# What each Webex Calling licence type includes

Canonical: https://warmtransfer.net/knowledge/webex-calling-license-skus

Last verified: 2026-09-24

The Webex Calling feature matrix compares 79 features against 4 licence types[^58]. The matrix lists these licences in the column order Professional (User), Professional (Workspace), Standard, and Workspace[^25].

## Feature Matrix Entitlements

Seventeen of the 79 feature rows split the 4 licence types 2 against 2, forming the boundaries on which licence choices turn[^57]. Single number reach, visual voicemail, Microsoft Teams integration, user portals, call block, directed call pickup, and hoteling guest are marked as available for Professional (User) and Standard, and unavailable for both workspace licence types[^44]. Soft clients are available for Professional (User), available for Standard only if the user uses soft clients, and unavailable for both workspace types[^36].

Shared lines provide an entitlement of 35 on both Professional licence types, but are marked unavailable for Standard and Workspace[^35]. Virtual lines are likewise supported on both Professional licence types and excluded from Standard and Workspace[^45]. In practice, a virtual line can be assigned only to users and workspaces holding a Webex Calling Professional licence[^47].

Voicemail and call recording are marked as available for Professional (User), Professional (Workspace), and Standard, but unavailable for the Workspace licence[^49][^9]. Conversely, the Workspace licence includes call queue functionality, whereas the Standard licence does not[^60].

In the field, 15 cells of the feature matrix carry a dollar symbol instead of a yes or no value, and the article never defines it[^53]. WarmTransfer's reading of the sources is that the dollar sign most likely marks a separately purchased add-on rather than an included entitlement[^10]. Specifically:
* Attendant Console carries a dollar sign for Professional (User) and is unavailable for the other 3 licence types[^3]. A user requires a Webex Calling Professional licence to use Webex Attendant Console, which requires its own add-on licence[^1].
* Business texting displays a dollar sign for Professional (User) and Standard, but is unavailable for both workspace licences[^4].
* Digital fax messaging and multicast alerts show a dollar sign across all 4 licence columns, including the Workspace licence[^15].

## Device and Endpoint Rules

A Standard-licensed user can have either a physical device or all soft clients, but not both[^37]. The Workspace licence is designed for shared use and common area locations, and it is limited to a single device[^51].

A Professional (Workspace) licence supports device endpoints only and allows up to 5 assigned devices sharing the workspace's primary line[^28]. Even with 5 assigned devices, a Professional workspace's primary line can be shared with up to 30 additional multiline endpoints[^27]. In the field, 3 capacity figures for a Professional workspace sit within a paragraph of each other and are never related: up to 5 assigned devices, up to 30 additional multiline endpoints on the primary line, and a shared lines entitlement of 35[^59].

## Buying Models and Additional Licences

The Cisco Collaboration Flex Plan 3.0 data sheet provides Professional, Standard, and Workspace as named-user licence tiers, offering Standard for cloud deployments only[^20]. Under a Flex Plan 3.0 Enterprise Agreement, Workspace licences are included for 50 percent of the knowledge worker count[^18]. A Flex Plan 3.0 Enterprise Agreement requires a minimum of 250 knowledge workers[^17]. However, the features by licence article never mentions a SKU, an order, or a purchase, with each of those words occurring 0 times[^52].

Route List Calls serves as an add-on licence for organisations running an on-premises private branch exchange, such as CUCM, that require Cloud Connected PSTN service[^56][^32]. The maximum Route List Calls volume for an individual subscription is 10000 calls[^56][^31]. During a trial, an organisation receives 10 concurrent Route List Calls licences[^56][^34].

A Webex Calling Customer Assist licence includes a Webex Calling Professional licence[^5]. A user cannot hold both a Webex Calling Standard licence and a Customer Assist licence simultaneously[^6].

## Licence Transitions

The only licence downgrade the features article documents is from Professional to Standard, which it states loses all provisioning and configuration information for all affected users[^55][^12]. 

Upgrading a workspace to a Professional workspace licence preserves the workspace's existing settings and adds access to more Calling features[^42]. Once upgraded to a Professional workspace licence, a workspace cannot be downgraded to a common area workspace licence[^43]. Furthermore, if Microsoft Teams Rooms is enabled for a workspace, the licence cannot be upgraded or downgraded between Basic and Webex Calling licences[^39].

