# Unity Connection user and mailbox exports and reports Canonical: https://warmtransfer.net/knowledge/unity-connection-user-exports Last verified: 2026-09-22 Cisco Unity Connection provides reporting, bulk export, and administrative API interfaces to extract user account, mailbox, and activity data[^35][^3][^20]. WarmTransfer's reading of the sources is that while per-user quota values lack built-in file exports in BAT or Serviceability reports, they can be read through CUPI mailboxattributes, CUMI, and User Data Dump[^34]. ## Serviceability reports Unity Connection Serviceability reports can be generated as a web page, a CSV file, or a PDF file[^35]. When generating a report, administrators can specify the objects to include (such as user accounts or call handlers), the date and time range, and the sort order[^36]. Report output is limited by default to 25,000 records, with a maximum allowed setting of 30,000 records[^27]. However, the User Message Activity report maximum records setting is restricted to 15,000 records[^28]. WarmTransfer's reading of the sources is that the per-user report set and record limits appear unchanged between release 12.x (2017) and release 15 (2023)[^38]. Data collection runs every 30 minutes (1,800,000 milliseconds) by default, and data is retained in the reports database for 180 days by default[^7][^37]. If reports show no data, Cisco states to verify in Serviceability under Tools > Service Management that the Connection Reports Data Harvester service is Activated and Started[^23]. If the Data Collection Cycle value under System Settings > Advanced > Reports is configured too high, recent activity might not appear in reports immediately[^8]. The standard Serviceability reports include the following objects and fields[^36]: * **Users report:** Lists last name, first name, alias, associated Unity Connection or Business Edition server, billing ID, class of service, extension, locked account state, and whether personal call transfer rules are enabled[^54]. The documented field list contains no last sign-in time, mailbox size, message count, or MWI state[^55]. * **User Phone Login and MWI report:** Outputs name, extension, class of service, activity date, time, and source, completed action (such as Login, MWI On or Off, or Phone Dialout), dial-out number and result, and new-message count at login[^31]. * **User Message Activity report:** Contains name, extension, class of service, date and time of each message, message type and action, and sender details[^29]. * **Mailbox Store report:** Scoped per mailbox store rather than per user, providing mail database name, display name, server, access status, mailbox store size, last error, status, and whether the database can be deleted[^26]. * **Unused Voicemail Accounts report:** Lists only user alias, display name, and account creation date and time in GMT[^53]. The Serviceability guide does not define what makes an account unused[^53]. WarmTransfer's reading of the sources is that this report cannot identify dormant mailboxes on its own because it lacks activity, size, or message data[^52]. * **User Lockout report:** Records user alias, failed logon attempts, credential type (where 4 indicates an attempt from the Unity Connection conversation), and lock date and time in GMT[^25]. * **Phone Interface Failed Logon report:** Shows user name, alias, caller ID, extension, date and time of failed logons, and whether maximum failed sign-ins were reached[^22]. ## Bulk Administration Tool exports The Bulk Administration Tool (BAT) exports users, users with mailbox, system contacts, distribution lists, distribution list members, and unified messaging accounts to CSV format[^3]. Export files can use UTF-8 or UTF-16 encoding, with the first row reserved for column headings naming the data type[^2]. In BAT files, Alias is the unique text name for the user account and supports up to 64 characters[^1]. The user Extension must be unique among users in the partition, rather than system-wide[^4]. MWI CSV fields consist of `MWIExtension` (the default MWI extension to light) and `MWIMediaSwitchDisplayName` (the phone system controlling the MWI); these fields define MWI configuration rather than active lamp states[^5]. ## REST APIs: CUPI and CUMI WarmTransfer's reading of the sources is that the Cisco Unity Connection Provisioning Interface (CUPI) and Cisco Unity Connection Messaging Interface (CUMI) expose mailbox attributes and quotas that lack built-in file exports in BAT or Serviceability reports[^34]. CUPI manages users via `GET /vmrest/users` and `GET /vmrest/users/`[^20]. Creating a user with a mailbox requires `Alias` and `DtmfAccessId`[^20]. Filtered searches are supported, such as `GET /vmrest/users?query=(alias startswith ab)`[^17]. Beginning in Unity Connection 12.5 SU3, accounts lacking a voice mailbox are managed using `/vmrest/adminusers` instead of `/vmrest/users`[^12]. Mailbox sizes and quotas can be retrieved via `GET /vmrest/users//mailboxattributes`, which returns `ByteSize` (total size of voice messages), `NumMessages`, `Mounted`, `SendQuota`, `ReceiveQuota`, and `WarningQuota`[^14]. `NumMessages` represents a combined count of new, read, and deleted messages rather than an unread count[^16]. For MWI management, `GET /vmrest/users//mwis` lists configured indicators; `MwiOn` reflects whether the indicator is on from Unity Connection's perspective rather than confirmed phone lamp hardware state[^15]. A user's MWI can be resynchronized with `POST /vmrest/users/?method=resetmwi`[^19]. CUMI provides mailbox status via `GET /vmrest/mailbox`, returning `CurrentSizeInBytes`, `WarningQuota`, `SendQuota`, `ReceiveQuota`, quota status flags (`IsWarningQuotaExceeded`, `IsSendQuotaExceeded`, `IsReceiveQuotaExceeded`), and mount states[^11]. Message counts by folder are available via `GET /vmrest/mailbox/folders` for Inbox, Sent Items, and Deleted Items, each including a `MessageCount` property[^10]. Default system-wide mailbox quotas are 12 MB for warning, 13 MB for send prevention, and 14 MB for send/receive prevention[^32]. These limits can be overridden for individual mailboxes and user templates[^33]. WarmTransfer's reading of the sources is that while per-user quota overrides cannot be exported via BAT or Serviceability reports, they can be retrieved via CUPI, CUMI, and User Data Dump[^34]. ## User Data Dump User Data Dump (UDD) is a Windows-based utility that queries Unity Connection over an ODBC proxy on port 20532[^41]. The tool requires the IBM Informix client SDK and exports CSV files with a header row[^41]. The latest build is 8.0.56, dated 2017[^51]. Its documentation lists Connection 7.x through 15 as supported, but Cisco TAC does not support using the tool on unsupported Connection releases[^51]. UDD can export per user the following data categories[^46]: * **Mailbox metrics and quotas:** Mailbox size in bytes, mailbox store name, quota values (Mailbox Send Quota, Mailbox Send/Receive Quota, and Mailbox Warning Quota in bytes), and message counts categorized by deleted, read, unread, read-secure, and unread-secure[^46][^49]. * **Activity and login timestamps:** Time of Last Call, which reflects the date and time a user called in to check messages converted to the local time of the machine running UDD[^44]. It also outputs 1 or 0 flags for user activity within 60, 90, and 180 days, and total successful phone logins in the last 7 days[^40]. User Data Dump's new-voice-message counts cover only voice messages left through the phone interface, excluding receipts, faxes, and desktop-generated messages[^48]. * **MWI and greetings:** Primary MWI Status (1 for on, 0 for off as recorded by Connection), MWI phone system, and MWI dial strings[^47]. Greeting configuration exports include enable states for closed, alternate, busy, and internal greetings, as well as greeting sources (blank, system, or user-recorded), though audio files are not exported[^43]. * **Enrollment and creation:** Date of user creation and `Set for First Time Enrollment` (1 if flagged, 0 if completed)[^42]. Certain values in UDD originate from the reports database and can lag by up to 30 minutes due to the data collection cycle[^50]. Furthermore, UDD extracts only users homed on the locally connected server and does not include users replicated across a digital network[^45]. In the UDD help documentation, the definition for the field "Mailbox unread messages older than 60 days" erroneously states "arrived 30 or more days ago", matching the 30-day field text[^39]. ## Data correlation and keys WarmTransfer's reading of the sources is that Alias serves as the primary natural join key across Serviceability Users reports, BAT CSV exports, User Data