# Time zone scoping of Webex Contact Center business hours Canonical: https://warmtransfer.net/knowledge/wxcc-business-hours-time-zones Last verified: 2026-09-05 In Webex Contact Center, a time zone is chosen per working hours object and per override[^11]. Flow Designer does not state which time zone the Business Hours activity evaluates in, and the phrase does not occur anywhere in its Business Hours material[^1]. ## Time zone scoping by object and platform Webex Contact Center holiday lists expose no time zone control of their own[^10]. In Webex Calling, a time zone is set per feature such as a call queue, auto attendant, or hunt group through a queue time zone key, and it governs every schedule attached to that feature[^5]. Conversely, Webex Calling location and user schedules expose no time zone control of their own[^4]. In the field, the 2 products use 4 different recurrence vocabularies: Webex Contact Center offers daily, weekly, monthly, and yearly for both holidays and overrides; Webex Calling location schedules offer none, weekly, and yearly with a separate all day toggle; and Webex Calling user schedules offer daily and weekly only[^7]. Regarding the all day setting, sources disagree: 1 Webex Calling document treats all day as a 4th recurrence value in 1 section and as a separate toggle in another[^3]. ## Operational windows and reporting Webex Calling operating modes support a window that spans midnight, with a night mode documented as running from 4 in the afternoon to 9 the following morning on weekdays[^8]. Webex Calling Customer Assist reports sign in and sign out times in coordinated universal time and states that metrics are available by 1 in the afternoon Greenwich mean time, which is a different time reference from the configurable queue time zone[^6]. Daylight saving is not addressed anywhere in the Webex Contact Center business hours documentation or in the 3 Webex Calling scheduling documents read alongside it[^9]. Furthermore, no source states what happens when agents routed by 1 schedule are distributed across time zones[^2]. ## See also See also [How a business hours configuration binds to a routing flow](https://warmtransfer.net/knowledge/wxcc-business-hours-flow-binding). See also [Webex Calling Customer Assist as a product](https://warmtransfer.net/knowledge/webex-calling-customer-assist). See also [Webex Contact Center business hours overrides and holiday lists](https://warmtransfer.net/knowledge/webex-cc-business-hours-holidays). See also [Webex Contact Center Flow Designer architecture](https://warmtransfer.net/knowledge/webex-cc-flow-designer). ## Applicability Applies to: Cisco Webex Contact Center and Cisco Webex Calling. Deployments: cloud. Sources checked 2026-09-05. ## What remains uncertain Which zone a flow evaluates a business hours check in is not covered by the sources below. Which zone a holiday list is evaluated in is not covered by the sources below. What happens when a schedule routes to agents in several time zones is not covered by the sources below. Whether a configured boundary shifts with daylight saving is not covered by the sources below. Whether business hours can be configured through an API is not covered by the sources below. Which clock Webex Contact Center analytics uses is not covered by the sources below. How Contact Center Enterprise scopes schedule time zones is not covered by the sources below. How a multi site tenant configures hours per site is not covered by the sources below. ## Sources [^1]: Flow Designer does not state which time zone the Business Hours activity evaluates in; the phrase does not occur anywhere in its Business Hours material. Source: [Build and manage flows with Flow Designer](https://help.webex.com/en-us/article/nhovcy4/Build-and-manage-flows-with-Flow-Designer), Business Hours activity, whole topic. Checked 2026-09-05. [^2]: No source states what happens when agents routed by 1 schedule are distributed across time zones. Source: [Set up business hours for Webex Contact Center](https://help.webex.com/en-us/article/dqekw4/Set-up-business-hours-for-Webex-Contact-Center), whole document set. Checked 2026-09-05. [^3]: 1 Webex Calling document treats all day as a fourth recurrence value in 1 section and as a separate toggle in another (disputed). Source: [Create schedules in Control Hub](https://help.webex.com/en-us/article/n6wyx8t/Create-and-Configure-a-Schedule-in-Cisco-Webex-Control-Hub-), two recurrence sections of the same article. Checked 2026-09-05. [^4]: Webex Calling location and user schedules expose no time zone control of their own. Source: [Create schedules in Control Hub](https://help.webex.com/en-us/article/n6wyx8t/Create-and-Configure-a-Schedule-in-Cisco-Webex-Control-Hub-), schedule creation steps. Checked 2026-09-05. [^5]: In Webex Calling a time zone is set per feature such as a call queue, auto attendant or hunt group through a queue time zone key, and it governs every schedule attached to that feature. Source: [Webex Calling Customer Assist](https://help.webex.com/en-us/article/72sb3r/Webex-Calling-Customer-Assist), queue configuration. Checked 2026-09-05. [^6]: Webex Calling Customer Assist reports sign in and sign out times in coordinated universal time and states that metrics are available by 1 in the afternoon Greenwich mean time, which is a different time reference from the configurable queue time zone. Source: [Webex Calling Customer Assist](https://help.webex.com/en-us/article/72sb3r/Webex-Calling-Customer-Assist), analytics and reporting section. Checked 2026-09-05. [^7]: The 2 products use 4 different recurrence vocabularies: Webex Contact Center offers daily weekly monthly and yearly for both holidays and overrides, Webex Calling location schedules offer none weekly and yearly with a separate all day toggle, and Webex Calling user schedules offer daily and weekly only (field report). Source: [Create schedules in Control Hub](https://help.webex.com/en-us/article/n6wyx8t/Create-and-Configure-a-Schedule-in-Cisco-Webex-Control-Hub-), recurrence options compared across the two products. Checked 2026-09-05. [^8]: Webex Calling operating modes support a window that spans midnight, with a night mode documented as running from 4 in the afternoon to 9 the following morning on weekdays. Source: [Call routing based on operating modes in Webex Calling](https://help.webex.com/en-us/article/fozeml/Call-routing-based-on-operating-modes-in-Webex-Calling), operating mode example table. Checked 2026-09-05. [^9]: Daylight saving is not addressed anywhere in the Webex Contact Center business hours documentation or in the 3 Webex Calling scheduling documents read alongside it. Source: [Set up business hours for Webex Contact Center](https://help.webex.com/en-us/article/dqekw4/Set-up-business-hours-for-Webex-Contact-Center), whole document set. Checked 2026-09-05. [^10]: Webex Contact Center holiday lists expose no time zone control of their own. Source: [Set up business hours for Webex Contact Center](https://help.webex.com/en-us/article/dqekw4/Set-up-business-hours-for-Webex-Contact-Center), holiday list creation steps. Checked 2026-09-05. [^11]: In Webex Contact Center a time zone is chosen per working hours object and per override. Source: [Set up business hours for Webex Contact Center](https://help.webex.com/en-us/article/dqekw4/Set-up-business-hours-for-Webex-Contact-Center), working hours and override creation steps. Checked 2026-09-05.