When a user upgrades from Standard to Professional, clients and applications are assigned to the user automatically[^40]. Documentation warns that Calling services become unavailable for users running Webex Calling versions 44.3 or earlier[^38].

## Special Deployments and Government Exclusions

For Webex online customers, only the Professional (User) licence is supported, and workspaces are not supported[^26]. Professional (Workspace) licences are not applicable to Webex Calling Dedicated Instance[^29].

Webex for Government does not support call recording, call recording partner, Webex Go, Webex Go Mobile Operator, Attendant Console, business texting, or digital fax messaging[^21]. Webex for Government excludes 7 features as a flat list stated outside the matrix rather than as a column in it[^54]. WarmTransfer's reading of the sources is that to know what a licence includes in a Webex for Government tenant, the 7 government exclusions have to be subtracted from the commercial matrix by hand because the matrix has no government column[^22]. We infer that the government data sheet's statement that Standard excludes recording does not contradict the matrix's Y for Standard call recording, because the help article separately excludes call recording from Webex for Government for every licence[^23].

## See also

See also [Webex Calling license types and entitlements](https://warmtransfer.net/knowledge/webex-calling-licensing).

## Applicability

Applies to: Cisco Webex Calling, Cisco Webex Calling Customer Assist, Cisco Webex Attendant Console, Cisco Collaboration Flex Plan 3.0, and Cisco Webex Calling (Webex for Government). Deployments: multi-tenant and dedicated instance. Sources checked 2026-09-24. The Professional (Workspace) licence does not apply to Webex Calling Dedicated Instance[^29]. For Webex online customers, only the Professional (User) licence is supported, and workspaces are unsupported[^26]. Webex for Government does not support call recording, call recording partner, Webex Go, Webex Go Mobile Operator, Attendant Console, business texting, or digital fax messaging[^21]. Upgrade documentation notes an incompatibility affecting users running Webex Calling versions 44.3 or earlier[^38].

## What remains uncertain

Which SKU corresponds to each licence type is not covered by the sources below.

What happens to a user's configuration on a Standard to Professional upgrade is not covered by the sources below.

What the dollar symbol in the feature matrix means is not covered by the sources below.

Whether the 10000 Route List Calls maximum counts concurrent calls or calls per period is not covered by the sources below.

Whether the multiline-endpoint and shared-line capacities on a Workspace licence are the same pool or separate pools is not covered by the sources below.

Whether a workspace can carry a Customer Assist licence is not covered by the sources below.

Whether the government data sheet's Standard tier wording differs between its EA and NU sections is not covered by the sources below.

The exact cell text of the hot desking device row for Standard and Workspace is not covered by the sources below.