Dump, and CUPI, while ObjectId links CUPI and CUMI but does not appear in documented report fields[^24]. WarmTransfer's reading of the sources is that Extension is not a reliable global join key on systems with multiple user partitions because duplicate extensions can exist across partitions[^21][^4]. WarmTransfer's reading of the sources is that no single unified last-login field exists across all access channels; administrators must rely on individual records such as dated Login rows in the User Phone Login and MWI report (within data retention limits) or UDD's phone-based Time of Last Call[^30]. ## See also See also [Cisco Unity Connection voicemail and migration](https://warmtransfer.net/knowledge/cucm-unity-connection). See also [Unified CM Bulk Administration Tool export formats](https://warmtransfer.net/knowledge/cucm-bulk-administration-tool). ## Applicability Applies to: Cisco Unity Connection and Cisco Unity Connection User Data Dump. Deployments: on-premises. Sources checked 2026-09-22. From Unity Connection 12.5 SU3, accounts without a voice mailbox are managed through a separate `/vmrest/adminusers` resource rather than `/vmrest/users`[^12]. User Data Dump build 8.0.56 lists Connection 7.x through 15 as supported, but Cisco TAC does not support use of the tools on unsupported Connection versions[^51]. ## What remains uncertain Whether Web Inbox, Jabber, IMAP, or ViewMail access updates any last-access field is not covered by the sources below. The full CUPI user object field list and whether any last-login or last-access field exists are not covered by the sources below. Whether User Data Dump 8.0.56 still connects to current Unity Connection release 15 SUs over the Informix ODBC proxy is not covered by the sources below. Cisco does not define what makes an account unused in the Unused Voicemail Accounts report documentation[^53]. User-scoped CUPI greetings URIs and greeting audio retrieval via greetingstreamfiles are not covered by the sources below. Whether userobjectid works on `GET /vmrest/mailbox` for administrative bulk mailbox size reads is not covered by the sources below. CUPI paging parameters and row limits for bulk user and mailboxattributes reads are not covered by the sources below. How report retention interacts with login history depth for dormancy windows exceeding 180 days is not covered by the sources below. ## Sources [^1]: In BAT CSV files Alias is the unique text name for the user account, up to 64 characters. Source: [System Administration Guide for Cisco Unity Connection Release 15 - Bulk Administration Tool](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/administration/guide/b_15cucsag/b_15cucsag_appendix_010101.html), Required and Optional CSV Fields, Alias. Checked 2026-09-22. [^2]: BAT CSV files may use UTF-8 or UTF-16 encoding, and their first row holds column headings naming the data type in each column. Source: [System Administration Guide for Cisco Unity Connection Release 15 - Tools](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/administration/guide/b_15cucsag/b_15cucsag_chapter_010011.html), Tools, Bulk Administration Tool, CSV files. Checked 2026-09-22. [^3]: The Bulk Administration Tool can export users, users with mailbox, system contacts, distribution lists, distribution list members and unified messaging accounts from Unity Connection to a CSV file. Source: [System Administration Guide for Cisco Unity Connection Release 15 - Tools](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/administration/guide/b_15cucsag/b_15cucsag_chapter_010011.html), Tools, Bulk Administration Tool. Checked 2026-09-22. [^4]: In BAT CSV files the user Extension must be unique among users in the partition, not system-wide. Source: [System Administration Guide for Cisco Unity Connection Release 15 - Bulk Administration Tool](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/administration/guide/b_15cucsag/b_15cucsag_appendix_010101.html), Required and Optional CSV Fields, Extension (Users With Mailbox). Checked 2026-09-22. [^5]: BAT user CSV fields for MWI are MWIExtension (the default MWI extension to light) and MWIMediaSwitchDisplayName (the phone system that turns MWIs on and off); they describe MWI configuration, not current lamp state. Source: [System Administration Guide for Cisco Unity Connection Release 15 - Bulk Administration