# Webex Contact Center Analyzer and reporting model Canonical: https://warmtransfer.net/knowledge/webex-cc-analyzer Last verified: 2026-09-24 Webex Contact Center Analyzer mines real-time and historical data from multiple data sources and systems to generate business views of that data[^24]. Access to Analyzer requires Supervisor or Administrator privileges[^4]. ## Reporting architecture and repositories The Analyzer home page presents 4 repositories that summarise session and activity data captured for agents and customers: Customer Session Records (CSR), Customer Activity Records (CAR), Agent Session Records (ASR), and Agent Activity Records (AAR)[^28]. A CSR represents the overall customer workflow as a sequence of customer activities, while a CAR represents one atomic step in that customer workflow[^18][^11]. Similarly, an ASR represents the agent workflow as a sequence of agent activities, and an AAR represents one atomic step in that agent workflow[^9][^2]. Each AAR carries an `agentSessionId` UUID identifying the agent login session and a `taskId` UUID identifying the contact session the agent handled, linking agent activities to both ASR and CSR[^1]. In CSR documents, the `queueDuration` field records the time a contact waited in queue in milliseconds, `isContactHandled` provides a flag indicating whether an agent handled the contact, and fields record the last queue, last agent, and last entry point (`lastQueue`, `lastAgent`, `lastEntryPoint`) rather than only the first[^21][^19][^20]. WarmTransfer's reading of the sources is that contact-level KPIs should count session records (CSR) rather than activity records (CAR), because a CSR represents the entire customer workflow and a CAR represents a single step, matching the stock Average Handle Time calculation that divides by Count of Contact Session ID[^17]. In the programmatic Search API, task data is stored as CSRs and CARs and queried through the `taskDetails` GraphQL query, agent data is stored as ASRs and AARs and queried with `agentSession`, and queue-related data is stored as Call Leg Records (CLRs) queried with `taskLegDetails`[^48][^46][^47]. Search API queries cannot exceed a from-to span of 13 months, fetching raw AAR or CAR records is constrained to a span of at most 30 days, and paginating CSR and CLR documents returns at most 100K records[^44][^45][^43]. ## Stock reports and metrics Analyzer stock reports are pre-configured by Cisco to provide a historical overview of contact center performance across agent efficiency, customer interactions, and queue management[^50]. Reports are organized under headings including Agent Reports, Agent Trace, Auxiliary Reports, Business Metrics, Callback Report, Contact Center Overview, Multimedia Reports, My Team and Queue Stats, and Transition Reports[^49]. Stock reports are edited by creating a copy using Save As into the user's own folder[^51]. Stock reports define formulas for key metrics:[^50] - **Contacts Handled**: Sum of Outdial Connected Count plus Sum of Connected Count[^16]. - **Average Handle Time**: Sum of Hold Duration plus Sum of Connected Duration plus Sum of Wrapup Duration, divided by Count of Contact Session ID[^5]. For RONA tracking, Cisco technote 223065 states that Webex Contact Center has no out-of-the-box Analyzer report that fully tracks and categorises all RONA occurrences[^35]. The technote provides 4 custom RONA reports (Immediate RONA, RONA between 3 to 18 seconds, RONA after default timer (18 sec) expiry, and Consolidated RONA Report), which are imported as JSON files via the Analyzer Import button[^41]. ## Visualization limits and runtime behavior Analyzer historical reports support reporting up to 13 months back from the current date[^39]. The tenant time zone serves as the default time zone, though users can select between the browser time zone and the tenant time zone[^23]. Scheduled jobs always run in the tenant time zone, whereas reports opened through browser links always run in the browser time zone[^42][^10]. Permalinks to historical reports remain active for 8 hours[^37]. For real-time monitoring, the threshold alerts list auto-refreshes every 3 minutes[^52]. | Capability or limit | Documented value | | --- | --- | | Historical reporting span | Up to 13 