# AI-generated summaries for call recordings in Webex App Canonical: https://warmtransfer.net/knowledge/webex-app-ai-summaries Last verified: 2026-09-30 Webex App provides AI-generated call recording summaries conditioned on an organization administrator enabling Webex call recording, with no separate summary setting named[^53]. Summaries and transcripts for call recordings are currently available only in English[^52]. ## Summary presentation and client surfaces Clicking a recording displays a brief AI-generated overview summary of the content, whereas opening the recording player displays the full summary with notes and action items[^57]. Action items in an AI-generated call summary include a timestamp that navigates to the corresponding part of the recording[^51]. On mobile clients, a user can view the brief overview summary and open the player to view the transcript, but the documentation describes no full summary with notes and action items on mobile[^54]. WarmTransfer's reading of the sources is that the Webex App documentation and the User Hub player documentation describe 1 artefact accessed from 2 clients rather than 2 separate artefacts[^56]. The Webex App documentation on AI-generated summaries for call recordings never states what the summary is generated from[^55]. ## See also See also [The transcript and AI summary attached to a Webex Calling recording](https://warmtransfer.net/knowledge/webex-calling-ai-summary-pipeline). ## Applicability Applies to: Cisco Webex Calling. Sources checked 2026-09-05. Call recording summaries and transcripts are currently available only in English[^52]. ## What remains uncertain What a Webex Calling AI call summary is generated from is not covered by the sources below, beyond the documentation not stating its source[^55]. How long a Webex App call summary is kept is not covered by the sources below. The article on AI-generated meeting summaries and transcripts in recordings is not covered by the sources below. ## Sources [^1]: Action items in the call recording summary contain a timestamp that helps the user navigate to the part of the recording they are interested in. Source: [Webex App | AI-generated summaries for call recordings](https://help.webex.com/en-us/article/9leme/Webex-App-AI-generated-summaries-for-call-recordings), Desktop tab, step 2 sub-bullet. Checked 2026-09-30. [^2]: The article states that the feature must be enabled by the organization administrator, and gives as the reason that the administrator must enable Webex call recording for the organization. Source: [Webex App | AI-generated summaries for call recordings](https://help.webex.com/en-us/article/9leme/Webex-App-AI-generated-summaries-for-call-recordings), intro, first note. Checked 2026-09-30. [^3]: The What's new in Webex Calling article carries an entry dated March 17, 2026 introducing AI Assistant in Webex Calling, which generates live summaries and action items during calls. Source: [What's new in Webex Calling](https://help.webex.com/en-us/article/rdmb0/What's-new-in-Webex-Calling), March 2026, entry dated March 17, 2026. Checked 2026-09-30. [^4]: If the administrator has set the recording option to Always mode and the user adds more than three participants to the call, the transcript shows inaccurate speaker identities. Source: [Play a Webex call recording with a transcript and AI-generated summary](https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary), Speaker identification in a transcript. Checked 2026-09-30. [^5]: The TAC technote shows the Get Recording Details response carrying a temporaryDirectDownloadLinks object with an audioDownloadLink and an expiration timestamp, and does not mention transcripts or summaries. Source: [Download Call Recordings through API with Webex as the Provider](https://www.cisco.com/c/en/us/support/docs/unified-communications/webex-calling/222147-download-call-recordings-through-api-wit.html), example API response. Checked 2026-09-30. [^6]: The developer blog lists Converged Recordings scopes at three levels: spark:recordings_read and spark:recordings_write for users, spark-admin:recordings_read and spark-admin:recordings_write for administrators, and spark-compliance:recordings_read and spark-compliance:recordings_write for compliance officers. Source: [Getting Started with the Converged Recordings APIs for Webex Calling](https://developer.webex.com/blog/getting-started-with-the-converged-recordings-apis-for-webex-calling), scopes section. Checked 2026-09-30. [^7]: The developer blog states that the Converged Recordings Get Recording Details endpoint returns download links for the call recording and for AI-generated summaries, which it enumerates as action items, suggested notes and short notes. Source: [Getting Started with the Converged Recordings APIs for