## Sources

[^1]: A user needs a Webex Calling Professional licence to use Webex Attendant Console, which has its own add-on licence. Source: [Get started with the Attendant Console](https://help.webex.com/en-us/article/4xgekbb/Get-started-with-the-Attendant-Console), licensing section. Checked 2026-09-24.
[^2]: Attendant Console licences are ordered through Cisco Commerce with a Flex 3 purchase order, with a new Webex Calling subscription order, or as a change order on an existing Webex Calling subscription. Source: [Get started with the Attendant Console](https://help.webex.com/en-us/article/4xgekbb/Get-started-with-the-Attendant-Console), licensing and ordering section. Checked 2026-09-24.
[^3]: In the feature matrix Attendant Console carries a dollar sign for Professional (User) and N for the other three licence types. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), feature table; Attendant Console row. Checked 2026-09-24.
[^4]: In the feature matrix business texting carries a dollar sign for Professional (User) and Standard and N for both workspace licence types. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), feature table; Business Texting row. Checked 2026-09-24.
[^5]: The Webex Calling Customer Assist licence includes a Webex Calling Professional licence. Source: [Webex Calling Customer Assist](https://help.webex.com/en-us/article/72sb3r/Webex-Calling-Customer-Assist), licensing section. Checked 2026-09-24.
[^6]: A user cannot hold both a Webex Calling Standard licence and a Customer Assist licence. Source: [Webex Calling Customer Assist](https://help.webex.com/en-us/article/72sb3r/Webex-Calling-Customer-Assist), Assign license to users section. Checked 2026-09-24.
[^7]: Partners order Customer Assist through Cisco Collaboration Flex Plan 3.0 or through a service provider in Cisco Commerce Workspace. Source: [Webex Calling Customer Assist](https://help.webex.com/en-us/article/72sb3r/Webex-Calling-Customer-Assist), ordering section. Checked 2026-09-24.
[^8]: In the feature matrix the call queue row is Y for Professional (User), Professional (Workspace) and Workspace, and N for Standard. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), feature table; Call Queue row. Checked 2026-09-24.
[^9]: In the feature matrix call recording is Y for Professional (User), Professional (Workspace) and Standard, and N for the Workspace licence. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), feature table; Call Recording row. Checked 2026-09-24.
[^10]: The dollar sign in the feature matrix most likely marks a separately purchased add-on rather than an included entitlement (inferred). Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), feature table; Attendant Console, Business Texting and Webex Go rows. Checked 2026-09-24.
[^11]: The features-by-licence article uses a dollar sign in matrix cells but gives no legend or definition for it. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), whole article; feature table cells. Checked 2026-09-24.
[^12]: Downgrading a user from a Professional to a Standard licence loses all provisioning and configuration information for all affected users. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), licence type descriptions; note repeated under Professional (User) and Standard. Checked 2026-09-24.
[^13]: If errors occur after adding a Webex Calling licence to a user, Cisco advises removing the Calling licence and reassigning it. Source: [Edit service licenses in Control Hub for individual users](https://help.webex.com/en-us/article/9dmqgv/Edit-service-licenses-in-Control-Hub-for-individual-users), Webex Calling licence note. Checked 2026-09-24.
[^14]: In the feature matrix Executive and Executive Assistant are Y for Professional (User) only. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), feature table; Executive and Executive Assistant rows. Checked 2026-09-24.
[^15]: In the feature matrix digital fax messaging and multicast alerts carry a dollar sign in all four licence columns including the Workspace licence. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), feature table; Digital Fax Messaging row and multicast alerts row. Checked 2026-09-24.
[^16]: The Flex Plan 3.0 data sheet lists Attendant Console, Webex Go, Business Texting and Route List Calls among purchasable Calling add-ons. Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), Table 7 optional add-ons. Checked 2026-09-24.
[^17]: A Flex Plan 3.0 Enterprise Agreement requires a minimum of 250 knowledge workers. Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), buying models; Enterprise Agreement. Checked 2026-09-24.
[^18]: In a Flex Plan 3.0 Enterprise Agreement, Workspace licences are included for 50 percent of the knowledge worker count. Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), Enterprise Agreement; Webex Calling entitlements table. Checked 2026-09-24.
[^19]: The Flex Plan 3.0 data sheet gives no Webex Calling part numbers in its text and links out to a separate SKU list. Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), SKU List link. Checked 2026-09-24.
[^20]: The Flex Plan 3.0 data sheet offers Professional, Standard and Workspace as the Webex Calling named-user licence tiers, with Standard for cloud only. Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), Named User Calling License Types; Table 7. Checked 2026-09-24.
[^21]: Webex for Government does not support call recording, call recording partner, Webex Go, Webex Go Mobile Operator, Attendant Console, business texting or digital fax messaging. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), sentence on Webex for Government outside the feature table. Checked 2026-09-24.