months[^39] | | Grid visualization row limit | 100,000 rows default[^30] | | Chart visualization row limit | 10,000 rows default[^13] | | Export column limit | Maximum 2000 columns (Excel or CSV)[^26][^25] | | Supported intervals for "Today" | 15-minute, 30-minute, hourly, daily[^33] | | Cardinality operations | Return approximate values on CSR, ASR, CAR, CLR, AAR[^12] | ## Recent feature additions What's-new updates document additions to Analyzer:[^38] - Data filters gained combined AND and OR logical operators alongside consolidated profile variable functions (entry dated 2026-03-19)[^8]. - Custom KPI Cards with colour-coded thresholds for dashboards were added (entry dated 2026-06-11)[^34]. - A stock report linking Webex Contact Center and Webex Calling records via a shared Interaction ID enables supervisors to track calls end to end (entry dated 2026-07-09)[^53]. - A reimagined Analyzer home page combining visualizations, dashboards, and folders into a single starting point was introduced (entry dated 2026-08-20)[^38]. - A Show Full Customer Journey toggle was added to the Contact Center Overview Historical dashboard (entry dated 2026-08-20)[^29]. - A Customer Insight Report was introduced using Customer Entity data to provide customer-level views such as frequent intents, primary channel, contact activity, and Auto-CSAT (entry dated 2026-09-03)[^22]. - AI Assistant reports appear only if the organisation is provisioned with the AI Assistant add-on[^6]. Available reports include Agent Wellness Breaks, Auto CSAT, Dropped Call Summaries, Agent Summary Report, Real-time Transcription KPIs, Topic Analytics Reports, Real-Time Assist KPIs, and Post-Call and Mid-Call Summary KPIs[^7]. ## Platform mappings and Webex CCE In transition planning from Cisco Unified Contact Center Enterprise, Cisco Unified Intelligence Center (CUIC) maps to Webex Contact Center Analyzer[^58]. That transition guide states that Cisco manages Webex Analyzer historical data retention for up to 13 months[^57]. Conversely, the Webex Contact Center Service Offer Disclosure states that historical reporting data in cloud Webex Contact Center is retained for 36 months while a customer is active[^60]. WarmTransfer's reading of the sources is that whether the 36-month figure describes the same data as the 13-month Analyzer retention limit cannot be determined, as neither document references the other's terminology[^59]. For Webex Contact Center Enterprise, documentation names Cisco Unified Intelligence Center as its reporting platform for historical, real-time, and Live Data reports and dashboards[^56]. In the government edition, Cisco states that reporting is provided by Unified Intelligence Center with live data real-time architecture[^61]. In Webex CCE, Unified Intelligence Center users can launch Customer Journey Analyzer via an Analyzer entry in the left navigation pane, and the URL can be altered using the CLI command `set cuic analyzer url`[^54]. The Webex CCE guide describes Customer Journey Analyzer as mining historical data from multiple data sources, whereas the Webex Contact Center Analyzer guide specifies both real-time and historical data[^15]. WarmTransfer's reading of the sources is that Customer Journey Analyzer is the terminology used when Analyzer is accessed from CCE and Unified Intelligence Center documentation[^14]. Furthermore, we infer that describing Webex CCE as completely lacking Analyzer is too strong, because while Unified Intelligence Center is the primary platform, Webex CCE documents a launch path into Customer Journey Analyzer[^55]. ## See also - See also [The Analyzer record model](https://warmtransfer.net/knowledge/wxcc-analyzer-record-types). - See also [What the Analyzer stock reports publish](https://warmtransfer.net/knowledge/wxcc-analyzer-stock-reports). - See also [Webex Contact Center RONA and agent state handling](https://warmtransfer.net/knowledge/webex-cc-rona-agent-state). - See also [Migrating Unified CCE or Unified CCX to Webex Contact Center](https://warmtransfer.net/knowledge/webex-cc-migration-from-ucce). - See also [Webex Contact Center Enterprise as a distinct product](https://warmtransfer.net/knowledge/webex-contact-center-enterprise). - See also [Contact center KPI definitions and