# Webex Contact Center provisioning through Partner Hub Canonical: https://warmtransfer.net/knowledge/wxcc-partner-hub-provisioning Last verified: 2026-10-02 Partners reach Partner Hub at https://admin.webex.com, where they manage all their customers after placing orders in Cisco Commerce Workspace[^13]. Partners can also start a Webex Contact Center trial for a customer from Partner Hub as a self-service flow without manual Cisco approval[^54]. ## Partner roles and customer access Starting a customer trial in Partner Hub requires a partner user with the sales administrator or sales full administrator role[^56]. The partner administrator roles in Partner Hub include Partner Full Administrator, Partner Administrator, and Partner Read-Only Administrator, each with a different scope[^30][^29][^31]. | Partner role | Scope | |---|---| | Partner Full Administrator | Manages settings for all customers the partner manages, assigns admin roles, and designates which customers other partner administrators manage[^30] | | Partner Administrator | Manages settings only for customers they provisioned themselves or that have been assigned to them[^29] | | Partner Read-Only Administrator | Views settings for all customers the partner manages but cannot edit them[^31] | A partner full administrator assigns customers to a partner administrator by selecting that administrator and entering the customer organization name or ID under Managing Customer Organizations[^28]. Partner administrators who reach a customer only through a Partner Hub customer group get Webex Suite access but no Webex Contact Center access unless they are also directly assigned to that customer[^10]. The Partner Hub customer list shows these statuses: Trial, Subscription, Expiring soon, License overage, No recent activity, Ready for order setup, Suspended and Expired[^11]. A partner opens a customer's Control Hub with the Launch organization icon at the end of the customer's row[^12]. Launching a customer's Control Hub implicitly grants the partner administrator the provisioning administrator role[^26]. A provisioning administrator can provision orders, view licenses and upgrades, manage Webex sites and locations, and troubleshoot, but only for the services the partner sold to that customer[^27]. A customer administrator can ask to change a partner organization's access level, either full administrator or provisioning administrator, in Control Hub under Users then Partner administrators[^2]. The partner then approves or denies the request[^2]. ## Self-service trials Cisco rolled out the Webex Contact Center self-service trial experience to partners in phases[^40]. Partners without access are told to ask their Cisco Contact Center sales representative for it[^40]. WarmTransfer's reading of the sources is that Contact Center trials use the separate self-service trial flow, not the generic Partner Hub Start Trial wizard for Webex Suite services[^42]. ### Eligibility and edition Self-service trials can be provisioned only on Flex 3.0[^50]. A trial cannot be downgraded from Flex 3.0 to Flex 2.0[^52]. A trial can be provisioned to a new or existing organization only if that organization has no active contact center trial or subscription[^47]. ### Duration and extension A self-service trial can run for 30, 60 or 90 days[^51]. To extend a trial, the partner selects additional days for it in Partner Hub and saves the change[^49]. ### What a trial includes During a self-service trial, Webex Calling is the only voice option that can be provisioned[^59]. Voice POPs are not available in a trial, and the trial must be reprovisioned as Webex Calling instead[^53]. A trial includes Cisco Calling Plan in some countries, but Cisco states that this is not officially supported for the trial[^41]. A self-service trial includes 150 US dollars of utilization cost for the SMS and WhatsApp channels[^55]. Obtaining US 10-digit long code numbers for SMS and WhatsApp in a trial takes between 5 and 10 weeks[^58]. A self-service trial does not include Webex Workforce Optimization, extra storage, additional IVR ports or campaign management[^48]. ### Reprovisioning and support To reprovision a trial, for example to add Google CCAI, the partner goes to Partner Hub and opens the customer[^43]. From there the partner opens Trials, then Manage trial, then Complete Order Setup, and clicks Provision[^43]. The Webex Calling Partner Help Desk, which also handles Webex Contact Center inquiries, is the only support channel for Webex Contact Center trials[^57]. ### Converting a trial to paid A trial is converted to paid by submitting an order in Cisco Commerce Workspace, which adds the paid subscription to the customer's existing organization[^46]. The partner