# The Webex Calling feature access codes

Canonical: https://warmtransfer.net/knowledge/webex-calling-feature-access-codes

Last verified: 2026-09-16

The Webex Calling feature access code reference is organized as 1 table containing 78 rows and almost no prose[^7]. Across these rows, the reference names hunt groups and supervisors as row subjects, while never mentioning Webex Contact Center or a queue[^5].

## Published codes and table structure

The call park codes published in the reference agree with the separate call park article, listing *68 to park directly, #58 to park to a group, and *88 to retrieve a parked call[^6]. 

The reference also publishes 4 call recording codes and 2 silent monitoring codes[^2]. None of these 4 call recording codes or 2 silent monitoring codes are provided with any description, prerequisite, or role[^2].

## Inconsistencies and placement patterns

Sources disagree regarding the code for group call park, as the group call park row gives #58 in its code column, instructs the reader to dial *58 in its own notes cell, and names a 3rd form for the mobile application[^3]. Sources disagree on the assignment of *33, which is published as the main code for 2 different functions, directed call pickup with barge in and supervisor barge in[^8].

In the field, 2 calling-line-identity rows carry a Japan-specific alternative inside the main code cell rather than in the alternate code column that the table provides[^4].

## See also

See also [Webex Calling call park](https://warmtransfer.net/knowledge/webex-calling-call-park-artefacts) and [Webex Calling hunt groups](https://warmtransfer.net/knowledge/webex-calling-hunt-groups).

## Applicability

Applies to: Cisco Webex Calling. Sources checked 2026-09-05.

## What remains uncertain

What the 4 call recording codes do and who may dial them is not covered by the sources below. Which function the code *33 reaches is not covered by the sources below. Whether an administrator can change or disable a feature access code is not covered by the sources below.

## Sources

[^1]: A call queue supports supervisor monitoring, coaching, barge in and take over, reached by feature access codes and scoped to call queue calls. Source: [Configure Call Queue](https://help.webex.com/en-us/article/nzkg083/Configure-Call-Queue), Configure Call Queue, supervisor settings. Checked 2026-09-05.
[^2]: The reference publishes 4 call recording codes and 2 silent monitoring codes, and gives none of them any description, prerequisite or role. Source: [Feature access codes for Webex Calling](https://help.webex.com/en-us/article/0zgzwj/Feature-access-codes-for-Webex-Calling), Feature access codes for Webex Calling, call recording and silent monitoring rows. Checked 2026-09-05.
[^3]: The group call park row gives hash 58 in its code column and instructs the reader to dial star 58 in its own notes cell, and names a third form for the mobile application (disputed). Source: [Feature access codes for Webex Calling](https://help.webex.com/en-us/article/0zgzwj/Feature-access-codes-for-Webex-Calling), Feature access codes for Webex Calling, group call park row. Checked 2026-09-05.
[^4]: Two calling-line-identity rows carry a Japan-specific alternative inside the main code cell rather than in the alternate code column the table provides (field report). Source: [Feature access codes for Webex Calling](https://help.webex.com/en-us/article/0zgzwj/Feature-access-codes-for-Webex-Calling), Feature access codes for Webex Calling, calling line identity rows. Checked 2026-09-05.
[^5]: The reference names hunt groups and supervisors as row subjects, and never mentions Webex Contact Center or a queue. Source: [Feature access codes for Webex Calling](https://help.webex.com/en-us/article/0zgzwj/Feature-access-codes-for-Webex-Calling), Feature access codes for Webex Calling, whole table, counted against the rendered article. Checked 2026-09-05.
[^6]: The park codes in the feature access code reference agree with the call park article: star 68 to park directly, hash 58 to park to a group, star 88 to retrieve. Source: [Feature access codes for Webex Calling](https://help.webex.com/en-us/article/0zgzwj/Feature-access-codes-for-Webex-Calling), Feature access codes for Webex Calling, call park rows. Checked 2026-09-05.
[^7]: The Webex Calling feature access code reference is one table of 78 rows and almost no prose. Source: [Feature access codes for Webex Calling](https://help.webex.com/en-us/article/0zgzwj/Feature-access-codes-for-Webex-Calling), Feature access codes for Webex Calling, main table. Checked 2026-09-05.
[^8]: The code star 33 is published as the main code for 2 different functions, directed call pickup with barge in and supervisor barge in (disputed). Source: [Feature access codes for Webex Calling](https://help.webex.com/en-us/article/0zgzwj/Feature-access-codes-for-Webex-Calling), Feature access codes for Webex Calling, directed call pickup with barge in and supervisor barge in rows. Checked 2026-09-05.
[^9]: A Webex Calling executive can activate call filtering with the feature access code hash 61 and deactivate it with hash 62. Source: [Configure executive or executive assistant services for users](https://help.webex.com/en-us/article/gfoc4o/Enable-executive-or-executive-assistant-services-for-a-Webex-Calling-user), Configure a user as an executive, step 6. Checked 2026-09-16.
[^10]: A hunt group agent may set a temporary calling line identity with hash 80 to present the group's number and hash 81 to present the default caller identity. Source: [Manage hunt groups in Control Hub](https://help.webex.com/en-us/article/o6rfjeb/Manage-hunt-groups-in-Control-Hub), Manage hunt groups in Control Hub, temporary calling line identity. Checked 2026-09-05.