calculation](https://warmtransfer.net/knowledge/contact-center-kpis). ## Applicability Applies to: Cisco Webex Contact Center, Cisco Webex Contact Center Enterprise for Government, Cisco Webex Contact Center Search API, and Cisco Webex Contact Center Enterprise. Deployments: cloud, on-premises, multi-tenant, and cisco-hosted-dedicated. Sources checked 2026-09-23. Reporting for the government edition using Unified Intelligence Center is documented specifically for the United States region[^61]. ## What remains uncertain Whether the 36-month cloud historical reporting retention period and the 13-month Analyzer reporting retention period refer to different underlying data stores is not covered by the sources below. The exact synchronization schedule between real-time data sources and historical Analyzer repositories is not covered by the sources below. ## Sources [^1]: Each AAR carries an agentSessionId UUID identifying the agent login session and a taskId UUID identifying the contact session the agent handled, which links agent activities to both ASR and CSR. Source: [DataDictionary/AAR.md](https://github.com/WebexSamples/webex-contact-center-api-samples/blob/main/reporting-samples/graphql-sample/DataDictionary/AAR.md), Fields 'agentSessionId' and 'taskId'. Checked 2026-09-23. [^2]: An Agent Activity Record (AAR) represents one atomic step in the agent workflow. Source: [DataDictionary/AAR.md](https://github.com/WebexSamples/webex-contact-center-api-samples/blob/main/reporting-samples/graphql-sample/DataDictionary/AAR.md), Opening definition. Checked 2026-09-23. [^3]: The Analyzer stock-report definition of Contacts Abandoned counts contacts abandoned across channels, including customers who leave in IVR, while waiting in queue, or before an agent receives the contact. Source: [Webex Contact Center Analyzer Stock Reports](https://help.webex.com/en-us/article/t137o3/Webex-Contact-Center-Analyzer-Stock-Reports), Metric definition 'Contacts Abandoned'. Checked 2026-09-23. [^4]: Access to Analyzer requires Supervisor or Administrator privileges. Source: [Cisco Webex Contact Center Analyzer User Guide](https://help.webex.com/en-us/article/tajemk/Cisco-Webex-Contact-Center-Analyzer-User-Guide), Introduction; sentence beginning 'You require Supervisor or Administrator privileges'. Checked 2026-09-23. [^5]: In Analyzer stock reports, Average Handle Time is (Sum of Hold Duration + Sum of Connected Duration + Sum of Wrapup Duration) divided by Count of Contact Session ID. Source: [Webex Contact Center Analyzer Stock Reports](https://help.webex.com/en-us/article/t137o3/Webex-Contact-Center-Analyzer-Stock-Reports), Metric definition 'Average Handle Time'. Checked 2026-09-23. [^6]: The AI Assistant dashboard and reports appear in Analyzer only if the organisation is provisioned with the AI Assistant add-on. Source: [AI Assistant reports in Analyzer](https://help.webex.com/en-us/article/ioqbvd/AI-assistant-reports-in-Analyzer), Prerequisites; sentence beginning 'AI Assistant dashboard and reports appear only if'. Checked 2026-09-23. [^7]: AI Assistant reports in Analyzer include Agent Wellness Breaks, Auto CSAT, Dropped Call Summaries, Agent Summary Report, Real-time Transcription KPIs, Topic Analytics Reports, Real-Time Assist KPIs and Post-Call and Mid-Call Summary KPIs. Source: [AI Assistant reports in Analyzer](https://help.webex.com/en-us/article/ioqbvd/AI-assistant-reports-in-Analyzer), Report list sections. Checked 2026-09-23. [^8]: Analyzer data filters gained combined AND and OR logical operators in the what's-new entry dated 2026-03-19, together with consolidated profile variable functions. Source: [What's new for administrators in Webex Contact Center](https://help.webex.com/article/nv7abhz/What's-new-for-administrators-in-Webex-Contact-Center), Entry dated March 19, 2026, 'Simplified Data Filters and consolidated Profile Variable functions'. Checked 2026-09-23. [^9]: An Agent Session Record (ASR) represents the agent workflow, made up of a sequence of agent activities. Source: [DataDictionary/ASR.md](https://github.com/WebexSamples/webex-contact-center-api-samples/blob/main/reporting-samples/graphql-sample/DataDictionary/ASR.md), Opening definition. Checked 2026-09-23. [^10]: Analyzer reports opened through browser