# Webex Calling call recording Canonical: https://warmtransfer.net/knowledge/webex-calling-call-recording Last verified: 2026-09-25 Control Hub provides call recording controls for Webex Calling users and workspaces across four distinct recording modes[^29]. Recording can be handled directly by Webex or routed to certified third-party recording partners[^38]. ## Recording modes and administrative controls Control Hub supports four call recording modes: On Demand, Always, Always with Pause/Resume, and Never[^29]. In the administrator description, On Demand mode permits the user to control when recording starts and stops[^37]. When using the Webex App in On Demand mode, the Webex App user documentation states that recording begins on the server at call start, but the recording is kept only if the user selects Start recording[^9]. For both Always and Always with Pause/Resume modes, an administrator can restrict recording by direction: incoming calls, outgoing calls, or both[^49]. Administrators can also restrict recording by call source—internal calls, PSTN calls, or both—with all sources selected by default[^50]. For virtual lines assigned to a Webex App user, call recording is currently supported only in Always mode[^56]. Recording settings can be configured across multiple hierarchy levels in Control Hub: - Organization level (`Services > Calling > Settings`)[^15] - Location level (`Locations > Calling > Call Handling`)[^15] - User or workspace level (`Calling > User Call Experience`)[^15] - Virtual line level[^15] ## Recording providers and storage An organization can select Webex as its recording provider or select one of five certified third-party providers: Dubber, Imagicle, CallCabinet, Eleveo, or MiaRec[^38]. Recording through a third-party partner requires a Webex Calling Professional license on the user or workspace[^52]. Dubber Go is included with Webex Calling user entitlements at no additional cost, providing unlimited recordings stored for 30 days per recording[^20][^21]. When Webex is chosen as the recording provider, storage is capped at 100GB per organization[^58]. The administrator chooses an organization-level storage region that determines where recordings reside; this setting does not apply to third-party providers[^51]. The data storage region setting governs voicemails, voicemail transcripts, call recordings, recording transcripts, and faxes[^40]. The organization-level storage setting applies globally unless overridden by a location-level configuration[^42]. Geographic restrictions apply to certain tenant headquarters: - India: The organization-level storage region is automatically set to India and cannot be changed, though branch locations outside India can select a different region[^41]. - Saudi Arabia: The organization-level storage region is set automatically to Saudi Arabia and cannot be changed[^43]. Third-party provider availability also carries geographic restrictions: CallCabinet and MiaRec are available only to Webex Calling customers hosted in the United States region[^11][^35]. ## Announcements and indicators Administrators can configure a compliance announcement ("This call may be recorded") played to PSTN parties, configured separately for inbound and outbound PSTN calls[^12]. The compliance announcement can be delayed by up to 60 seconds[^2]. Compliance announcement audio is not captured within the recording itself[^4]. If a call is directly received by an Auto Attendant, Call Queue, or Hunt Group, the compliance announcement plays in the language configured for that specific feature[^3]. To alert participants during a call, a repeat recording tone plays every 20 seconds by default, with a configurable interval range of 10 to 90 seconds[^44]. Users also receive visual feedback: an icon appears on Multiplatform (MPP) desk phones and in the Webex App indicating that recording is active[^39]. ## User and desk phone controls Users can control call recording using feature access codes (FAC) or desk phone softkeys: - Start recording: `*44` or the `Record` softkey[^28][^19] - Stop recording: `*45` or the `StopRec` softkey[^28][^19] - Pause recording: `*48` or the `PauseRec` softkey[^27][^19] - Resume recording: `*49` or the `ResumeRec` softkey[^27][^19] A user configured in Always mode sees no recording softkeys on the desk phone[^18]. ## Recording access, transcripts, and APIs For organizations using Webex as the provider, enabling the "View and play call recordings" option grants users access to play their recordings[^55]. The Recordings tab under Calling in the Webex App is available only when Webex is the configured call recording provider[^10]. A full administrator assigned the Compliance officer permission can download and play all organization recordings within Control Hub[^13]. Call recordings appear in compliance reports only when Webex is the recording provider[^14]. Transcripts are available exclusively for recordings handled by the Webex provider on calls conducted in English[^53]. Users can read the transcript directly within the player when listening via the Webex App or User Hub[^54]. The Converged Recordings APIs support programmatic access when Webex is the call recording provider, but they do not support third-party partner