Tool](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/administration/guide/b_15cucsag/b_15cucsag_appendix_010101.html), Required and Optional CSV Fields, MWIExtension and MWIMediaSwitchDisplayName. Checked 2026-09-22. [^6]: The BAT user CSV field tables document no field for mailbox quota, mailbox size, message counts, last sign-in or greetings. Source: [System Administration Guide for Cisco Unity Connection Release 15 - Bulk Administration Tool](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/administration/guide/b_15cucsag/b_15cucsag_appendix_010101.html), Required and Optional CSV Fields (whole table). Checked 2026-09-22. [^7]: Unity Connection gathers report data every 30 minutes (1,800,000 milliseconds) by default. Source: [Administration Guide for Cisco Unity Connection Serviceability Release 15 - Using Reports](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/serv_administration/guide/b_15cucservag/b_15cucservag_chapter_0101.html), Setting Report Configuration Parameters, Data Collection Cycle. Checked 2026-09-22. [^8]: If the Data Collection Cycle value (System Settings > Advanced > Reports) is set too high, recent activity may not yet appear in reports. Source: [Troubleshooting Guide for Cisco Unity Connection Release 15 - Troubleshooting Reports](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/troubleshooting/guide/b_15cuctsg/b_15cuctsg_chapter_011000.html), Troubleshooting Reports, data collection cycle. Checked 2026-09-22. [^9]: CUMI operations normally act on the mailbox of the authenticated user; an administrator with sufficient rights can act on another user's mailbox by adding a userobjectid parameter. Source: [Cisco Unity Connection Messaging Interface (CUMI) API -- Using the CUMI API](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/REST-API/CUMI_API/b_CUMI-API/b_CUMI-API_chapter_01.html), Using the CUMI API, folder operations and userobjectid example. Checked 2026-09-22. [^10]: CUMI GET /vmrest/mailbox/folders covers the Inbox, Sent Items and Deleted Items folders, each with a MessageCount property. Source: [Cisco Unity Connection Messaging Interface (CUMI) API -- Using the CUMI API](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/REST-API/CUMI_API/b_CUMI-API/b_CUMI-API_chapter_01.html), Using the CUMI API, Folders. Checked 2026-09-22. [^11]: CUMI GET /vmrest/mailbox returns CurrentSizeInBytes, WarningQuota, SendQuota, ReceiveQuota, the IsWarningQuotaExceeded, IsSendQuotaExceeded and IsReceiveQuotaExceeded flags, and store and mailbox mount state. Source: [Cisco Unity Connection Messaging Interface (CUMI) API -- Using the CUMI API](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/REST-API/CUMI_API/b_CUMI-API/b_CUMI-API_chapter_01.html), Using the CUMI API, Mailbox resource. Checked 2026-09-22. [^12]: From Unity Connection 12.5 SU3, accounts without a voice mailbox are managed through a separate /vmrest/adminusers resource rather than /vmrest/users. Source: [Cisco Unity Connection Provisioning Interface (CUPI) API -- User Management API](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/REST-API/CUPI_API/b_CUPI-API/m_cupi-api-user-api.html), User Management API, Admin User API (without mailbox). Checked 2026-09-22. [^13]: In the CUPI greetings resource, PlayWhat gives a greeting's source (0 system, 1 recording), and a greeting counts as enabled while TimeExpires is null or in the future. Source: [Cisco Unity Connection Provisioning Interface (CUPI) API -- User Greetings](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/REST-API/CUPI_API/b_CUPI-API/m-cupi_api_user-greetings.html), Greetings, PlayWhat and TimeExpires fields. Checked 2026-09-22. [^14]: CUPI GET /vmrest/users//mailboxattributes returns per-user ByteSize (total size of voice messages), NumMessages, Mounted, SendQuota, ReceiveQuota and WarningQuota among other attributes. Source: [Cisco Unity Connection Provisioning Interface (CUPI) API -- User Mailbox API](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/REST-API/CUPI_API/b_CUPI-API/m_cuc_api_user-mailbox-api.html), User Mailbox API, field table. Checked 2026-09-22. [^15]: CUPI GET /vmrest/users//mwis lists a user's MWIs; MwiOn records whether the MWI is on from Unity Connection's perspective, not a confirmed phone lamp state. Source: [Cisco Unity Connection Provisioning Interface (CUPI) API -- User Message Waiting