[^22]: To know what a licence includes in a Webex for Government tenant, the seven government exclusions have to be subtracted from the commercial matrix by hand because the matrix has no government column (inferred). Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), feature table column headers and the Webex for Government sentence. Checked 2026-09-24.
[^23]: The government data sheet's statement that Standard excludes recording does not contradict the matrix's Y for Standard call recording, because the help article separately excludes call recording from Webex for Government for every licence (inferred). Source: [Cisco Collaboration Flex Plan - Webex for Government - Collaboration Flex Plan 3.0 Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-fedramp-ds.html), Named User Calling value tiers; Standard, read against the help article's Webex for Government sentence. Checked 2026-09-24.
[^24]: The Webex for Government data sheet's Named User section says the Standard tier does not include recording, virtual lines, call queues and voice queues. Source: [Cisco Collaboration Flex Plan - Webex for Government - Collaboration Flex Plan 3.0 Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-fedramp-ds.html), Named User Calling value tiers; Standard. Checked 2026-09-24.
[^25]: The Webex Calling feature matrix compares four licence types in this column order: Professional (User), Professional (Workspace), Standard and Workspace. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), feature table column headers. Checked 2026-09-24.
[^26]: For Webex online customers only the Professional (User) licence is supported and workspaces are not supported. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), licence type descriptions; note on Webex online customers. Checked 2026-09-24.
[^27]: Even with five assigned devices a Professional workspace's primary line can be shared with up to 30 additional multiline endpoints. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), licence type descriptions; Professional (Workspace). Checked 2026-09-24.
[^28]: A Professional (Workspace) licence supports device endpoints only and allows up to five assigned devices sharing the workspace's primary line. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), licence type descriptions; Professional (Workspace). Checked 2026-09-24.
[^29]: The Professional (Workspace) licence is not applicable to Webex Calling Dedicated Instance. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), licence type descriptions; note under Professional (Workspace). Checked 2026-09-24.
[^30]: In the feature matrix the call recording partner integration carries a dollar sign for both Professional licence types and N for Standard and Workspace. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), feature table; Call Recording Partner row. Checked 2026-09-24.
[^31]: The maximum Route List Calls volume for an individual subscription is 10000 calls. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), Route List Calls paragraph. Checked 2026-09-24.
[^32]: Route List Calls is an add-on licence for organisations with users on an on-premises PBX such as CUCM that want Cloud Connected PSTN through the Route List Calls feature. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), Route List Calls paragraph below the licence descriptions. Checked 2026-09-24.
[^33]: A Webex Calling Dedicated Instance subscription already includes the Route List Calls feature so no additional licence is required. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), Route List Calls paragraph. Checked 2026-09-24.
[^34]: During a trial an organisation gets 10 concurrent Route List Calls licences. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), Route List Calls paragraph. Checked 2026-09-24.
[^35]: In the feature matrix shared lines are Y with a figure of 35 for both Professional licence types and N for Standard and Workspace. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), feature table; Shared Lines row. Checked 2026-09-24.
[^36]: In the feature matrix soft clients are Y for Professional (User) and for Standard only if the user uses soft clients, and N for both workspace licence types. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), feature table; soft clients row. Checked 2026-09-24.
[^37]: A Standard-licensed user can have either a physical device or all soft clients but not both. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), licence type descriptions; Standard. Checked 2026-09-24.
[^38]: The upgrade article warns that Calling services become unavailable for users running Webex Calling versions 44.3 or earlier. Source: [Upgrade a Webex Calling license for a workspace and user](https://help.webex.com/article/o8wk9), user upgrade section; note. Checked 2026-09-24.
[^39]: If Microsoft Teams Rooms is enabled for a workspace the licence cannot be upgraded or downgraded between Basic and Webex Calling licences. Source: [Upgrade a Webex Calling license for a workspace and user](https://help.webex.com/article/o8wk9), workspace upgrade section; note on Microsoft Teams Rooms. Checked 2026-09-24.
[^40]: When a user is upgraded from Standard to Professional, clients and applications are assigned to the user automatically. Source: [Upgrade a Webex Calling license for a workspace and user](https://help.webex.com/article/o8wk9), user upgrade section. Checked 2026-09-24.
[^41]: A user's Calling licence is upgraded in Control Hub from Users by selecting the user, choosing Edit licences in the Licences section, checking Professional under Calling and saving. Source: [Upgrade a Webex Calling license for a workspace and user](https://help.webex.com/article/o8wk9), user upgrade procedure. Checked 2026-09-24.
