over-dispersion the square-root safety rule leads to understaffing.
Checked 2026-09-25
- Vendor
- vendor-neutral
- Product
- not restricted
- Subsystem
- agent staffing
- Deployment
- any
- Region
- not restricted
- Release range
- arXiv v3 2026-04-23
- Checked
- 2026-09-25
Sources
- Staffing under Taylor's Law: A Unifying Framework for Bridging Square-root and Linear Safety Rules — arXiv (Hong, Huang, Zhang, Zhang) · tier 4 archived vendor documentation · Section 1 Introduction
Cite this note
APA
WarmTransfer. (2026, September 25). Erlang B and Erlang C for voice and contact center sizing: source note erlang-traffic-engineering-arrival-overdispersion. WarmTransfer. https://warmtransfer.net/knowledge/claims/erlang-traffic-engineering-arrival-overdispersion
BibTeX
@misc{warmtransfer-claim-erlang-traffic-engineering-arrival-overdispersion,
title = {Erlang B and Erlang C for voice and contact center sizing: source note erlang-traffic-engineering-arrival-overdispersion},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/erlang-traffic-engineering-arrival-overdispersion},
note = {Source note erlang-traffic-engineering-arrival-overdispersion, checked 2026-09-25}
}