completes the A2Q after submitting the order[^44]. Any Cisco Calling Plan phone numbers used in the trial must be deleted and replaced with a supported alternative[^45]. When the subscription is mapped to an existing trial tenant, the partner must enter the same customer administrator email that was used when the trial was created[^24]. ## Paid orders A partner places a Webex Contact Center order for a customer using the A-CJP or A-FLEX-CC SKU[^23]. The order in Cisco Commerce Workspace must carry a Requested Start Date and a Provisioning Contact Email[^15]. Cisco recommends using the partner's Control Hub administrator or sales administrator account as the Provisioning Contact Email[^20]. The Webex Contact Center documentation index points partners to the Cisco Webex Contact Center Ordering Guide and the Flex Plan Contact Center Ordering Guide for ordering[^4]. For tenant provisioning, the same index points to the order and get-started articles[^4]. ### Order Set-Up wizard On the Requested Start Date, Cisco emails the provisioning contact a Set Up Now link that opens the Order Set-Up wizard for the tenant[^22]. A partner who is doing the setup chooses I am a Partner to indicate their role[^25]. If the partner selects The customer will set up instead, the partner will not have access to manage the customer organization[^17]. For a new Webex organization, the partner confirms the customer details[^19]. When the order maps to an existing organization, the partner verifies that the displayed organization is the intended one[^19]. The country chosen in the wizard must be one where Webex Contact Center sales are authorized under the geographic terms of the Flex Plan Contact Center offer description[^16]. The Webex Contact Center country of operation defaults to the organization country selected earlier and can be changed in the wizard if needed[^14]. For Webex orders set up through the Order Set-Up wizard, clicking Provision activates the subscription and starts billing[^21]. Cisco recommends that partners complete the customer organization setup before they hand contact-center-specific administration to customer administrators[^18]. ## Services setup wizard The services setup wizard has four stages: Summary, Calling setup, Contact Center setup, and Review[^38]. Partner administrators reach services setup through one entry point for a trial and another for a paid subscription[^37][^36]. - For a trial, a partner administrator answers Yes to Do you want to set up the services for the customer at the end of the Start New Trial wizard[^37]. - For a paid subscription, a partner administrator maps the order and then clicks Next[^36]. A customer administrator of a newly provisioned organization receives a Welcome email with a Get Started link, then sets a password and accepts the Terms of Service to reach Control Hub[^34]. Webex Contact Center creates the tenant in the data center that corresponds to the country of operation chosen at setup[^35]. The country of operation cannot be changed after it is confirmed in the services setup wizard[^33]. We infer that the country of operation, and therefore the tenant's data center, can be adjusted only inside the setup wizard before confirmation, and that the partner cannot correct a wrong choice after confirmation[^1]. The telephony section of the setup wizard shows connectivity through Common Edge, the edge infrastructure shared by Webex Calling and Webex Contact Center[^32]. ## Flex 3.0 Contact Center licensing points Cisco Collaboration Flex 3.0 Contact Center offers 2 buying models[^8]: - Concurrent Agent is based on the maximum number of contact center users logged in at the same time[^8]. - Named Agent is based on each unique user who logs in during a month[^8]. The Named Agent buying model applies only to Webex Contact Center[^7]. An Assessment-to-Quality (A2Q) must be completed before initial access to the products and again for design changes during the term[^5]. Supervisors and administrators always require a Premium Agent license[^9]. For cloud Flex 3.0 Contact Center deployments, agent overage is calculated monthly when the agents used exceed the purchased committed agents[^6]. ## Diagnosing missing customers or access If partner administrators cannot see a customer in their list, Cisco's first check is that the customer's full administrator received the Webex welcome email and signed in for the first time[^3]. Cisco's second check is that the partner has activated the provisioned service[^3]. If both checks pass, the partner opens a ticket in Customer Service Central[^3]. If a partner administrator can see a customer but has no Webex Contact Center access, check whether they reach that customer only through a customer group without