Webex Calling](https://developer.webex.com/blog/getting-started-with-the-converged-recordings-apis-for-webex-calling), Get Recording Details paragraph. Checked 2026-09-30. [^8]: The Webex App article on AI-generated summaries for call recordings is labelled as applying to Webex Calling. Source: [Webex App | AI-generated summaries for call recordings](https://help.webex.com/en-us/article/9leme/Webex-App-AI-generated-summaries-for-call-recordings), article header, applies-to label. Checked 2026-09-30. [^9]: On desktop the user clicks Calling, goes to Recordings, hovers over a recording and clicks to open the recording player, where the full AI-generated summary with notes and action items is shown. Source: [Webex App | AI-generated summaries for call recordings](https://help.webex.com/en-us/article/9leme/Webex-App-AI-generated-summaries-for-call-recordings), Desktop tab, step 2. Checked 2026-09-30. [^10]: In the desktop recording player the user selects between a view holding the AI summary, notes and action items and a view holding the call transcript. Source: [Webex App | AI-generated summaries for call recordings](https://help.webex.com/en-us/article/9leme/Webex-App-AI-generated-summaries-for-call-recordings), Desktop tab, step 3. Checked 2026-09-30. [^11]: From User Hub, call recording transcripts download as VTT files and call recordings download in MP3 format; the article describes no download of the summary. Source: [Play a Webex call recording with a transcript and AI-generated summary](https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary), Download Webex call recording transcripts; Download Webex call recordings. Checked 2026-09-30. [^12]: The Webex App article states that call recording summaries and transcripts are currently only available in English (disputed). Source: [Webex App | AI-generated summaries for call recordings](https://help.webex.com/en-us/article/9leme/Webex-App-AI-generated-summaries-for-call-recordings), intro, second note. Checked 2026-09-30. [^13]: Speaker identification in a transcript is currently not supported for FedRAMP. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), Generate a transcript for calls recorded by Webex call provider, note. Checked 2026-09-30. [^14]: The User Hub player article states, in connection with the AI-generated summary, that the feature is not supported for Webex for Government. Source: [Play a Webex call recording with a transcript and AI-generated summary](https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary), View and edit an AI-generated summary in a call recording, note. Checked 2026-09-30. [^15]: AI Assistant call summaries are reached after the call from call history, which shows indicators that a summary and transcript are available, and not from the Recordings list. Source: [Webex App | In-Call summaries with Cisco AI Assistant](https://help.webex.com/en-us/article/0a75fx/Webex-App-|-In-Call-summaries-with-Cisco-AI-Assistant), Desktop tab, after-call note; Mobile tab step 3. Checked 2026-09-30. [^16]: The in-call summaries article lists sixteen supported languages for AI Assistant call summaries and says AI Assistant uses the spoken language selected by the person who initiated the call when generating the call summary, transcript and action items. Source: [Webex App | In-Call summaries with Cisco AI Assistant](https://help.webex.com/en-us/article/0a75fx/Webex-App-|-In-Call-summaries-with-Cisco-AI-Assistant), Supported languages. Checked 2026-09-30. [^17]: The Control Hub AI features article states that the Calling AI Assistant features are not available for users based out of India. Source: [Cisco AI Assistant and AI features in Control Hub](https://help.webex.com/article/9dofjcb/Administer-Cisco-AI-Assistant-in-Control-Hub), Manage Cisco AI Assistant for Webex Calling, availability note. Checked 2026-09-30. [^18]: The User Hub player article states that the recording player does not display the transcript and summary when the call is in English and the audio quality is low. Source: [Play a Webex call recording with a transcript and AI-generated summary](https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary), limitation note in the transcript and summary sections. Checked 2026-09-30. [^19]: The article on AI generated meeting summaries and transcripts in recordings concerns meeting recordings only and states that the feature is only available on the Webex Suite meeting platform. Source: [Webex App | AI generated meeting summaries and transcripts in recordings](https://help.webex.com/article/nslyqzx/Webex-App-%7C-AI-generated-meeting-summaries-in-recordings), intro paragraph and platform note. Checked 2026-09-30. [^20]: For meeting recordings, the meeting summary is generated in the spoken language set for the meeting, or, with