# What a Webex Contact Center user profile grants

Canonical: https://warmtransfer.net/knowledge/wxcc-user-profiles

Last verified: 2026-09-05

A Webex Contact Center user profile carries entitlements across 2 axes, defining a permission per resource type alongside resource access that covers either all resources or up to 5 resource collections[^10]. Profiles exist in 5 types: Licensed Administrator, Unlicensed Administrator, Supervisor, Premium Agent, and Standard Agent[^3].

## Profile structure and permission values

User profile administration takes place only within Control Hub under Contact Center user management, and modifying a profile requires the Edit right on the user profile permission[^2]. Each permission takes 1 of 3 values: No Access, which hides the resource type; View; or Edit, which allows seeing, editing, and creating, but never deleting[^9]. 

A Licensed Administrator profile can be assigned Full Access, which grants the Edit right on every resource type and automatically incorporates any permission added in the future[^4]. When scoping access by scope boundaries rather than all resources, a profile can hold up to 5 resource collections, making the assigned user a delegated administrator restricted strictly to their assigned collections[^8].

## Recording playback and supervisory permissions

Recording permissions in the access documentation apply solely to playback workflows across different surfaces[^7]. A Supervisor Desktop view permission permits playing recordings and viewing transcripts without download access, whereas a Control Hub view permission permits playing and downloading recordings without access to transcripts[^7].

The documentation establishes an Additional Supervisory permission, characterizing it as a list of supervisory functionality grantable inside the supervisor desktop, but the vendor never enumerates the contents of that list[^1]. Furthermore, the Webex Contact Center access documentation contains no monitoring entitlement, omitting the words monitor and barge entirely[^6]. In the field, the served payload of the article includes a change note stating that a reference to call monitoring and the management portal was removed from the text[^5].

## See also

See also [What a supervisor can do and what is recorded of it](https://warmtransfer.net/knowledge/webex-cc-supervisor-desktop).
See also [Finding playing and deleting a Webex Contact Center recording](https://warmtransfer.net/knowledge/wxcc-recording-management).
See also [What the Control Hub administrator activity log records](https://warmtransfer.net/knowledge/wxcc-control-hub-audit-log).
See also [The interactions surface and scheduled call monitoring](https://warmtransfer.net/knowledge/wxcc-manage-monitor-interactions).

## Applicability

Applies to: Cisco Webex Contact Center. Sources checked 2026-09-05.

## What remains uncertain

The specific membership of the Additional Supervisory permission list is not covered by the sources below. Which permission value allows deleting a resource is not covered by the sources below. In addition, which profile type is required for each of the 4 surfaces is not covered by the sources below.