links always run in the browser time zone. Source: [Cisco Webex Contact Center Analyzer User Guide](https://help.webex.com/en-us/article/tajemk/Cisco-Webex-Contact-Center-Analyzer-User-Guide), Time zone section; sentence beginning 'Reports that are accessed through browser links'. Checked 2026-09-23. [^11]: A Customer Activity Record (CAR) represents one atomic step in the customer workflow. Source: [DataDictionary/CAR.md](https://github.com/WebexSamples/webex-contact-center-api-samples/blob/main/reporting-samples/graphql-sample/DataDictionary/CAR.md), Opening definition. Checked 2026-09-23. [^12]: Cardinality (distinct-count) operations on Analyzer records such as CSR, ASR, CAR, CLR and AAR return only approximate values. Source: [Cisco Webex Contact Center Analyzer User Guide](https://help.webex.com/en-us/article/tajemk/Cisco-Webex-Contact-Center-Analyzer-User-Guide), Note on cardinality operations; sentence containing 'provide only approximate values'. Checked 2026-09-23. [^13]: The default row limit for a report-type chart visualization in Analyzer is 10,000 rows. Source: [Cisco Webex Contact Center Analyzer User Guide](https://help.webex.com/en-us/article/tajemk/Cisco-Webex-Contact-Center-Analyzer-User-Guide), Sentence 'The default row limit for a report-type chart is 10,000'. Checked 2026-09-23. [^14]: Customer Journey Analyzer appears to be the name Cisco uses when Analyzer is reached from the CCE and Unified Intelligence Center documentation family; the Webex Contact Center Analyzer user guide did not use the term in the content retrieved, so the corpus alias note calling it the cloud analytics engine behind Webex Analyzer is not established by these sources (inferred). Source: [Reporting Concepts Guide for Webex Contact Center Enterprise - Reporting in Webex CCE](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/WebexCCE/End_User_Guides/Guide/wxcce_b_reporting-concepts-guide/wxcce_m_reporting-in-webexcce.html), Overview > Customer Journey Analyzer subsection, read against the Analyzer user guide. Checked 2026-09-23. [^15]: The Webex CCE guide describes Customer Journey Analyzer as mining historical data from multiple data sources to generate business views, whereas the Webex Contact Center Analyzer guide describes real-time and historical data. Source: [Reporting Concepts Guide for Webex Contact Center Enterprise - Reporting in Webex CCE](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/WebexCCE/End_User_Guides/Guide/wxcce_b_reporting-concepts-guide/wxcce_m_reporting-in-webexcce.html), Overview > Customer Journey Analyzer subsection, final paragraph. Checked 2026-09-23. [^16]: In Analyzer stock reports, Contacts Handled is calculated as Sum of Outdial Connected Count plus Sum of Connected Count. Source: [Webex Contact Center Analyzer Stock Reports](https://help.webex.com/en-us/article/t137o3/Webex-Contact-Center-Analyzer-Stock-Reports), Metric definition 'Contacts Handled'. Checked 2026-09-23. [^17]: Contact-level KPIs should count session records (CSR) rather than activity records (CAR), because a CSR is the whole customer workflow and a CAR is one step in it; the stock AHT formula divides by Count of Contact Session ID in the same way (inferred). Source: [DataDictionary/CSR.md](https://github.com/WebexSamples/webex-contact-center-api-samples/blob/main/reporting-samples/graphql-sample/DataDictionary/CSR.md), Opening definition, read with CAR.md opening definition and the stock-report AHT formula. Checked 2026-09-23. [^18]: A Customer Session Record (CSR) represents the customer workflow, made up of a sequence of customer activities. Source: [DataDictionary/CSR.md](https://github.com/WebexSamples/webex-contact-center-api-samples/blob/main/reporting-samples/graphql-sample/DataDictionary/CSR.md), Opening definition. Checked 2026-09-23. [^19]: The CSR field isContactHandled is a flag indicating whether an agent handled the contact. Source: [DataDictionary/CSR.md](https://github.com/WebexSamples/webex-contact-center-api-samples/blob/main/reporting-samples/graphql-sample/DataDictionary/CSR.md), Field 'isContactHandled'. Checked 2026-09-23. [^20]: The CSR records the last queue, last agent and last entry point of a contact session (lastQueue, lastAgent, lastEntryPoint) rather than only