recording[^7]. Within these APIs, reassigning recordings to another user requires an administrator role[^6]. While user and administrator scopes allow moving recordings to and restoring them from a recycle bin, permanently deleting a recording requires the compliance scope[^5]. ## Retention, legal hold, and emergency calling With a Webex Calling Pro Pack license, administrators can define a retention policy between 7 and 3600 days covering call recordings, transcripts, summaries, and action items[^47]. Once a retention period expires, the purge process takes roughly 1 to 30 days to delete the compliance data[^48]. Legal hold can be applied to retain Webex Calling compliance data during litigation past the standard retention duration[^34]. Emergency call recording requires that general call recording is enabled for the organization and a provider is chosen[^26]. Once active, emergency call recording takes precedence over line-level configurations, recording the call even if recording is disabled on the originating line[^24]. Emergency recording also overrides selective direction and source filters[^25]. Users cannot pause or stop an emergency call recording[^23]. Only compliance officers are permitted to list, play, or delete emergency recordings[^22]. ## Webex for Government In FedRAMP (Webex for Government) deployments, deleted recordings remain visible to the administrator under Deleted recordings and are purged only after a 30-day retention period elapses[^30]. Speaker identification in call recording transcripts is not currently supported in Webex for Government[^31]. ## See also - See also [Webex Calling virtual lines](https://warmtransfer.net/knowledge/webex-calling-virtual-lines). - See also [Webex for Government calling restrictions](https://warmtransfer.net/knowledge/webex-calling-webex-for-government). ## Applicability Applies to: Cisco Webex Calling, Cisco Webex App, and Cisco Webex Calling for Government. Deployments: multi-tenant and fedramp. Sources checked 2026-09-25. CallCabinet and MiaRec are restricted to customer organizations hosted in the United States region[^11][^35]. ## What remains uncertain AI summaries and action items for Webex Calling recordings are not covered by the sources below. The full list of selectable Webex Calling storage regions is not covered by the sources below. Platform behaviour when the 100GB organization recording storage is exhausted is not covered by the sources below. The recording of calls delivered via call queues, hunt groups, and auto attendants is not covered by the sources below. Recording consent law (US all-party or single-party consent and GDPR) versus the compliance announcement is not covered by the sources below. Recording in Webex Calling Customer Assist is not covered by the sources below. Onboarding flows for Imagicle, CallCabinet, Eleveo, and MiaRec are not covered by the sources below. Whether changing the storage region migrates existing recordings is not covered by the sources below. ## Sources [^1]: An administrator without the Compliance officer permission can delete and reassign recordings but not play or download them. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Manage call recordings as a compliance officer'. Checked 2026-09-25. [^2]: The compliance announcement can be delayed, with a maximum delay of 60 seconds. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Enable compliance call recording announcement'. Checked 2026-09-25. [^3]: When an Auto Attendant, Call Queue or Hunt Group receives a call directly, the compliance announcement plays in the language set for that feature. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Enable compliance call recording announcement', language note. Checked 2026-09-25. [^4]: The compliance announcement audio is not captured in the recording. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Call recording behavior'. Checked 2026-09-25. [^5]: In the Converged Recordings APIs, permanently deleting a recording needs the compliance scope; user and admin scopes can only move recordings to and restore them from a recycle bin. Source: [Getting Started with the Converged Recordings APIs for Webex Calling](https://developer.webex.com/blog/getting-started-with-the-converged-recordings-apis-for-webex-calling), endpoint tables by role. Checked 2026-09-25. [^6]: Reassigning recordings to another user is an admin-only operation in the Converged Recordings APIs. Source: [Getting Started with the Converged Recordings APIs for Webex Calling](https://developer.webex.com/blog/getting-started-with-the-converged-recordings-apis-for-webex-calling), admin endpoint table, Reassign Recordings. Checked 2026-09-25. [^7]: The Converged Recordings APIs work only when Webex is the organization's call recording provider, not a third-party partner. Source: [Getting Started with the Converged Recordings APIs for Webex Calling](https://developer.webex.com/blog/getting-started-with-the-converged-recordings-apis-for-webex-calling), introduction and prerequisites. Checked 2026-09-25. [^8]: The Webex App user article names a mode 'On Demand with User Initiated Start' that does not appear among the four modes in the Control Hub admin article, so the two documents probably use