Indicators](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/REST-API/CUPI_API/b_CUPI-API/b_CUPI-API_chapter_010100.html), User Message Waiting Indicators, MwiOn field. Checked 2026-09-22. [^16]: CUPI NumMessages is a single count of new, read and deleted messages, not a separate unread count. Source: [Cisco Unity Connection Provisioning Interface (CUPI) API -- User Mailbox API](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/REST-API/CUPI_API/b_CUPI-API/m_cuc_api_user-mailbox-api.html), User Mailbox API, NumMessages row. Checked 2026-09-22. [^17]: CUPI supports filtered searches such as GET /vmrest/users?query=(alias startswith ab). Source: [Cisco Unity Connection Provisioning Interface (CUPI) API -- Examples of Basic Operations](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/REST-API/CUPI_API/b_CUPI-API/m_examples-of-basic-operations.html), Examples of Basic Operations, Searching. Checked 2026-09-22. [^18]: In CUPI mailbox attributes a quota value of -2 means the system default applies and -1 means unlimited. Source: [Cisco Unity Connection Provisioning Interface (CUPI) API -- User Mailbox API](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/REST-API/CUPI_API/b_CUPI-API/m_cuc_api_user-mailbox-api.html), User Mailbox API, SendQuota / ReceiveQuota / WarningQuota rows. Checked 2026-09-22. [^19]: CUPI can resynchronise a user's MWI with POST /vmrest/users/?method=resetmwi. Source: [Cisco Unity Connection Provisioning Interface (CUPI) API -- Examples of Basic Operations](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/REST-API/CUPI_API/b_CUPI-API/m_examples-of-basic-operations.html), Examples of Basic Operations, MWI reset. Checked 2026-09-22. [^20]: CUPI lists users with GET /vmrest/users and reads one with GET /vmrest/users/; Alias and DtmfAccessId are mandatory to create a user with a mailbox. Source: [Cisco Unity Connection Provisioning Interface (CUPI) API -- User Management API](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/REST-API/CUPI_API/b_CUPI-API/m_cupi-api-user-api.html), User Management API, User API (with mailbox). Checked 2026-09-22. [^21]: Because extensions only have to be unique within a partition, extension alone is not a safe join key on a system with more than one user partition (inferred). Source: [System Administration Guide for Cisco Unity Connection Release 15 - Bulk Administration Tool](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/administration/guide/b_15cucsag/b_15cucsag_appendix_010101.html), Required and Optional CSV Fields, Extension. Checked 2026-09-22. [^22]: The Phone Interface Failed Logon report gives user name, alias, caller ID, extension, the date and time of each failed logon, and whether the maximum failed sign-ins was reached. Source: [Administration Guide for Cisco Unity Connection Serviceability Release 15 - Using Reports](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/serv_administration/guide/b_15cucservag/b_15cucservag_chapter_0101.html), Understanding Reports, Phone Interface Failed Logon report. Checked 2026-09-22. [^23]: When reports show no data, Cisco says to confirm in Serviceability > Tools > Service Management that the Connection Reports Data Harvester service is Activated and Started. Source: [Troubleshooting Guide for Cisco Unity Connection Release 15 - Troubleshooting Reports](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/troubleshooting/guide/b_15cuctsg/b_15cuctsg_chapter_011000.html), Troubleshooting Reports, Connection Reports Data Harvester service. Checked 2026-09-22. [^24]: Alias is the only user identifier present in the Serviceability Users report, BAT CSV, User Data Dump and CUPI, so it is the natural join key across them; ObjectId joins CUPI and CUMI but does not appear in the documented report fields (inferred). Source: [System Administration Guide for Cisco Unity Connection Release 15 - Bulk Administration Tool](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/administration/guide/b_15cucsag/b_15cucsag_appendix_010101.html), Required and Optional CSV Fields, Alias; compared with the Users report and UDD field lists. Checked 2026-09-22. [^25]: The User Lockout report gives user alias, failed logon attempts, credential type (4 indicates a logon attempt from the Unity Connection conversation) and the lock date and time in GMT. Source: [Administration Guide for