a direct assignment[^10]. If the partner cannot manage the customer organization at all, check whether The customer will set up was selected in the Order Set-Up wizard[^17]. ## See also - [Setting up a new Webex Contact Center tenant](https://warmtransfer.net/knowledge/wxcc-tenant-setup) - [Webex Contact Center licensing](https://warmtransfer.net/knowledge/webex-cc-licensing) - [Webex Contact Center data locality by country](https://warmtransfer.net/knowledge/webex-cc-data-locality) - [Troubleshooting Webex Contact Center users that do not appear as agents](https://warmtransfer.net/knowledge/wxcc-user-provisioning-troubleshooting) - [Webex Contact Center Voice Services Platform and Voice POP](https://warmtransfer.net/knowledge/webex-cc-voice-services-platform) - [Webex Contact Center workforce optimization and recording](https://warmtransfer.net/knowledge/webex-cc-wfo) - [Webex Contact Center preview and progressive outbound campaigns](https://warmtransfer.net/knowledge/webex-cc-outbound-campaigns) ## Applicability Applies to: Cisco Webex Contact Center, Cisco Webex Partner Hub, Cisco Webex Control Hub, and Cisco Collaboration Flex 3.0 Contact Center. Deployments: multi-tenant. Sources checked 2026-10-02. The self-service trial claims apply to the Flex 3.0 edition[^50]. The 5 to 10 week lead time applies to US 10-digit long code numbers[^58]. The monthly agent overage rule is stated for cloud Flex 3.0 Contact Center deployments[^6]. ## What remains uncertain - What happens to a Webex Contact Center trial tenant and its data at trial expiry is not covered by the sources below. - The documented 30-day post-expiry grace period applies to Webex Suite trials started in Partner Hub, and after it trial data and configuration cannot be recovered[^39]. - License quantities in a Webex Contact Center self-service trial are not covered by the sources below. - The maximum total trial length once extensions are added is not covered by the sources below. - Whether billing for Webex Contact Center orders starts at the Provision click or at the Requested Start Date is not covered by the sources below. - The detail of the A2Q process and its timing relative to tenant provisioning are not covered by the sources below. - Webex for Government Contact Center provisioning from Partner Hub is not covered by the sources below. - The definitions of the sales administrator and sales full administrator roles are not covered by the sources below. - The exact list of legacy voice media platforms excluded from Webex Contact Center trials is not covered by the sources below. - Whether partners quote a Webex Contact Center Setup Assist SKU is not covered by the sources below. ## Sources [^1]: The Webex Contact Center country of operation, and therefore the tenant's data center, can be adjusted only inside the setup wizard before confirmation; a wrong choice after confirmation is not correctable by the partner (inferred). Source: [Get started with Webex Contact Center](https://help.webex.com/article/nee1mb6), Contact Center setup page step. Checked 2026-10-02. [^2]: A customer administrator can ask to change a partner organization's access level (full administrator or provisioning administrator) in Control Hub under Users then Partner administrators, and the partner approves or denies the request. Source: [Assign external administrator roles in Control Hub](https://help.webex.com/en-us/article/nk1ktdo/Assign-external-administrator-roles-in-Control-Hub), Partner administrators access request steps. Checked 2026-10-02. [^3]: If partner administrators cannot see a customer in their list, Cisco's first checks are that the customer's full administrator received the Webex welcome email and signed in for the first time, and that the partner has activated the provisioned service; otherwise the partner opens a ticket in Customer Service Central. Source: [Partner Administrators are Unable to See Their Customers Listed in the Cisco Webex Control Hub](https://help.webex.com/article/WBX000024434/Partner-Administrators-are-Unable-to-See-Their-Customers-Listed-in-the-Cisco-Webex-Control-Hub), Resolution. Checked 2026-10-02. [^4]: The Webex Contact Center documentation index points partners to the Cisco Webex Contact Center Ordering Guide and the Flex Plan Contact Center Ordering Guide for ordering, and to the order and get-started articles for tenant provisioning. Source: [Webex Contact Center Documentation](https://help.webex.com/en-us/article/n2re5jy/Webex-Contact-Center-Documentation), Ordering and provisioning section. Checked 2026-10-02. [^5]: Under Flex 3.0 Contact Center, an Assessment-to-Quality (A2Q) must be completed before initial access to the products and again for design changes during the term. Source: [Cisco Collaboration Flex 3.0 Contact Center Data Sheet](https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-ds.html), Ordering / A2Q section. Checked 2026-10-02. [^6]: For cloud Flex 3.0 Contact Center deployments, agent overage is calculated monthly when agents used exceed the purchased committed agents. Source: [Cisco Collaboration Flex 3.0 Contact Center Data Sheet](https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-ds.html), Overage section. Checked 2026-10-02. [^7]: The Flex 3.0 Contact Center Named Agent buying model applies only to Webex Contact Center. Source: [Cisco Collaboration Flex 3.0 Contact Center Data Sheet](https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-ds.html), Buying models section. Checked 2026-10-02. [^8]: Cisco Collaboration Flex 3.0 Contact Center offers two buying models: Concurrent Agent, based on the maximum number of contact center users logged in at the same time, and Named Agent, based on each unique user who logs in during a month. Source: [Cisco Collaboration Flex 3.0 Contact Center Data Sheet](https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-ds.html), Buying models section (HTML data sheet updated 2026-06-11). Checked 2026-10-02. [^9]: Under Flex 3.0 Contact Center, supervisors and administrators always require a Premium Agent license. Source: [Cisco Collaboration Flex 3.0 Contact Center Data Sheet](https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-ds.html), Agent types section. Checked 2026-10-02. [^10]: Partner administrators who reach a customer only through a Partner Hub customer group get Webex Suite access but no Webex Contact Center access unless they are also directly assigned to that customer. Source: [Get started with Partner Hub](https://help.webex.com/en-us/article/c3q9lz/get-started-with-partner-hub), Customer groups section. Checked 2026-10-02. [^11]: The Partner Hub customer list shows statuses including Trial, Subscription, Expiring soon, License overage, No recent activity, Ready for order setup, Suspended and Expired. Source: [Get started with Partner Hub](https://help.webex.com/en-us/article/c3q9lz/get-started-with-partner-hub), Customers list section. Checked 2026-10-02. [^12]: From the Partner Hub customer list, a partner opens a customer's Control Hub with the Launch organization icon at the end of the customer's row. Source: [Get started with Partner Hub](https://help.webex.com/en-us/article/c3q9lz/get-started-with-partner-hub), Customers list section. Checked 2026-10-02. [^13]: Partners reach Partner Hub at https://admin.webex.com, where they manage all their customers after placing orders in Cisco Commerce Workspace. Source: [Get started with Partner Hub](https://help.webex.com/en-us/article/c3q9lz/get-started-with-partner-hub), Introduction. Checked 2026-10-02. [^14]: In the Order Set-Up wizard, the Webex Contact Center country of operation defaults to the organization country selected earlier and can be changed there if needed. Source: [Create a Webex Contact Center Order for a Customer](https://help.webex.com/article/30mv2o/Create-a-Cisco-Webex-Contact-Center-Order-for-a-Customer), Create a Webex Contact Center Order for a Customer (Contact Center settings step). Checked 2026-10-02. [^15]: A Webex Contact Center order in Cisco Commerce Workspace must carry a Requested Start Date and a Provisioning Contact Email. Source: [Create a Webex Contact Center Order for a Customer](https://help.webex.com/article/30mv2o/Create-a-Cisco-Webex-Contact-Center-Order-for-a-Customer), Create a Webex Contact Center Order for a Customer (step 1). Checked 2026-10-02. [^16]: The country chosen in the Webex Contact Center Order Set-Up wizard must be one where Webex Contact Center sales are authorized under the Flex Plan Contact Center offer description's geographic terms. Source: [Create a Webex Contact Center Order for a Customer](https://help.webex.com/article/30mv2o/Create-a-Cisco-Webex-Contact-Center-Order-for-a-Customer), Create a Webex Contact Center Order for a Customer (country step). Checked 2026-10-02. [^17]: In the Webex Order Set-Up wizard, if the partner selects The customer will set up, the partner will not have access to manage the customer organization. Source: [Create a Webex order for a customer](https://help.webex.com/article/oq6v6y), Order set-up wizard (role selection step). Checked 2026-10-02. [^18]: Cisco recommends that partners complete the customer organization setup before handing contact-center-specific administration to customer administrators. Source: [Create a Webex Contact Center Order for a Customer](https://help.webex.com/article/30mv2o/Create-a-Cisco-Webex-Contact-Center-Order-for-a-Customer), What to do next. Checked 2026-10-02. [^19]: In the Webex Contact