auto-detection of spoken language, in the language spoken for the maximum time. Source: [Webex App | AI generated meeting summaries and transcripts in recordings](https://help.webex.com/article/nslyqzx/Webex-App-%7C-AI-generated-meeting-summaries-in-recordings), Meeting summary limitations, language statement. Checked 2026-09-30. [^21]: The mobile procedure does not describe a full summary with notes and action items; it describes only the overview summary and the transcript, so whether mobile users can reach the full summary is undocumented (inferred). Source: [Webex App | AI-generated summaries for call recordings](https://help.webex.com/en-us/article/9leme/Webex-App-AI-generated-summaries-for-call-recordings), Mobile tab, steps 1-3, compared with Desktop tab steps 2-3. Checked 2026-09-30. [^22]: The mobile procedure says the user taps to open the recording player to view the call transcript. Source: [Webex App | AI-generated summaries for call recordings](https://help.webex.com/en-us/article/9leme/Webex-App-AI-generated-summaries-for-call-recordings), Mobile tab, step 3. Checked 2026-09-30. [^23]: The access article places mobile recordings under Recents within Calling: on iOS the user taps the filter and selects Recordings, and on Android the user taps Recordings. Source: [Webex App | Access call recordings](https://help.webex.com/en-us/article/5vjicf/Webex-App-Access-call-recordings), iOS tab steps 2-3; Android tab steps 2-3. Checked 2026-09-30. [^24]: The Control Hub AI features article states, in its Webex Calling section, that summaries, action items and the transcript are available in multiple languages and that the spoken language selected by the user in the call defines the post-call content language (disputed). Source: [Cisco AI Assistant and AI features in Control Hub](https://help.webex.com/article/9dofjcb/Administer-Cisco-AI-Assistant-in-Control-Hub), Manage Cisco AI Assistant for Webex Calling, language note. Checked 2026-09-30. [^25]: The summary shown in Webex App and the summary shown in the User Hub recording player are the same artefact reached from two clients (inferred). Source: [Play a Webex call recording with a transcript and AI-generated summary](https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary), Play a Webex call recording, opening sentences and cross-reference sentence. Checked 2026-09-30. [^26]: Organization-level transcript settings are automatically set for all existing and new users who are enabled with Webex call recording and whose announcement language is English. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), Enable transcripts at the organization level, opening sentence. Checked 2026-09-30. [^27]: Control Hub's Calling AI features include a toggle named Enable AI generated summaries for call recordings, described as generating the transcripts and summaries for recorded calls. Source: [Cisco AI Assistant and AI features in Control Hub](https://help.webex.com/article/9dofjcb/Administer-Cisco-AI-Assistant-in-Control-Hub), Manage Cisco AI Assistant for Webex Calling, step 3 feature list. Checked 2026-09-30. [^28]: The Calling AI features toggles are reached in Control Hub under Organization settings, in the Cisco AI Assistant & AI features section, by clicking Customize AI Assistant & AI features, and are saved with Save. Source: [Cisco AI Assistant and AI features in Control Hub](https://help.webex.com/article/9dofjcb/Administer-Cisco-AI-Assistant-in-Control-Hub), Manage Cisco AI Assistant for Webex Calling, steps 1-4. Checked 2026-09-30. [^29]: On desktop, clicking directly on a recording shows a brief AI-generated overview summary of the content, without opening the recording player. Source: [Webex App | AI-generated summaries for call recordings](https://help.webex.com/en-us/article/9leme/Webex-App-AI-generated-summaries-for-call-recordings), Desktop tab, step 3 sub-bullet. Checked 2026-09-30. [^30]: On mobile, tapping a recording to select it shows a brief AI-generated overview summary of the content. Source: [Webex App | AI-generated summaries for call recordings](https://help.webex.com/en-us/article/9leme/Webex-App-AI-generated-summaries-for-call-recordings), Mobile tab, step 3. Checked 2026-09-30. [^31]: With the call recording summaries toggle, each participant joining the call hears an announcement that the call is being transcribed and summarized. Source: [Cisco AI Assistant and AI features in Control Hub](https://help.webex.com/article/9dofjcb/Administer-Cisco-AI-Assistant-in-Control-Hub), Manage Cisco AI Assistant for Webex Calling, note beneath Enable AI generated summaries for call recordings. Checked 2026-09-30. [^32]: At user, workspace or virtual line level, Control Hub's Call recording settings carry a Generate Transcript toggle, and these individual settings override the organization-level settings and do not automatically return to the organization default. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), Enable transcripts at user, workspace, or virtual line level, intro and step 4. Checked 2026-09-30. [^33]: The same Calling AI features list carries a separate toggle named Enable post call summaries and transcripts, described as letting AI Assistant summarize the entire call from the user's call history. Source: [Cisco AI Assistant and AI features in Control Hub](https://help.webex.com/article/9dofjcb/Administer-Cisco-AI-Assistant-in-Control-Hub), Manage Cisco AI Assistant for Webex Calling, step 3 feature list. Checked 2026-09-30. [^34]: Call recording summaries in Webex App were documented before AI Assistant in Webex Calling was introduced, which is consistent with their being separate features (inferred). Source: [What's new in Webex Calling](https://help.webex.com/en-us/article/rdmb0/What's-new-in-Webex-Calling), March 2026, entry dated March 17, 2026, compared with the printed date of the Webex App summaries article. Checked 2026-09-30. [^35]: After a phone call is recorded, the call recording is available in both Webex App and User Hub, and can be played from either. Source: [Play a Webex call recording with a transcript and AI-generated summary](https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary), Play a Webex call recording, opening sentences. Checked 2026-09-30. [^36]: Webex recordings are configured with a retention period of one year and storage of 100GB per organization. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), recording storage and retention statement (section heading not captured). Checked 2026-09-30. [^37]: Webex App shows call recordings in a Recordings tab under Calling, and the article ties the feature to the Webex call recording provider. Source: [Webex App | Access call recordings](https://help.webex.com/en-us/article/5vjicf/Webex-App-Access-call-recordings), intro paragraph; Desktop tab steps 1-2. Checked 2026-09-30. [^38]: The short notes component returned by the API corresponds to the overview summary shown in Webex App, and suggested notes and action items correspond to the full summary (inferred). Source: [Getting Started with the Converged Recordings APIs for Webex Calling](https://developer.webex.com/blog/getting-started-with-the-converged-recordings-apis-for-webex-calling), Get Recording Details paragraph. Checked 2026-09-30. [^39]: The Webex App article does not state what a call recording summary is generated from; it names neither the transcript nor the audio as the input (inferred). Source: [Webex App | AI-generated summaries for call recordings](https://help.webex.com/en-us/article/9leme/Webex-App-AI-generated-summaries-for-call-recordings), whole article body. Checked 2026-09-30. [^40]: When enabled by the administrator, AI can generate a call recording summary that lists the action items and also provides the full transcript from the call. Source: [Webex App | AI-generated summaries for call recordings](https://help.webex.com/en-us/article/9leme/Webex-App-AI-generated-summaries-for-call-recordings), intro paragraph. Checked 2026-09-30. [^41]: A call recording summary requires the Enable AI generated summaries for call recordings setting to be on in addition to Webex call recording being enabled (inferred). Source: [Cisco AI Assistant and AI features in Control Hub](https://help.webex.com/article/9dofjcb/Administer-Cisco-AI-Assistant-in-Control-Hub), Manage Cisco AI Assistant for Webex Calling, step 3 feature list. Checked 2026-09-30. [^42]: The recording management article states that transcripts are available only when the call is in English. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), Generate a transcript for calls recorded by Webex call provider, Before you begin. Checked 2026-09-30. [^43]: Transcripts are available only for calls recorded by the Webex call recording provider. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), Generate a transcript for calls recorded by Webex call provider, Before you begin. Checked 2026-09-30. [^44]: The call recording summary (reached from Calling > Recordings) and the AI Assistant post-call summary (reached from call history) are separately administered artefacts, since Control Hub gives each its own toggle (inferred). Source: [Cisco AI Assistant and AI features in Control Hub](https://help.webex.com/article/9dofjcb/Administer-Cisco-AI-Assistant-in-Control-Hub), Manage Cisco AI Assistant for Webex Calling, step 3 feature list. Checked 2026-09-30. [^45]: To play a call recording in User Hub the user signs in to User Hub, goes to Recordings and clicks Calling, clicks a recording, and clicks Play when the recording player appears. Source: [Play a Webex call