[^42]: Upgrading a workspace to the Professional workspace licence keeps the workspace's existing settings and adds access to more Calling features. Source: [Upgrade a Webex Calling license for a workspace and user](https://help.webex.com/article/o8wk9), workspace upgrade section. Checked 2026-09-24.
[^43]: Once a workspace is upgraded to the Professional workspace licence it cannot be downgraded to a common area workspace licence. Source: [Upgrade a Webex Calling license for a workspace and user](https://help.webex.com/article/o8wk9), workspace upgrade section. Checked 2026-09-24.
[^44]: In the feature matrix single number reach, visual voicemail, Microsoft Teams integration, user portals, call block, directed call pickup and hoteling guest are Y for Professional (User) and Standard and N for both workspace licence types. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), feature table; Single Number Reach, Visual Voicemail, Microsoft Teams, User Portal, Call Block, Directed Call Pickup and Hoteling Guest rows. Checked 2026-09-24.
[^45]: In the feature matrix virtual lines are available on both Professional licence types and not on Standard or Workspace. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), feature table; Virtual Line row. Checked 2026-09-24.
[^46]: A virtual line can be assigned to a maximum of 36 devices. Source: [Multi line support in Webex Calling using virtual lines](https://help.webex.com/en-us/article/nthc9kbb/Multi-line-support-in-Webex-Calling-using-virtual-lines), limits section. Checked 2026-09-24.
[^47]: A virtual line can be assigned only to users and workspaces that hold a Webex Calling Professional licence. Source: [Multi line support in Webex Calling using virtual lines](https://help.webex.com/en-us/article/nthc9kbb/Multi-line-support-in-Webex-Calling-using-virtual-lines), licensing section. Checked 2026-09-24.
[^48]: Virtual lines are entitled at a 1:1 ratio for every Professional licence and creating one needs no additional licence user ID or email. Source: [Multi line support in Webex Calling using virtual lines](https://help.webex.com/en-us/article/nthc9kbb/Multi-line-support-in-Webex-Calling-using-virtual-lines), licensing section. Checked 2026-09-24.
[^49]: In the feature matrix voicemail is Y for Professional (User), Professional (Workspace) and Standard, and N for the Workspace licence. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), feature table; Voicemail row. Checked 2026-09-24.
[^50]: Standard is the only one of the four licence types without call queue, so a Workspace licence can do call queue work that a Standard user licence cannot (inferred). Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), feature table; Call Queue row compared with Voicemail and Call Recording rows. Checked 2026-09-24.
[^51]: The Workspace licence is built for shared use and common area locations and is limited to a single device. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), licence type descriptions; Workspace. Checked 2026-09-24.
[^52]: The features by licence article never mentions a SKU an order or a purchase: each of those words occurs 0 times. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), Features available by license type, counted against the rendered article. Checked 2026-09-15.
[^53]: Fifteen cells of the feature matrix carry a dollar symbol in place of a yes or no and the article never defines it (field report). Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), Features available by license type, the feature matrix. Checked 2026-09-15.
[^54]: Webex for Government excludes 7 features as a flat list stated outside the matrix rather than as a column in it. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), Features available by license type, the Webex for Government statement. Checked 2026-09-15.
[^55]: The only licence change the article documents is a downgrade from Professional to Standard which it states loses all provisioning and configuration information for all affected users. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), Features available by license type, the Professional and Standard descriptions. Checked 2026-09-15.
[^56]: Route List Calls is an add-on licence for organisations running an on-premises private branch exchange that want cloud connected public switched telephone network service with a maximum volume of 10000 calls per subscription and 10 concurrent licences during a trial. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), Features available by license type, Route List Calls license. Checked 2026-09-15.
[^57]: Seventeen of the 79 feature rows split the 4 licence types 2 against 2 and those are the rows on which a licence choice for a given user or workspace actually turns. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), Features available by license type, the feature matrix. Checked 2026-09-15.
[^58]: The features by licence article publishes a matrix of 79 features against 4 licence types. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), Features available by license type, the feature matrix. Checked 2026-09-15.
[^59]: Three capacity figures for a Professional workspace sit within a paragraph of each other and are never related: up to 5 assigned devices up to 30 additional multiline endpoints on the primary line and a shared lines entitlement of 35 (field report). Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), Features available by license type, Professional Workspace description and the Shared Lines row. Checked 2026-09-15.
[^60]: The Workspace licence includes call queue and the Standard licence does not. Source: [Features available by license type for Webex Calling](https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling), Features available by license type, Call Queue row. Checked 2026-09-15.