the first. Source: [DataDictionary/CSR.md](https://github.com/WebexSamples/webex-contact-center-api-samples/blob/main/reporting-samples/graphql-sample/DataDictionary/CSR.md), Fields 'lastQueue.name', 'lastAgent.name', 'lastEntryPoint.name'. Checked 2026-09-23. [^21]: The CSR field queueDuration is the time a contact spent waiting in queue, expressed in milliseconds. Source: [DataDictionary/CSR.md](https://github.com/WebexSamples/webex-contact-center-api-samples/blob/main/reporting-samples/graphql-sample/DataDictionary/CSR.md), Field 'queueDuration'. Checked 2026-09-23. [^22]: A Customer Insight Report was added to Analyzer (what's-new entry dated 2026-09-03); it uses Customer Entity data to group related interactions into a customer-level view with insights such as frequent intents, primary channel, contact activity and Auto-CSAT. Source: [What's new for administrators in Webex Contact Center](https://help.webex.com/article/nv7abhz/What's-new-for-administrators-in-Webex-Contact-Center), Entry dated September 03, 2026, 'Explore Customer Insight Reports in Analyzer'. Checked 2026-09-23. [^23]: The tenant time zone is the default time zone for Analyzer reports, and a user can choose either the browser time zone or the tenant time zone. Source: [Cisco Webex Contact Center Analyzer User Guide](https://help.webex.com/en-us/article/tajemk/Cisco-Webex-Contact-Center-Analyzer-User-Guide), Time zone section. Checked 2026-09-23. [^24]: Webex Contact Center Analyzer mines real-time and historical data from multiple data sources and systems to generate business views of that data. Source: [Cisco Webex Contact Center Analyzer User Guide](https://help.webex.com/en-us/article/tajemk/Cisco-Webex-Contact-Center-Analyzer-User-Guide), Introduction (opening description of Analyzer). Checked 2026-09-23. [^25]: A historical report visualization with more than 2000 columns cannot be exported from Analyzer. Source: [Cisco Webex Contact Center Analyzer User Guide](https://help.webex.com/en-us/article/tajemk/Cisco-Webex-Contact-Center-Analyzer-User-Guide), Export section; sentence 'You cannot export a visualization Historical Report if it has more than 2000 columns'. Checked 2026-09-23. [^26]: Analyzer historical report visualizations can be exported to Microsoft Excel or CSV. Source: [Cisco Webex Contact Center Analyzer User Guide](https://help.webex.com/en-us/article/tajemk/Cisco-Webex-Contact-Center-Analyzer-User-Guide), Export section; sentence 'Export visualization Historical Reports either to Microsoft Excel or CSV file'. Checked 2026-09-23. [^27]: Analyzer report filters support at most 1000 filter values. Source: [Cisco Webex Contact Center Analyzer User Guide](https://help.webex.com/en-us/article/tajemk/Cisco-Webex-Contact-Center-Analyzer-User-Guide), Filters section; phrase 'a max of 1000 filter values'. Checked 2026-09-23. [^28]: The Analyzer home page presents four repositories that summarise the session and activity data captured for agents and for customers: CSR, CAR, ASR and AAR. Source: [Cisco Webex Contact Center Analyzer User Guide](https://help.webex.com/en-us/article/tajemk/Cisco-Webex-Contact-Center-Analyzer-User-Guide), Home page description and appendix 'Type of Records Available in Each Repository'. Checked 2026-09-23. [^29]: A Show Full Customer Journey toggle on the Contact Center Overview Historical dashboard shows contact metrics across the full journey (what's-new entry dated 2026-08-20). Source: [What's new for administrators in Webex Contact Center](https://help.webex.com/article/nv7abhz/What's-new-for-administrators-in-Webex-Contact-Center), Entry dated August 20, 2026, 'Analyzer View of Full Customer Journey within WxCC'. Checked 2026-09-23. [^30]: The default row limit for a report-type grid visualization in Analyzer is 100,000 rows. Source: [Cisco Webex Contact Center Analyzer User Guide](https://help.webex.com/en-us/article/tajemk/Cisco-Webex-Contact-Center-Analyzer-User-Guide), Sentence 'The default row limit for a report-type grid is 100,000'. Checked 2026-09-23. [^31]: Analyzer's date-range bucketing groups by date difference, not by the Duration table's row order: Yesterday (date difference of 1 day or less) shares Today's supported intervals of 15 minutes, 30 minutes, Hourly and Daily; Last 