recording with a transcript and AI-generated summary](https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary), Play a Webex call recording, steps 1-4. Checked 2026-09-30. [^46]: The User Hub player article says users can access and play back call recordings from User Hub and automatically get a transcript and a summary with notes and action items. Source: [Play a Webex call recording with a transcript and AI-generated summary](https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary), intro paragraph. Checked 2026-09-30. [^47]: In the User Hub recording player the summary comprises Notes and Action items, and the user can edit both. Source: [Play a Webex call recording with a transcript and AI-generated summary](https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary), View and edit an AI-generated summary in a call recording. Checked 2026-09-30. [^48]: In the User Hub recording player the user can edit transcript text by hovering over it, clicking the edit control, editing and clicking Save. Source: [Play a Webex call recording with a transcript and AI-generated summary](https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary), View and edit a transcript in a call recording. Checked 2026-09-30. [^49]: The User Hub player article directs readers who want to view the transcript and AI-generated summary from Webex App to the articles titled Webex App | Access call recordings and Webex App | AI-generated summaries for call recordings. Source: [Play a Webex call recording with a transcript and AI-generated summary](https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary), Play a Webex call recording, cross-reference sentence. Checked 2026-09-30. [^50]: To let a user, workspace or virtual line view, download and delete the transcript, the administrator enables View and play call recordings, transcripts and then selects Download recordings and transcripts and Delete recordings and transcripts. Source: [Manage call recording for Webex Calling](https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling), Enable transcripts at user, workspace, or virtual line level, step 5. Checked 2026-09-30. [^51]: Action items in an AI-generated call summary carry a timestamp that navigates to the part of the recording they came from. Source: [Webex App | AI-generated summaries for call recordings](https://help.webex.com/en-us/article/9leme/Webex-App-AI-generated-summaries-for-call-recordings), Desktop procedure, step 2. Checked 2026-09-05. [^52]: Call recording summaries and transcripts are currently only available in English. Source: [Webex App | AI-generated summaries for call recordings](https://help.webex.com/en-us/article/9leme/Webex-App-AI-generated-summaries-for-call-recordings), Introductory paragraph. Checked 2026-09-05. [^53]: The article conditions the AI summary on the organisation administrator having enabled Webex call recording, and names no separate summary setting. Source: [Webex App | AI-generated summaries for call recordings](https://help.webex.com/en-us/article/9leme/Webex-App-AI-generated-summaries-for-call-recordings), Introductory paragraph and the enablement statement. Checked 2026-09-05. [^54]: On mobile a user sees the brief overview summary and can open the player to view the transcript; the article describes no full summary with notes and action items on mobile. Source: [Webex App | AI-generated summaries for call recordings](https://help.webex.com/en-us/article/9leme/Webex-App-AI-generated-summaries-for-call-recordings), Mobile procedure, steps 2 and 3. Checked 2026-09-05. [^55]: The Webex App article on AI-generated summaries for call recordings never states what the summary is generated from. Source: [Webex App | AI-generated summaries for call recordings](https://help.webex.com/en-us/article/9leme/Webex-App-AI-generated-summaries-for-call-recordings), Whole article; searched for generated from, generated by, based on, derived from, using the transcript and using the recording. Checked 2026-09-05. [^56]: The Webex App article and the User Hub player article describe one artefact reached from 2 clients rather than 2 artefacts (inferred). Source: [Webex App | AI-generated summaries for call recordings](https://help.webex.com/en-us/article/9leme/Webex-App-AI-generated-summaries-for-call-recordings), Both articles, compared; each describes the recording as available in Webex App and User Hub. Checked 2026-09-05. [^57]: Clicking a recording shows a brief AI-generated overview summary of the content, and opening the recording player shows the full summary with notes and action items. Source: [Webex App | AI-generated summaries for call recordings](https://help.webex.com/en-us/article/9leme/Webex-App-AI-generated-summaries-for-call-recordings), Desktop procedure, step 2. Checked 2026-09-05.