# The transcript and AI summary attached to a Webex Calling recording Canonical: https://warmtransfer.net/knowledge/webex-calling-ai-summary-pipeline Last verified: 2026-09-05 The transcript and AI summary are reached inside the recording player from a stored recording, and the summary action items carry timestamps that seek within the recording[^5]. 1 permission triple covers recordings and transcripts together: view and play, download, and delete[^9]. ## Transcript and summary features A user can edit the text of a transcript in a call recording and save the change[^15]. A user can also reformat the notes in an AI-generated summary and add or delete action items[^12]. No source states who may edit a transcript or summary, what happens to the original text, or whether an edit is logged[^6]. A transcript can be downloaded as a file, while the summary cannot be downloaded at all[^13]. However, the call summary in Webex Calling can be copied to the clipboard even though it cannot be downloaded as a file[^14]. The accuracy of speaker identification in a transcript depends on the recording mode an administrator chose[^10]. This is disputed: the article states that the recording player does not display the transcript and summary when the call is in English and the audio quality is low[^7]. ## Administration and exclusions The transcript has a Control Hub administrative surface at organisation and per-entity level, whereas the summary has none documented in any source[^11]. No source states what the AI summary is generated from, and none states what deleting a recording does to its transcript or summary[^8]. The AI summary is excluded for Webex for Government and speaker identification is excluded for FedRAMP; the 2 exclusions are separate[^16]. Cisco publishes a separate article on artificial intelligence generated summaries for call recordings in the Webex App, and no tranche has read it[^4]. ## See also See also [AI-generated summaries for call recordings in Webex App](https://warmtransfer.net/knowledge/webex-app-ai-summaries). See also [Webex for Government calling restrictions](https://warmtransfer.net/knowledge/webex-calling-webex-for-government). ## Applicability Applies to: Cisco Webex Calling. Sources checked 2026-09-05. Specific deployment exclusions separate Webex for Government from FedRAMP: the AI summary is excluded for Webex for Government, while speaker identification is excluded for FedRAMP[^16]. ## What remains uncertain The following items are not covered by the sources below: - The contents of the separate Webex App article on AI-generated summaries for call recordings is not covered by the sources below. - Whether editing a transcript or summary is recorded is not covered by the sources below. - What deleting a recording does to its transcript and summary is not covered by the sources below. - Whether a downloaded transcript carries edits or machine output is not covered by the sources below. ## Sources [^1]: The Webex App article on AI-generated summaries for call recordings never states what the summary is generated from. Source: [Webex App | AI-generated summaries for call recordings](https://help.webex.com/en-us/article/9leme/Webex-App-AI-generated-summaries-for-call-recordings), Whole article; searched for generated from, generated by, based on, derived from, using the transcript and using the recording. Checked 2026-09-05. [^2]: The Webex App article and the User Hub player article describe one artefact reached from 2 clients rather than 2 artefacts (inferred). Source: [Webex App | AI-generated summaries for call recordings](https://help.webex.com/en-us/article/9leme/Webex-App-AI-generated-summaries-for-call-recordings), Both articles, compared; each describes the recording as available in Webex App and User Hub. Checked 2026-09-05. [^3]: The Webex App recordings article, which the recording documentation names as the place to view a transcript and an AI-generated summary, contains the strings transcript and summar zero times. Source: [Webex App | Access call recordings](https://help.webex.com/en-us/article/5vjicf/Webex-App-Access-call-recordings), Whole article, exhaustive search. Checked 2026-09-05. [^4]: Cisco publishes a separate article on artificial intelligence generated summaries for call recordings in the Webex App, and no tranche has read it. Source: [Play a Webex call recording with a transcript and AI-generated summary](https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary), Cross-reference from the recording player article. Checked 2026-09-05. [^5]: The transcript and AI summary this article documents are reached inside the recording player from a stored recording, and its action items carry timestamps that seek within the recording. Source: [Play a Webex call recording with a transcript and AI-generated summary](https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary), Play a Webex call recording; View and edit an AI-generated summary. Checked 2026-09-05. [^6]: No source states who may edit a transcript or summary, what happens to the original text, or whether an edit is logged. Source: [Play a Webex call recording with a transcript and AI-generated summary](https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary), View and edit a transcript; View and edit an AI-generated summary; the held recording article read for the same question. Checked 2026-09-05. [^7]: The article states that the recording player does not display the transcript and summary when the call is in English and the audio quality is low (disputed). Source: [Play a Webex call recording with a transcript and AI-generated summary](https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary), Limitation, stated before the first procedure. Checked 2026-09-05. [^8]: No source states what the AI summary is generated from, and none states what deleting a recording does to its transcript or summary. Source: [Play a Webex call recording with a transcript and AI-generated summary](https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary), Whole article; the delete procedure ends at the delete action. Checked 2026-09-05. [^9]: One permission triple covers recordings and transcripts together: view and play, download, and delete. Source: [Play a Webex call recording with a transcript and AI-generated summary](https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary), Access and permissions material. Checked 2026-09-05. [^10]: The accuracy of speaker identification in a transcript depends on the recording mode an administrator chose. Source: [Play a Webex call recording with a transcript and AI-generated summary](https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary), Speaker identification in a transcript. Checked 2026-09-05. [^11]: The transcript has a Control Hub administrative surface at organisation and per-entity level and the summary has none documented in any source. Source: [Play a Webex call recording with a transcript and AI-generated summary](https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary), Whole article; the held recording article's Enable transcripts procedures. Checked 2026-09-05. [^12]: A user can reformat the notes in an AI-generated summary and can add or delete action items. Source: [Play a Webex call recording with a transcript and AI-generated summary](https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary), View and edit an AI-generated summary in a call recording. Checked 2026-09-05. [^13]: A transcript can be downloaded as a file and the summary cannot be downloaded at all. Source: [Play a Webex call recording with a transcript and AI-generated summary](https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary), Download Webex call recording transcripts; the summary section, which offers no download. Checked 2026-09-05. [^14]: The call summary in Webex Calling can be copied to the clipboard even though it cannot be downloaded as a file. Source: [Play a Webex call recording with a transcript and AI-generated summary](https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary), Download Webex call recording transcripts; the summary section, which offers no download. Checked 2026-09-05. [^15]: A user can edit the text of a transcript in a call recording and save the change. Source: [Play a Webex call recording with a transcript and AI-generated summary](https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary), View and edit a transcript in a call recording. Checked 2026-09-05. [^16]: The AI summary is excluded for Webex for Government and speaker identification is excluded for FedRAMP; the 2 exclusions are separate. Source: [Play a Webex call recording with a transcript and AI-generated summary](https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary), Summary and speaker identification sections. Checked 2026-09-05.