7 days (date difference of 7 days or less) shares This Week's supported intervals of 30 minutes, Hourly and Daily; This Month (31 days or less) allows Daily and Weekly; This Year (more than 31 days) allows Daily, Weekly and Monthly. Source: [Cisco Webex Contact Center Analyzer User Guide](https://help.webex.com/en-us/article/tajemk/Cisco-Webex-Contact-Center-Analyzer-User-Guide), Supported Intervals for Duration table and the date-difference rule beneath it. Checked 2026-09-24. [^32]: Longer Analyzer durations offer coarser intervals: Yesterday and This Week allow 30-minute, hourly and daily; Last 7 days and This Month allow daily and weekly; This Year allows daily, weekly and monthly. Source: [Cisco Webex Contact Center Analyzer User Guide](https://help.webex.com/en-us/article/tajemk/Cisco-Webex-Contact-Center-Analyzer-User-Guide), Supported intervals by duration table. Checked 2026-09-23. [^33]: For a Today duration, Analyzer historical reports support 15-minute, 30-minute, hourly and daily intervals. Source: [Cisco Webex Contact Center Analyzer User Guide](https://help.webex.com/en-us/article/tajemk/Cisco-Webex-Contact-Center-Analyzer-User-Guide), Supported intervals by duration table; row 'Today'. Checked 2026-09-23. [^34]: KPI Cards, which let users build custom metric cards with colour-coded thresholds and add them to dashboards, were announced in the what's-new entry dated 2026-06-11. Source: [What's new for administrators in Webex Contact Center](https://help.webex.com/article/nv7abhz/What's-new-for-administrators-in-Webex-Contact-Center), Entry dated June 11, 2026, 'KPI Cards in Webex Contact Center Analyzer'. Checked 2026-09-23. [^35]: Cisco technote 223065 states that Webex Contact Center has no out-of-the-box Analyzer report that fully tracks and categorises all RONA occurrences. Source: [Track RONA Issues in Webex Contact Center with Consolidated Reports](https://www.cisco.com/c/en/us/support/docs/contact-center/webex-contact-center/223065-track-rona-issues-in-webex-contact.html), Problem section. Checked 2026-09-23. [^36]: The Packaged CCE 12.5(1) Features Guide contains a chapter titled Customer Journey Analyzer for Business Metrics (Trials). Source: [Customer Journey Analyzer for Business Metrics (Trials)](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_5_1/maintenance/guide/pcce_b_features_guide_12_5/pcce_b_features_guide_12_5_chapter_010011.pdf), Chapter title. Checked 2026-09-23. [^37]: Permalinks to Analyzer historical reports stay active for 8 hours. Source: [Cisco Webex Contact Center Analyzer User Guide](https://help.webex.com/en-us/article/tajemk/Cisco-Webex-Contact-Center-Analyzer-User-Guide), Permalink section; sentence 'Historical reports stay active for 8 hours'. Checked 2026-09-23. [^38]: A reimagined Analyzer home page that brings visualizations, dashboards and folders into one starting point was announced in the what's-new entry dated 2026-08-20. Source: [What's new for administrators in Webex Contact Center](https://help.webex.com/article/nv7abhz/What's-new-for-administrators-in-Webex-Contact-Center), Entry dated August 20, 2026, 'Explore the Reimagined Homepage in Analyzer'. Checked 2026-09-23. [^39]: Analyzer supports reporting for up to 13 months back from the current date. Source: [Cisco Webex Contact Center Analyzer User Guide](https://help.webex.com/en-us/article/tajemk/Cisco-Webex-Contact-Center-Analyzer-User-Guide), Sentence 'Analyzer supports reporting for up to 13 months from the current date'. Checked 2026-09-23. [^40]: The Analyzer user guide expands the repository acronyms as Customer Session Repository (CSR) and Customer Activity Repository (CAR); its exact expansion of ASR and AAR (Repository or Record) could not be confirmed consistently. Source: [Cisco Webex Contact Center Analyzer User Guide](https://help.webex.com/en-us/article/tajemk/Cisco-Webex-Contact-Center-Analyzer-User-Guide), Appendix 'Type of Records Available in Each Repository'. Checked 2026-09-23. [^41]: The technote supplies four custom RONA reports (Immediate RONA, RONA between 3 to 18 seconds, RONA after default timer (18 sec) expiry, and Consolidated RONA Report), imported as JSON files through the Analyzer Import button. Source: [Track RONA Issues in Webex Contact Center with