Cisco Unity Connection Serviceability Release 15 - Using Reports](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/serv_administration/guide/b_15cucservag/b_15cucservag_chapter_0101.html), Understanding Reports, User Lockout report. Checked 2026-09-22. [^26]: The Mailbox Store report is per mailbox store rather than per user: it gives the mail database name and display name, server, whether access is enabled, mailbox store size, last error and status, and whether the database can be deleted. Source: [Administration Guide for Cisco Unity Connection Serviceability Release 15 - Using Reports](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/serv_administration/guide/b_15cucservag/b_15cucservag_chapter_0101.html), Understanding Reports, Mailbox Store report. Checked 2026-09-22. [^27]: Report output is limited by default to 25,000 records, and the maximum allowed value for the setting is 30,000 records. Source: [Administration Guide for Cisco Unity Connection Serviceability Release 15 - Using Reports](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/serv_administration/guide/b_15cucservag/b_15cucservag_chapter_0101.html), Setting Report Configuration Parameters, Maximum Records in Report Output. Checked 2026-09-22. [^28]: The maximum records setting for the User Message Activity report is restricted to 15,000 records instead of the general report limit. Source: [Administration Guide for Cisco Unity Connection Serviceability Release 15 - Using Reports](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/serv_administration/guide/b_15cucservag/b_15cucservag_chapter_0101.html), Setting Report Configuration Parameters, Maximum Records in Report Output. Checked 2026-09-22. [^29]: The User Message Activity report gives name, extension and class of service, the date and time of each message, the message type and action, and information on the sender. Source: [Administration Guide for Cisco Unity Connection Serviceability Release 15 - Using Reports](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/serv_administration/guide/b_15cucservag/b_15cucservag_chapter_0101.html), Understanding Reports, User Message Activity report. Checked 2026-09-22. [^30]: No source in this packet documents a per-user last sign-in timestamp that covers every access channel; the closest are dated Login rows in the User Phone Login and MWI report (within report retention) and User Data Dump's phone-based Time of Last Call (inferred). Source: [Administration Guide for Cisco Unity Connection Serviceability Release 15 - Using Reports](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/serv_administration/guide/b_15cucservag/b_15cucservag_chapter_0101.html), Understanding Reports, User Phone Login and MWI report; compared with UDD Field Definitions. Checked 2026-09-22. [^31]: The User Phone Login and MWI report gives name, extension and class of service, the date and time and source of each activity, the action completed (for example Login, MWI On or Off, Phone Dialout), dial-out number and result, and the user's new-message count at login. Source: [Administration Guide for Cisco Unity Connection Serviceability Release 15 - Using Reports](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/serv_administration/guide/b_15cucservag/b_15cucservag_chapter_0101.html), Understanding Reports, User Phone Login and MWI report. Checked 2026-09-22. [^32]: By default the system-wide mailbox quotas are 12 MB warning, 13 MB send (user can no longer send voice messages) and 14 MB send/receive (user can no longer send or receive voice messages). Source: [System Administration Guide for Cisco Unity Connection Release 15 - Message Storage](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/administration/guide/b_15cucsag/b_15cucsag_chapter_01000.html), Message Storage, Mailbox Size Quotas, default quota table. Checked 2026-09-22. [^33]: System-wide mailbox quotas can be overridden for individual mailboxes and for user templates. Source: [System Administration Guide for Cisco Unity Connection Release 15 - Message Storage](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/administration/guide/b_15cucsag/b_15cucsag_chapter_01000.html), Message Storage, Mailbox Size Quotas. Checked 2026-09-22. [^34]: Per-user quota values have no BAT or Serviceability report export, but they can be read through CUPI mailboxattributes, CUMI