different names for the same settings (inferred). Source: [Webex App | Record your phone calls](https://help.webex.com/en-us/article/nuu13a1/Webex-App-|-Record-your-phone-calls), recording modes section, On Demand with User Initiated Start. Checked 2026-09-25. [^9]: The Webex App user article says that in On Demand mode a recording starts on the server when the call starts, and is kept only if the user selects Start recording. Source: [Webex App | Record your phone calls](https://help.webex.com/en-us/article/nuu13a1/Webex-App-|-Record-your-phone-calls), recording modes section, On Demand. Checked 2026-09-25. [^10]: The Recordings tab under Calling in the Webex App, where users play and delete their call recordings, is available only when the Webex call recording provider is configured. Source: [Webex App | Access call recordings](https://help.webex.com/en-us/article/5vjicf/Webex-App-Access-call-recordings), overview and access steps. Checked 2026-09-25. [^11]: CallCabinet as a recording provider is available only to Webex Calling customers hosted in the U.S. region. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Compliance call recording for Webex from a certified recording provider', CallCabinet subsection. Checked 2026-09-25. [^12]: An administrator can enable a compliance announcement ('This call may be recorded') played to PSTN parties, configurable separately for inbound and outbound PSTN calls. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Enable compliance call recording announcement'. Checked 2026-09-25. [^13]: A full administrator with the Compliance officer permission can play and download the organization's recordings in Control Hub. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Manage call recordings as a compliance officer'. Checked 2026-09-25. [^14]: Call recordings appear in compliance reports only when Webex is the call recording provider. Source: [Ensure regulatory compliance of Webex Calling content (Calling retention)](https://help.webex.com/en-us/article/b1o0pcb/Calling-retention), compliance officer search section. Checked 2026-09-25. [^15]: Recording settings exist at organization level (Services > Calling > Settings), location level (Locations > Calling > Call Handling), user or workspace level (Calling > User Call Experience) and virtual line level in Control Hub. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), sections 'Select call recording provider' and 'Enable call recording for Webex Calling users and workspaces' and 'Call recording for virtual lines'. Checked 2026-09-25. [^16]: The same recording article also states that Dubber is chosen by default because Dubber Go comes at no extra cost with Webex Calling user entitlements (disputed). Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Compliance call recording for Webex from a certified recording provider', Dubber subsection. Checked 2026-09-25. [^17]: The recording article states that Webex call recording is the default provider (disputed). Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Select call recording provider'. Checked 2026-09-25. [^18]: A user in the Always (Call Record Always) mode sees no recording controls on the desk phone. Source: [Control your call recordings on your desk phone](https://help.webex.com/en-us/article/nmieyu2/Control-Your-Call-Recordings-on-Your-Desk-Phone), note on missing recording options. Checked 2026-09-25. [^19]: On desk phones users control recording with the Record, StopRec, PauseRec and ResumeRec softkeys, as permitted by their recording mode. Source: [Control your call recordings on your desk phone](https://help.webex.com/en-us/article/nmieyu2/Control-Your-Call-Recordings-on-Your-Desk-Phone), softkey control steps. Checked 2026-09-25. [^20]: Dubber Go gives all users unlimited recordings, and each recording is stored for 30 days. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Compliance call recording for Webex from a certified recording provider', Dubber subsection. Checked 2026-09-25. [^21]: Dubber Go is included with Webex Calling user entitlements at no additional cost. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Compliance call recording for Webex from a certified recording provider', Dubber subsection. Checked 2026-09-25. [^22]: Only compliance officers can play, list or delete all emergency call recordings. Source: [Enhanced Emergency Calling for Webex Calling](https://help.webex.com/en-us/article/av6oo3/Enhanced-Emergency-Calling-for-Webex-Calling), emergency call recording section. Checked 2026-09-25. [^23]: Users cannot pause or stop an emergency call recording. Source: [Enhanced Emergency Calling for Webex Calling](https://help.webex.com/en-us/article/av6oo3/Enhanced-Emergency-Calling-for-Webex-Calling), emergency call recording section. Checked 2026-09-25. [^24]: Emergency calls can be recorded even when call recording is not enabled for the line placing the call. Source: [Enhanced Emergency Calling for Webex Calling](https://help.webex.com/en-us/article/av6oo3/Enhanced-Emergency-Calling-for-Webex-Calling), emergency call recording section. Checked 2026-09-25. [^25]: Emergency call recording takes precedence over the selective recording controls (direction and source filters). Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Record emergency calls'. Checked 2026-09-25. [^26]: Before emergency call recording can be activated, general call recording must be enabled for the organization and a recording provider must be selected. Source: [Enhanced Emergency Calling for Webex Calling](https://help.webex.com/en-us/article/av6oo3/Enhanced-Emergency-Calling-for-Webex-Calling), emergency call recording section, prerequisites. Checked 2026-09-25. [^27]: The Webex Calling feature access code to pause a recording is *48 and to resume it is *49. Source: [Feature access codes for Webex Calling](https://help.webex.com/en-us/article/0zgzwj/Feature-access-codes-for-Webex-Calling), feature access code table, Call Recording - Pause and Resume rows. Checked 2026-09-25. [^28]: The Webex Calling feature access code for call recording is *44 and the code to stop recording is *45. Source: [Feature access codes for Webex Calling](https://help.webex.com/en-us/article/0zgzwj/Feature-access-codes-for-Webex-Calling), feature access code table, Call Recording rows. Checked 2026-09-25. [^29]: Control Hub offers four call recording modes for Webex Calling users and workspaces: On Demand, Always, Always with Pause/Resume, and Never. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Enable call recording for Webex Calling users and workspaces'. Checked 2026-09-25. [^30]: In Webex for Government, deleted recordings stay visible to the administrator under Deleted recordings and are not purged until a 30-day retention policy has passed. Source: [Manage Call Recording with Webex Calling in Webex for Government](https://help.webex.com/article/nqd7cmdb), section 'Access recordings for Webex call provider'. Checked 2026-09-25. [^31]: Speaker identification in call recording transcripts is not currently supported for FedRAMP (Webex for Government). Source: [Manage Call Recording with Webex Calling in Webex for Government](https://help.webex.com/article/nqd7cmdb), section 'Generate a transcript for calls recorded by Webex call provider' or 'Known issues'. Checked 2026-09-25. [^32]: Webex for Government appears to offer only Webex as the recording provider: its recording article names only Webex and has no certified third-party provider section (inferred). Source: [Manage Call Recording with Webex Calling in Webex for Government](https://help.webex.com/article/nqd7cmdb), section headings list and section 'Webex'. Checked 2026-09-25. [^33]: Recordings created before configurable retention was put in place must be deleted manually. Source: [Ensure regulatory compliance of Webex Calling content (Calling retention)](https://help.webex.com/en-us/article/b1o0pcb/Calling-retention), configurable retention section. Checked 2026-09-25. [^34]: Legal hold can preserve Webex Calling data during litigation for longer than the retention policy allows. Source: [Ensure regulatory compliance of Webex Calling content (Calling retention)](https://help.webex.com/en-us/article/b1o0pcb/Calling-retention), legal hold section. Checked 2026-09-25. [^35]: MiaRec as a recording provider is available only to Webex Calling customers hosted in the United States region. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Compliance call recording for Webex from a certified recording provider', MiaRec subsection. Checked 2026-09-25. [^36]: Never is the default recording mode for a user or workspace until an administrator changes it. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Enable call recording for Webex Calling users and workspaces', recording mode options. Checked 2026-09-25. [^37]: In the admin description the On Demand mode lets the user control when recording starts and stops. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Enable call recording for Webex Calling users and workspaces', On Demand option. Checked 2026-09-25. [^38]: The recording provider can be Webex (Cisco's own recording) or one of the certified third-party providers Dubber, Imagicle, CallCabinet, Eleveo or MiaRec. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), sections 'Select call recording provider' and 'Compliance call recording for Webex from a certified recording provider'. Checked 2026-09-25. [^39]: Users see an icon on Multiplatform (MPP) phones and in the Webex App showing that a call is being recorded. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Call recording behavior'. Checked 2026-09-25. [^40]: The Webex Calling data storage region setting covers voicemails, voicemail transcripts, call recordings, recording transcripts and faxes. Source: [Configurable data storage region for user generated content in Webex Calling](https://help.webex.com/en-us/article/nyr2ribb/Configurable-data-storage-region-for-user-generated-content-in-Webex-Calling), overview section. Checked 2026-09-25. [^41]: For an organization headquartered in India the organization-level storage region is set automatically to India and cannot be changed, though branch locations outside India may choose their own region. Source: [Configurable data storage region for user generated content in Webex Calling](https://help.webex.com/en-us/article/nyr2ribb/Configurable-data-storage-region-for-user-generated-content-in-Webex-Calling), India section. Checked 