Consolidated Reports](https://www.cisco.com/c/en/us/support/docs/contact-center/webex-contact-center/223065-track-rona-issues-in-webex-contact.html), Solution section; report list and import steps. Checked 2026-09-23. [^42]: Scheduled Analyzer jobs always run in the tenant time zone, regardless of the user's time zone choice. Source: [Cisco Webex Contact Center Analyzer User Guide](https://help.webex.com/en-us/article/tajemk/Cisco-Webex-Contact-Center-Analyzer-User-Guide), Time zone section; sentence 'Scheduled jobs always run in the Tenant time zone'. Checked 2026-09-23. [^43]: When paginating CSR and CLR documents, the Search API returns at most 100K records. Source: [webex-contact-center-api-samples / reporting-samples / graphql-sample](https://github.com/WebexSamples/webex-contact-center-api-samples/tree/main/reporting-samples/graphql-sample), README, pagination section. Checked 2026-09-23. [^44]: For any Search API query, the from-to span must not exceed 13 months. Source: [webex-contact-center-api-samples / reporting-samples / graphql-sample](https://github.com/WebexSamples/webex-contact-center-api-samples/tree/main/reporting-samples/graphql-sample), README, limitations section. Checked 2026-09-23. [^45]: When fetching raw AAR or CAR records through the Search API, the from-to span cannot exceed 30 days. Source: [webex-contact-center-api-samples / reporting-samples / graphql-sample](https://github.com/WebexSamples/webex-contact-center-api-samples/tree/main/reporting-samples/graphql-sample), README, limitations section. Checked 2026-09-23. [^46]: In the Search API, agent data is stored as Agent Session Records (ASRs) and Agent Activity Records (AARs) and is queried with the agentSession GraphQL query. Source: [webex-contact-center-api-samples / reporting-samples / graphql-sample](https://github.com/WebexSamples/webex-contact-center-api-samples/tree/main/reporting-samples/graphql-sample), README, record-type overview. Checked 2026-09-23. [^47]: In the Search API, queue-related data is stored as Call Leg Records (CLRs) and is queried with the taskLegDetails GraphQL query. Source: [webex-contact-center-api-samples / reporting-samples / graphql-sample](https://github.com/WebexSamples/webex-contact-center-api-samples/tree/main/reporting-samples/graphql-sample), README, record-type overview. Checked 2026-09-23. [^48]: In the Search API, task data is stored as Customer Session Records (CSRs) and Customer Activity Records (CARs) and is queried with the taskDetails GraphQL query. Source: [webex-contact-center-api-samples / reporting-samples / graphql-sample](https://github.com/WebexSamples/webex-contact-center-api-samples/tree/main/reporting-samples/graphql-sample), README, record-type overview. Checked 2026-09-23. [^49]: The stock reports article groups reports under headings including Agent Reports, Agent Trace, Auxiliary Reports, Business Metrics, Callback Report, Contact Center Overview, Multimedia Reports, My Team and Queue Stats, and Transition Reports. Source: [Webex Contact Center Analyzer Stock Reports](https://help.webex.com/en-us/article/t137o3/Webex-Contact-Center-Analyzer-Stock-Reports), Top-level section headings. Checked 2026-09-23. [^50]: Analyzer stock reports are pre-configured by Cisco to give a historical overview of contact center performance across agent efficiency, customer interactions and queue management. Source: [Webex Contact Center Analyzer Stock Reports](https://help.webex.com/en-us/article/t137o3/Webex-Contact-Center-Analyzer-Stock-Reports), Introduction. Checked 2026-09-23. [^51]: Stock reports in Analyzer are edited by first making a copy with Save As into the user's own folder. Source: [Cisco Webex Contact Center Analyzer User Guide](https://help.webex.com/en-us/article/tajemk/Cisco-Webex-Contact-Center-Analyzer-User-Guide), Stock reports section; sentence 'To edit a report, you can create a copy of the report by clicking Save As'. Checked 2026-09-23. [^52]: The Analyzer real-time threshold alerts list auto-refreshes every three minutes. Source: [Cisco Webex Contact Center Analyzer User Guide](https://help.webex.com/en-us/article/tajemk/Cisco-Webex-Contact-Center-Analyzer-User-Guide), Threshold alerts section; auto-refresh sentence. Checked 2026-09-23. [^53]: A stock report