## Sources

[^1]: The article names a permission called Additional Supervisory, describes it as a list of supervisory functionality that can be granted within the supervisor desktop, and never enumerates that list. Source: [Manage access in Webex Contact Center](https://help.webex.com/en-us/article/n524f2m/Manage-user-profiles-of-contact-center-users-in-Webex-Contact-Center), Manage access, supervisory and desktop permissions. Checked 2026-09-05.
[^2]: User profiles are administered only from Control Hub, under Contact Center user management, and changing one requires edit on the user profile permission. Source: [Manage access in Webex Contact Center](https://help.webex.com/en-us/article/n524f2m/Manage-user-profiles-of-contact-center-users-in-Webex-Contact-Center), Manage access, administration path. Checked 2026-09-05.
[^3]: There are 5 user profile types: Licensed Administrator, Unlicensed Administrator, Supervisor, Premium Agent and Standard Agent. Source: [Manage access in Webex Contact Center](https://help.webex.com/en-us/article/n524f2m/Manage-user-profiles-of-contact-center-users-in-Webex-Contact-Center), Manage access, profile types. Checked 2026-09-05.
[^4]: A Licensed Administrator may be given Full Access, which is edit on everything plus any permission added in future. Source: [Manage access in Webex Contact Center](https://help.webex.com/en-us/article/n524f2m/Manage-user-profiles-of-contact-center-users-in-Webex-Contact-Center), Manage access, Full Access. Checked 2026-09-05.
[^5]: The article's served payload carries a change note stating that a reference to call monitoring and the management portal was removed from it (field report). Source: [Manage access in Webex Contact Center](https://help.webex.com/en-us/article/n524f2m/Manage-user-profiles-of-contact-center-users-in-Webex-Contact-Center), Served payload, subscription description field. Checked 2026-09-05.
[^6]: The Webex Contact Center access article names no monitoring entitlement; the words monitor and barge do not occur in it. Source: [Manage access in Webex Contact Center](https://help.webex.com/en-us/article/n524f2m/Manage-user-profiles-of-contact-center-users-in-Webex-Contact-Center), Whole article, counted against the rendered text. Checked 2026-09-05.
[^7]: Recording appears in the access article only as an object of playback: a Supervisor Desktop view permission grants play and transcripts without download, and a Control Hub view permission grants play and download without transcripts. Source: [Manage access in Webex Contact Center](https://help.webex.com/en-us/article/n524f2m/Manage-user-profiles-of-contact-center-users-in-Webex-Contact-Center), Manage access, recording permissions. Checked 2026-09-05.
[^8]: A profile may carry up to 5 resource collections, and a user holding a collection is a delegated administrator limited to their own collections. Source: [Manage access in Webex Contact Center](https://help.webex.com/en-us/article/n524f2m/Manage-user-profiles-of-contact-center-users-in-Webex-Contact-Center), Manage access, resource collections. Checked 2026-09-05.
[^9]: A permission takes 1 of 3 values: No Access, which hides the resource type, View, or Edit, which allows seeing, editing and creating but never deleting. Source: [Manage access in Webex Contact Center](https://help.webex.com/en-us/article/n524f2m/Manage-user-profiles-of-contact-center-users-in-Webex-Contact-Center), Manage access, permission values. Checked 2026-09-05.
[^10]: A Webex Contact Center user profile carries entitlements on 2 axes: a permission per resource type, and resource access that is either all resources or up to 5 resource collections. Source: [Manage access in Webex Contact Center](https://help.webex.com/en-us/article/n524f2m/Manage-user-profiles-of-contact-center-users-in-Webex-Contact-Center), Manage access, user profile structure. Checked 2026-09-05.
[^11]: A supervisor's queue actions are gated by a named option, Manage agent queue assignments, enabled on the supervisor user profile in Control Hub. Source: [Supervise and manage Contact Center queues](https://help.webex.com/en-us/article/b1qhidb/Supervise-and-manage-Contact-Center-queues), Supervise and manage Contact Center queues, View queues and Manage agent queue assignments prerequisites. Checked 2026-09-05.
[^12]: The scheduled monitoring article names a Monitoring module on the user profile carrying a Call Listening permission configured with edit access and a schedule listening check box. Source: [Schedule call monitoring](https://help.webex.com/en-us/article/5k9gxcb/Schedule-call-monitoring), Schedule call monitoring, prerequisites. Checked 2026-09-05.
[^13]: The Monitoring module carries 2 differently shaped entitlements: a permission set to edit access and a check box. Source: [Schedule call monitoring](https://help.webex.com/en-us/article/5k9gxcb/Schedule-call-monitoring), Schedule call monitoring, prerequisites. Checked 2026-09-05.
[^14]: Three further Webex Contact Center supervisor and profile articles name no supervisory permission: Additional Supervisory, barge, whisper and Call Listening each occur 0 times in all 3. Source: [Get started with Supervisor Desktop](https://help.webex.com/en-us/article/okxzd1/Get-started-with-Supervisor-Desktop), Manage desktop profiles, Get started with Supervisor Desktop and Understand Supervisor Desktop user interface, counted against the rendered article. Checked 2026-09-05.
[^15]: A desktop profile is a separate object from a user profile: it is defined as a group of permissions and desktop behaviours assigned to agents and it specifies 6 sections, none of them supervisory. Source: [Manage desktop profiles](https://help.webex.com/en-us/article/nvaf71f/Manage-desktop-profiles), Manage desktop profiles, opening definition and section list. Checked 2026-09-05.
[^16]: One table gates its rows 3 different ways: a 4-way role taxonomy built from license, administrator role and station credential; a named Quality Management permission; and an organisation-level feature flag (field report). Source: [Get started with Supervisor Desktop](https://help.webex.com/en-us/article/okxzd1/Get-started-with-Supervisor-Desktop), Get started with Supervisor Desktop, Role-Functionality Compatibility Matrix and its footnotes. Checked 2026-09-05.
[^17]: The 2 profile objects share no vocabulary: desktop profile occurs 51 times in its own article and 0 times in the supervisor article, and user profile occurs 4 times in the supervisor article and 0 times in the desktop profile article (field report). Source: [Manage desktop profiles](https://help.webex.com/en-us/article/nvaf71f/Manage-desktop-profiles), Manage desktop profiles and Get started with Supervisor Desktop, whole-document counts. Checked 2026-09-05.