Center Order Set-Up wizard, the partner confirms customer details for a new Webex organization, or verifies that the displayed organization is the intended one when the order maps to an existing organization. Source: [Create a Webex Contact Center Order for a Customer](https://help.webex.com/article/30mv2o/Create-a-Cisco-Webex-Contact-Center-Order-for-a-Customer), Create a Webex Contact Center Order for a Customer (organization step). Checked 2026-10-02. [^20]: Cisco recommends using the partner's Control Hub administrator or sales administrator account as the Provisioning Contact Email on a Webex Contact Center order. Source: [Create a Webex Contact Center Order for a Customer](https://help.webex.com/article/30mv2o/Create-a-Cisco-Webex-Contact-Center-Order-for-a-Customer), Create a Webex Contact Center Order for a Customer (step 1). Checked 2026-10-02. [^21]: For Webex orders set up through the Order Set-Up wizard, clicking Provision activates the subscription and starts billing. Source: [Create a Webex order for a customer](https://help.webex.com/article/oq6v6y), Order set-up wizard (final step). Checked 2026-10-02. [^22]: On the Requested Start Date, Cisco emails the provisioning contact a Set Up Now link that opens the Order Set-Up wizard for the Webex Contact Center tenant. Source: [Create a Webex Contact Center Order for a Customer](https://help.webex.com/article/30mv2o/Create-a-Cisco-Webex-Contact-Center-Order-for-a-Customer), Create a Webex Contact Center Order for a Customer (steps 2-3). Checked 2026-10-02. [^23]: A partner places a Webex Contact Center order for a customer using the A-CJP or A-FLEX-CC SKU. Source: [Create a Webex Contact Center Order for a Customer](https://help.webex.com/article/30mv2o/Create-a-Cisco-Webex-Contact-Center-Order-for-a-Customer), Create a Webex Contact Center Order for a Customer (intro). Checked 2026-10-02. [^24]: When a Webex Contact Center subscription is mapped to an existing trial tenant, the customer administrator email entered must be the same one used when the trial was created. Source: [Create a Webex Contact Center Order for a Customer](https://help.webex.com/article/30mv2o/Create-a-Cisco-Webex-Contact-Center-Order-for-a-Customer), Create a Webex Contact Center Order for a Customer (customer admin email step, note). Checked 2026-10-02. [^25]: In the Order Set-Up wizard for a Webex Contact Center order, a partner who is doing the setup indicates their role by choosing I am a Partner. Source: [Create a Webex Contact Center Order for a Customer](https://help.webex.com/article/30mv2o/Create-a-Cisco-Webex-Contact-Center-Order-for-a-Customer), Create a Webex Contact Center Order for a Customer (wizard role step). Checked 2026-10-02. [^26]: The provisioning administrator role is granted implicitly to a partner administrator when they launch a customer's Control Hub. Source: [Assign external administrator roles in Control Hub](https://help.webex.com/en-us/article/nk1ktdo/Assign-external-administrator-roles-in-Control-Hub), Provisioning administrator role description. Checked 2026-10-02. [^27]: A provisioning administrator can provision orders, view licenses and upgrades, manage Webex sites and locations and troubleshoot, but only for the services the partner sold to that customer. Source: [Assign external administrator roles in Control Hub](https://help.webex.com/en-us/article/nk1ktdo/Assign-external-administrator-roles-in-Control-Hub), Provisioning administrator role description. Checked 2026-10-02. [^28]: A partner full administrator assigns customers to a partner administrator in Partner Hub by selecting that administrator and entering the customer organization name or ID under Managing Customer Organizations. Source: [Assign administrator roles in Partner Hub](https://help.webex.com/en-us/article/16gmxfb/Assign-administrator-roles-in-Partner-Hub), Assign customers to partner administrators. Checked 2026-10-02. [^29]: A Partner Administrator can manage settings only for customers they provisioned themselves or that have been assigned to them. Source: [Assign administrator roles in Partner Hub](https://help.webex.com/en-us/article/16gmxfb/Assign-administrator-roles-in-Partner-Hub), Partner administrator roles list. Checked 2026-10-02. [^30]: A Partner Full Administrator can manage settings for all customers the partner manages, assign admin roles, and designate which customers other partner administrators manage. Source: [Assign administrator roles in Partner Hub](https://help.webex.com/en-us/article/16gmxfb/Assign-administrator-roles-in-Partner-Hub), Partner administrator roles list. Checked 2026-10-02. [^31]: A Partner Read-Only Administrator can view settings for all customers the partner manages but cannot edit them. Source: [Assign administrator roles in Partner Hub](https://help.webex.com/en-us/article/16gmxfb/Assign-administrator-roles-in-Partner-Hub), Partner administrator roles list. Checked 2026-10-02. [^32]: The Webex Contact Center telephony section of the setup wizard shows connectivity through Common Edge, the edge infrastructure shared by Webex Calling and Webex Contact Center. Source: [Get started with Webex Contact Center](https://help.webex.com/article/nee1mb6), Review page / Webex Contact Center Telephony section. Checked 2026-10-02. [^33]: The Webex Contact Center country of operation cannot be changed after it is confirmed in the services setup wizard. Source: [Get started with Webex Contact Center](https://help.webex.com/article/nee1mb6), Contact Center setup page step. Checked 2026-10-02. [^34]: A customer administrator of a newly provisioned Webex Contact Center organization receives a Welcome email with a Get Started link, sets a password and accepts the Terms of Service to reach Control Hub. Source: [Get started with Webex Contact Center](https://help.webex.com/article/nee1mb6), Customer administrator entry point. Checked 2026-10-02. [^35]: Webex Contact Center creates the tenant in the data center that corresponds to the country of operation chosen at setup. Source: [Get started with Webex Contact Center](https://help.webex.com/article/nee1mb6), Contact Center setup page step. Checked 2026-10-02. [^36]: For a paid Webex Contact Center subscription, a partner administrator reaches services setup by mapping the order and then clicking Next. Source: [Get started with Webex Contact Center](https://help.webex.com/article/nee1mb6), Partner administrator entry points. Checked 2026-10-02. [^37]: For a Webex Contact Center trial, a partner administrator reaches services setup by answering Yes to Do you want to set up the services for the customer at the end of the Start New Trial wizard. Source: [Get started with Webex Contact Center](https://help.webex.com/article/nee1mb6), Partner administrator entry points. Checked 2026-10-02. [^38]: The Webex Contact Center services setup wizard has four stages: Summary, Calling setup, Contact Center setup, and Review. Source: [Get started with Webex Contact Center](https://help.webex.com/article/nee1mb6), Services setup wizard section. Checked 2026-10-02. [^39]: For Webex Suite trials started in Partner Hub, there is a 30-day grace period after expiry to convert to paid, after which trial data and configuration cannot be recovered. Source: [Start and manage Webex Trials in Partner Hub](https://help.webex.com/en-us/article/eoe453/Start-and-manage-Webex-Trials-in-Partner-Hub), Trial expiration section. Checked 2026-10-02. [^40]: The Webex Contact Center self-service trial experience was rolled out to partners in phases, and partners without access are told to ask their Cisco Contact Center sales representative for it. Source: [Webex Contact Center Self-Service Trials](https://help.webex.com/en-us/article/7eatkw/Webex-Contact-Center-Self-Service-Trials), Before setting up a trial. Checked 2026-10-02. [^41]: A Webex Contact Center trial includes Cisco Calling Plan in some countries, but Cisco states this is not officially supported for the trial. Source: [Webex Contact Center Self-Service Trials](https://help.webex.com/en-us/article/7eatkw/Webex-Contact-Center-Self-Service-Trials), What's included in your trial. Checked 2026-10-02. [^42]: The generic Partner Hub Start Trial wizard for Webex Suite services does not appear to be the path for Contact Center trials; Contact Center trials use the separate self-service trial flow (inferred). Source: [Start and manage Webex Trials in Partner Hub](https://help.webex.com/en-us/article/eoe453/Start-and-manage-Webex-Trials-in-Partner-Hub), Start a trial (services list: Messaging, Meetings, Calling, Webex Devices). Checked 2026-10-02. [^43]: To reprovision a Webex Contact Center trial (for example to add Google CCAI), the partner goes to Partner Hub, opens the customer, then Trials, Manage trial, Complete Order Setup, and clicks Provision. Source: [Webex Contact Center Self-Service Trials](https://help.webex.com/en-us/article/7eatkw/Webex-Contact-Center-Self-Service-Trials), What's included in your trial (Google CCAI item). Checked 2026-10-02. [^44]: When converting a Webex Contact Center trial to paid, the partner completes the A2Q after submitting the order. Source: [Webex Contact Center Self-Service Trials](https://help.webex.com/en-us/article/7eatkw/Webex-Contact-Center-Self-Service-Trials), Upgrade to a paid subscription. Checked 2026-10-02. [^45]: When a Webex Contact Center trial is upgraded to paid, any Cisco Calling Plan phone numbers used in the trial must be deleted and replaced with a supported