added in the what's-new entry dated 2026-07-09 uses a shared Interaction ID to link Webex Contact Center and Webex Calling records so supervisors can track a call end to end. Source: [What's new for administrators in Webex Contact Center](https://help.webex.com/article/nv7abhz/What's-new-for-administrators-in-Webex-Contact-Center), Entry dated July 09, 2026, 'Unified Reporting for Webex Contact Center and Webex Calling'. Checked 2026-09-23. [^54]: In Webex CCE, Unified Intelligence Center users can launch Customer Journey Analyzer from the Analyzer entry in the left navigation pane, and the default Analyzer URL can be changed with the CLI command set cuic analyzer url. Source: [Reporting Concepts Guide for Webex Contact Center Enterprise - Reporting in Webex CCE](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/WebexCCE/End_User_Guides/Guide/wxcce_b_reporting-concepts-guide/wxcce_m_reporting-in-webexcce.html), Overview > Customer Journey Analyzer subsection. Checked 2026-09-23. [^55]: The corpus relationship note that Webex CCE keeps Unified Intelligence Center rather than adopting Analyzer is too strong: UIC is the primary reporting platform, but the Webex CCE guide also documents a launch path from UIC to Customer Journey Analyzer (inferred). Source: [Reporting Concepts Guide for Webex Contact Center Enterprise - Reporting in Webex CCE](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/WebexCCE/End_User_Guides/Guide/wxcce_b_reporting-concepts-guide/wxcce_m_reporting-in-webexcce.html), Overview first paragraph and Customer Journey Analyzer subsection. Checked 2026-09-23. [^56]: Webex Contact Center Enterprise documentation names Cisco Unified Intelligence Center as its reporting platform, a web application that provides historical, real-time and Live Data reports and dashboards. Source: [Reporting Concepts Guide for Webex Contact Center Enterprise - Reporting in Webex CCE](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/WebexCCE/End_User_Guides/Guide/wxcce_b_reporting-concepts-guide/wxcce_m_reporting-in-webexcce.html), Overview, first paragraph. Checked 2026-09-23. [^57]: The transition guide separately states that Cisco manages Webex Analyzer historical data retention for up to 13 months. Source: [Contact Center: Transitioning from Cisco Unified Contact Center Enterprise to Webex Contact Center Deployment Guide](https://www.cisco.com/c/dam/en/us/td/docs/solutions/PA/mcp/DEPLOYMENT_CONTACT_CENTER_UnifiedCCE_to_WebexCC.pdf), page 45, Webex Analyzer, and table 15. Checked 2026-09-05. [^58]: Cisco Unified Intelligence Center maps to Webex Contact Center Analyzer. Source: [Contact Center: Transitioning from Cisco Unified Contact Center Enterprise to Webex Contact Center Deployment Guide](https://www.cisco.com/c/dam/en/us/td/docs/solutions/PA/mcp/DEPLOYMENT_CONTACT_CENTER_UnifiedCCE_to_WebexCC.pdf), page 30, table 8, Component Mapping. Checked 2026-09-05. [^59]: Whether the 36 month historical reporting figure in the offer disclosure describes the same data as the 13-month Webex Analyzer figure in the draft migration guide cannot be determined; neither document uses the other's terminology (inferred). Source: [Cisco Webex Contact Center Service Offer Disclosure](https://trustportal.cisco.com/c/dam/r/ctp/docs/privacydatasheet/collaboration/webex-contact-center-offer-disclosure.pdf), Table 1 Customer Content, Agent and User Generated Data row. Checked 2026-09-05. [^60]: Historical reporting data in cloud Webex Contact Center is retained for 36 months while a customer is active. Source: [Cisco Webex Contact Center Service Offer Disclosure](https://trustportal.cisco.com/c/dam/r/ctp/docs/privacydatasheet/collaboration/webex-contact-center-offer-disclosure.pdf), Table 1 Customer Content, Agent and User Generated Data row. Checked 2026-09-05. [^61]: Cisco states that reporting for the government edition is provided by Unified Intelligence Center, with report templates for common needs and a live data feature providing a real-time architecture. Source: [Webex Contact Center Enterprise for Government Data Sheet](https://www.cisco.com/c/en/us/products/collateral/contact-center/webex-contact-center-enterprise/webex-cc-enterprise-govt-ds.html), Table 1, reporting and analytics row. Checked 2026-09-05.