2026-09-25. [^42]: The data storage region is set at organization level and applies everywhere unless a location-level setting overrides it. Source: [Configurable data storage region for user generated content in Webex Calling](https://help.webex.com/en-us/article/nyr2ribb/Configurable-data-storage-region-for-user-generated-content-in-Webex-Calling), configuration section, organization and location levels. Checked 2026-09-25. [^43]: For a Saudi Arabia organization the organization-level storage region is set automatically to Saudi Arabia and cannot be changed, even if it creates branch locations outside Saudi Arabia. Source: [Configurable data storage region for user generated content in Webex Calling](https://help.webex.com/en-us/article/nyr2ribb/Configurable-data-storage-region-for-user-generated-content-in-Webex-Calling), Saudi Arabia section. Checked 2026-09-25. [^44]: A repeat recording tone plays every 20 seconds by default, reminding all parties that the call is being recorded; the article gives a configurable range of 10 to 90 seconds. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Enable call recording for Webex Calling users and workspaces', repeat tone option. Checked 2026-09-25. [^45]: Without the Pro Pack license the retention period for Webex Calling recordings is fixed at 360 days and the administrator cannot change it (disputed). Source: [Ensure regulatory compliance of Webex Calling content (Calling retention)](https://help.webex.com/en-us/article/b1o0pcb/Calling-retention), configurable retention section, note about the Pro badge. Checked 2026-09-25. [^46]: The recording article states that Webex recordings currently have a retention period of one year (disputed). Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Select call recording provider', Webex provider description. Checked 2026-09-25. [^47]: With the Pro Pack license for Webex Calling an administrator can set retention for call recordings, transcripts, summaries and action items from 7 to 3600 days. Source: [Ensure regulatory compliance of Webex Calling content (Calling retention)](https://help.webex.com/en-us/article/b1o0pcb/Calling-retention), configurable retention section. Checked 2026-09-25. [^48]: After a retention period expires, deletion of the expired compliance data takes roughly 1 to 30 days. Source: [Ensure regulatory compliance of Webex Calling content (Calling retention)](https://help.webex.com/en-us/article/b1o0pcb/Calling-retention), configurable retention section, deletion timing note. Checked 2026-09-25. [^49]: For the Always and Always with Pause/Resume modes an administrator can limit recording by call direction: incoming, outgoing, or both. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Enable call recording for Webex Calling users and workspaces', selective recording controls. Checked 2026-09-25. [^50]: For the Always modes an administrator can also limit recording by call source, internal calls or PSTN calls or both, and all sources are selected by default. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Enable call recording for Webex Calling users and workspaces', selective recording controls. Checked 2026-09-25. [^51]: When Webex is the recording provider the administrator chooses a storage region that sets where the organization's call recordings are stored; the option does not apply to third-party providers. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Select call recording provider', storage region step. Checked 2026-09-25. [^52]: Users and workspaces must have a Webex Calling Professional license to record calls through a third-party recording provider. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Compliance call recording for Webex from a certified recording provider'. Checked 2026-09-25. [^53]: Transcripts are available only for calls recorded by the Webex provider, and only when the call is in English. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Generate a transcript for calls recorded by Webex call provider'. Checked 2026-09-25. [^54]: Users see a transcript in the player when they play a recording from the Webex App or User Hub. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Generate a transcript for calls recorded by Webex call provider'. Checked 2026-09-25. [^55]: For organizations and locations that use Webex as the provider, a 'View and play call recordings' option gives users access to their recordings. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Download and play call recordings'. Checked 2026-09-25. [^56]: For a virtual line assigned to a Webex App user, call recording is currently supported only in the Always recording mode. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Call recording for virtual lines'. Checked 2026-09-25. [^57]: Recording with Webex as the provider is available with either a Standard or a Professional Webex Calling license. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Select call recording provider', licensing note. Checked 2026-09-25. [^58]: When Webex is the recording provider, storage for recordings is 100GB per organization. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), section 'Select call recording provider', Webex provider description. Checked 2026-09-25.