alternative. Source: [Webex Contact Center Self-Service Trials](https://help.webex.com/en-us/article/7eatkw/Webex-Contact-Center-Self-Service-Trials), Upgrade to a paid subscription. Checked 2026-10-02. [^46]: A Webex Contact Center trial is converted to paid by submitting an order in Cisco Commerce Workspace, which adds the paid subscription to the customer's existing organization. Source: [Webex Contact Center Self-Service Trials](https://help.webex.com/en-us/article/7eatkw/Webex-Contact-Center-Self-Service-Trials), Upgrade to a paid subscription. Checked 2026-10-02. [^47]: A Webex Contact Center trial can be provisioned to a new or existing organization only if that organization has no active contact center trial or subscription. Source: [Webex Contact Center Self-Service Trials](https://help.webex.com/en-us/article/7eatkw/Webex-Contact-Center-Self-Service-Trials), Before setting up a trial. Checked 2026-10-02. [^48]: Webex Workforce Optimization, extra storage, additional IVR ports and campaign management are not included in a Webex Contact Center self-service trial. Source: [Webex Contact Center Self-Service Trials](https://help.webex.com/en-us/article/7eatkw/Webex-Contact-Center-Self-Service-Trials), What's not included in your trial. Checked 2026-10-02. [^49]: A partner extends a Webex Contact Center trial in Partner Hub by selecting additional days for the trial and saving the change. Source: [Webex Contact Center Self-Service Trials](https://help.webex.com/en-us/article/7eatkw/Webex-Contact-Center-Self-Service-Trials), Introduction / trial duration and extension paragraph. Checked 2026-10-02. [^50]: Webex Contact Center self-service trials can be provisioned only on Flex 3.0. Source: [Webex Contact Center Self-Service Trials](https://help.webex.com/en-us/article/7eatkw/Webex-Contact-Center-Self-Service-Trials), Before setting up a trial. Checked 2026-10-02. [^51]: A Webex Contact Center self-service trial can run for 30, 60 or 90 days. Source: [Webex Contact Center Self-Service Trials](https://help.webex.com/en-us/article/7eatkw/Webex-Contact-Center-Self-Service-Trials), Introduction / trial duration paragraph. Checked 2026-10-02. [^52]: A Webex Contact Center trial cannot be downgraded from Flex 3.0 to Flex 2.0. Source: [Webex Contact Center Self-Service Trials](https://help.webex.com/en-us/article/7eatkw/Webex-Contact-Center-Self-Service-Trials), What's not included in your trial. Checked 2026-10-02. [^53]: Voice POPs are not available in a Webex Contact Center trial, and a trial must be reprovisioned as Webex Calling instead. Source: [Webex Contact Center Self-Service Trials](https://help.webex.com/en-us/article/7eatkw/Webex-Contact-Center-Self-Service-Trials), What's not included in your trial. Checked 2026-10-02. [^54]: Partners can start a Webex Contact Center trial for a customer from Partner Hub as a self-service flow without manual Cisco approval. Source: [Webex Contact Center Self-Service Trials](https://help.webex.com/en-us/article/7eatkw/Webex-Contact-Center-Self-Service-Trials), Introduction (opening paragraph). Checked 2026-10-02. [^55]: A Webex Contact Center self-service trial includes 150 US dollars of utilization cost for the SMS and WhatsApp channels. Source: [Webex Contact Center Self-Service Trials](https://help.webex.com/en-us/article/7eatkw/Webex-Contact-Center-Self-Service-Trials), What's included in your trial. Checked 2026-10-02. [^56]: Starting a customer trial in Partner Hub requires a partner user with the sales administrator or sales full administrator role. Source: [Start and manage Webex Trials in Partner Hub](https://help.webex.com/en-us/article/eoe453/Start-and-manage-Webex-Trials-in-Partner-Hub), Start a trial (prerequisite note). Checked 2026-10-02. [^57]: The Webex Calling Partner Help Desk, which also handles Webex Contact Center inquiries, is the only support channel for Webex Contact Center trials. Source: [Webex Contact Center Self-Service Trials](https://help.webex.com/en-us/article/7eatkw/Webex-Contact-Center-Self-Service-Trials), Cisco support for trials. Checked 2026-10-02. [^58]: Obtaining US 10-digit long code numbers for SMS and WhatsApp in a Webex Contact Center trial takes between 5 and 10 weeks. Source: [Webex Contact Center Self-Service Trials](https://help.webex.com/en-us/article/7eatkw/Webex-Contact-Center-Self-Service-Trials), What's included in your trial (digital channel numbers). Checked 2026-10-02. [^59]: During a Webex Contact Center self-service trial, Webex Calling is the only voice option that can be provisioned. Source: [Webex Contact Center Self-Service Trials](https://help.webex.com/en-us/article/7eatkw/Webex-Contact-Center-Self-Service-Trials), What's included in your trial. Checked 2026-10-02.