and User Data Dump, so 'no export' holds only for the built-in file exports (inferred). Source: [Cisco Unity Connection Provisioning Interface (CUPI) API -- User Mailbox API](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/REST-API/CUPI_API/b_CUPI-API/m_cuc_api_user-mailbox-api.html), User Mailbox API, quota fields; compared with BAT appendix and Serviceability report lists. Checked 2026-09-22. [^35]: Unity Connection Serviceability reports can be generated as a web page, a comma-delimited (CSV) file, or a PDF file. Source: [Administration Guide for Cisco Unity Connection Serviceability Release 15 - Using Reports](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/serv_administration/guide/b_15cucservag/b_15cucservag_chapter_0101.html), Generating and Viewing Reports. Checked 2026-09-22. [^36]: When generating a report the administrator can specify the objects to include (for example user accounts or call handlers), the date and time range, and the sort order. Source: [Administration Guide for Cisco Unity Connection Serviceability Release 15 - Using Reports](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/serv_administration/guide/b_15cucservag/b_15cucservag_chapter_0101.html), Generating and Viewing Reports. Checked 2026-09-22. [^37]: The reports database keeps data for 180 days by default. Source: [Administration Guide for Cisco Unity Connection Serviceability Release 15 - Using Reports](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/serv_administration/guide/b_15cucservag/b_15cucservag_chapter_0101.html), Setting Report Configuration Parameters, Days to Keep Data in Reports Database. Checked 2026-09-22. [^38]: The per-user report set and its record limits appear unchanged between the release 12.x (2017) and release 15 (2023) Serviceability guides, so a report parser built for one is likely to fit the other (inferred). Source: [Administration Guide for Cisco Unity Connection Serviceability Release 12.x - Using Reports](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/12x/serv_administration/b_12xcucservag/b_12xcucservag_chapter_0101.html), Understanding Reports; Setting Report Configuration Parameters. Checked 2026-09-22. [^39]: In the User Data Dump help, the definition text for 'Mailbox unread messages older than 60 days' says 'arrived 30 or more days ago', the same wording as the 30-day field. Source: [Cisco User Data Dump (help)](http://www.ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm), Field Definitions, Mailbox unread messages older than 60 days. Checked 2026-09-22. [^40]: User Data Dump exports a 1 or 0 flag for user-generated mailbox activity in the last 60, 90 and 180 days, and a count of successful phone logins in the last 7 days. Source: [Cisco User Data Dump (help)](http://www.ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm), Field Definitions, User generated mailbox activity detected; Total phone logins for the last 7 days. Checked 2026-09-22. [^41]: User Data Dump is a Windows tool that reads Unity Connection remotely over an ODBC proxy on port 20532, needs the IBM Informix client SDK, and writes CSV with a header row. Source: [Cisco User Data Dump (help)](http://www.ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm), Requirements/Special Notes; Connecting to Unity Connection 7.x or Later. Checked 2026-09-22. [^42]: User Data Dump exports Set for First Time Enrollment as 1 if the user is still flagged for first-time enrollment and 0 if not, and also exports Date of user creation. Source: [Cisco User Data Dump (help)](http://www.ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm), Field Definitions, Set for First Time Enrollment; Date of user creation. Checked 2026-09-22. [^43]: User Data Dump exports greeting settings: whether the closed, alternate, busy and internal greetings are enabled, and whether each greeting's source is blank, system or user-recorded; it does not export the audio. Source: [Cisco User Data Dump (help)](http://www.ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm), Field Definitions, Greetings Enabled; Greetings Source. Checked 2026-09-22. [^44]: User Data Dump's Time of Last Call is the date and time the user last called in to check messages, converted to the local time of the machine running the tool. Source: [Cisco User Data Dump (help)](http://www.ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm), Field Definitions, Time of Last Call. Checked 2026-09-22. [^45]: User Data Dump outputs only users homed on the Connection server it is attached to, not users replicated from other servers in a digital network. Source: [Cisco User Data Dump (help)](http://www.ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm), Requirements/Special Notes. Checked 2026-09-22. [^46]: User Data Dump can export per user the mailbox size in bytes, mailbox store name, and deleted, read, unread, read-secure and unread-secure message counts. Source: [Cisco User Data Dump (help)](http://www.ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm), Field Definitions, Mailbox fields. Checked 2026-09-22. [^47]: User Data Dump exports Primary MWI Status as 1 (on) or 0 (off), as Unity Connection knows it, together with the MWI phone system and MWI strings. Source: [Cisco User Data Dump (help)](http://www.ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm), Field Definitions, Primary MWI Status. Checked 2026-09-22. [^48]: User Data Dump's new-voice-message counts cover only voice messages left through the phone interface, excluding receipts, faxes and desktop-generated messages. Source: [Cisco User Data Dump (help)](http://www.ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm), Field Definitions, Count of new voice messages in the last 24 hours / 7 days. Checked 2026-09-22. [^49]: User Data Dump can export per-user Mailbox Send Quota, Mailbox Send/Receive Quota and Mailbox Warning Quota in bytes. Source: [Cisco User Data Dump (help)](http://www.ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm), Field Definitions, Mailbox Send Quota / Send/Receive Quota / Warning Quota. Checked 2026-09-22. [^50]: User Data Dump takes some values from the reports database, so they can lag by up to 30 minutes because Connection collects report data twice an hour. Source: [Cisco User Data Dump (help)](http://www.ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm), Field Definitions (report database note). Checked 2026-09-22. [^51]: The latest User Data Dump build is 8.0.56, dated 2017; its page lists Connection 7.x through 15 as supported, but Cisco TAC does not support use of the tools on unsupported Connection versions. Source: [User Data Dump](http://www.ciscounitytools.com/Applications/CxN/UserDataDump/UserDataDump.html), page body, version and supported versions. Checked 2026-09-22. [^52]: The Unused Voicemail Accounts report cannot on its own identify dormant mailboxes, because its documented output has no activity, size or message data (inferred). Source: [Administration Guide for Cisco Unity Connection Serviceability Release 15 - Using Reports](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/serv_administration/guide/b_15cucservag/b_15cucservag_chapter_0101.html), Understanding Reports, Unused Voicemail Accounts report. Checked 2026-09-22. [^53]: The Unused Voicemail Accounts report outputs only the user alias, display name and the date and time (GMT) the account was created; the Serviceability guide does not define what makes an account unused. Source: [Administration Guide for Cisco Unity Connection Serviceability Release 15 - Using Reports](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/serv_administration/guide/b_15cucservag/b_15cucservag_chapter_0101.html), Understanding Reports, Unused Voicemail Accounts report. Checked 2026-09-22. [^54]: The Serviceability Users report lists last name, first name and alias; the Unity Connection or Business Edition server the user is associated with; billing ID, class of service and extension; whether the account is locked; and whether personal call transfer rules are enabled. Source: [Administration Guide for Cisco Unity Connection Serviceability Release 15 - Using Reports](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/serv_administration/guide/b_15cucservag/b_15cucservag_chapter_0101.html), Understanding Reports, Users report. Checked 2026-09-22. [^55]: The documented Users report field list contains no last sign-in time, mailbox size, message count or MWI state. Source: [Administration Guide for Cisco Unity Connection Serviceability Release 15 - Using Reports](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/serv_administration/guide/b_15cucservag/b_15cucservag_chapter_0101.html), Understanding Reports, Users report. Checked 2026-09-22.