# RingCentral call queues and IVR

Canonical: https://warmtransfer.net/knowledge/ringcentral-call-queues

Last verified: 2026-09-25

RingEX and RingCX provide routing mechanisms to direct incoming telephone traffic through automated menus and structured call queues[^8][^38]. Unlike a basic ring group, a RingEX call queue holds callers in sequence when all assigned queue members are unavailable[^31].

## RingEX call queues

The RingEX call queue support documentation defines 3 call distribution methods: Longest Idle, Simultaneous, and Fixed Order[^50]. In contrast, the RingCentral developer guide labels queue distribution types as Rotating, Simultaneous, and Sequential, defining Sequential as ringing available members one at a time in a configured order[^12]. At the API layer, the `queue.transferMode` field accepts `Rotating`, `FixedOrder`, and `Simultaneous`[^49].

Member capacity and routing behavior depend on the selected distribution mode:[^50][^20][^48][^15]

| Distribution mode | Maximum members | Routing behavior |
| --- | --- | --- |
| Longest Idle | 100[^20] | Listed as a ring type in the admin UI[^50]. |
| Simultaneous | 10[^48] | Ignores `queue.agentTimeout`[^2]. |
| Fixed Order | 100[^15] | Rings members sequentially; unanswered calls pass to the next member on the list[^15]. |

In a Simultaneous queue, any member who rejects an incoming queue call is marked unavailable for 5 seconds[^47]. RingCentral states that administrators must contact support to increase member limits past the standard thresholds[^25]. RingCentral documents a known issue, tracked as RC-58808, where a queue cannot be configured for Simultaneous ringing due to a false alert indicating an overflow queue is enabled; the workaround requires rebuilding the queue and reassigning the original extension[^46].

A RingEX call queue supports up to 25 waiting callers, enforces a maximum hold time of 15 minutes, and permits up to 50 queue managers[^23][^21][^22]. Queue administrators can also establish overflow queues to handle elevated call volumes[^29]. Call queues feature an after-call wrap-up time setting that holds an agent unavailable for new queue deliveries immediately following a completed call[^51].

## RingEX configuration and API mechanics

Within the RingCentral API, call queues are generated as extensions assigned the `Department` type, and the `callQueueId` in API paths corresponds to the extension ID of the queue[^11][^32]. Queue memberships are updated via `POST /restapi/v1.0/account/{accountId}/call-queues/{groupId}/bulk-assign` using the `addedExtensionIds` and `removedExtensionIds` arrays[^3].

Queue timing parameters configured through the API include `queue.holdTime` for the maximum queue wait period in seconds, `queue.wrapUpTime` for after-call work in seconds, and `queue.agentTimeout` for the number of rings before cycling to the next member[^17][^52][^2].

Queue call handling utilizes dedicated answering rules: `answering-rule/business-hours-rule` and `answering-rule/after-hours-rule`[^33]. The answering rule field `callHandlingAction` supports `AgentQueue`, `TakeMessageOnly`, `PlayAnnouncementOnly`, `TransferToExtension`, and `UnconditionalForwarding`[^5]. When caller limits or wait timers expire, the API applies specific overflow actions:[^24][^16]

* If the queue reaches `maxCallers`, `queue.maxCallersAction` can trigger `Announcement`, `Voicemail`, `TransferToExtension`, or `UnconditionalForwarding`[^24].
* If the maximum wait duration expires, `queue.holdTimeExpirationAction` routes to `Voicemail`, `TransferToExtension`, or `UnconditionalForwarding`; no announcement option is available for this condition[^16].

Member availability across queues is managed via specific status flags[^1]. The `acceptQueueCalls` property controls whether an agent receives calls across all assigned queues and reflects Do Not Disturb (DND) status, whereas `acceptCurrentQueueCalls` controls participation in an individual queue[^1]. Setting a member extension's `dndStatus` to `DoNotAcceptDepartmentCalls` suppresses calls from all assigned queues, while setting it to `TakeAllCalls` resumes queue call delivery[^13]. A call queue setting determines whether members can modify their own queue availability[^26]. At the API level, members can adjust their per-queue status only when the queue's `editableMemberStatus` field is set to true[^14].

## RingEX IVR and company routing

In the RingCentral platform, an IVR prompt acts as the audio greeting delivered to a caller, whereas an IVR menu links to that prompt to specify available menu options and their respective routing targets[^19]. Configuring and updating IVR menus within the RingCentral Admin Portal mandates the Phone System permission[^18].

RingEX company business hours default to 24/7, though schedules can be customized so that separate handling rules apply during open and closed intervals[^4]. Company hours are maintained independently of individual user work schedules[^9]. On multi-site accounts, company hours can only be altered inside the Admin Portal, whereas single-site deployments can manage them through either the Admin Portal or the RingCentral app[^27].

By default, RingEX configures a company `business-hours-rule`, adding an `after-hours-rule` only when operating hours are changed from 24/7[^6]. Company call handling rules can route calls to IVR menus, call queues, user extensions, message-only extensions, announcement-only extensions, and sites[^8]. Standard rule handling actions comprise `Operator` (plays greeting, then forwards to operator), `Disconnect` (plays greeting, then terminates call), and `Bypass` (skips the greeting and immediately forwards)[^7]. Custom rules can be triggered by caller ID number or name, dialed number, and schedule parameters such as weekly schedules, specific date ranges, or predefined business/after-hours references[^10].

## RingCX routing model

RingCX executes call distribution across two distinct sequential phases: selecting an appropriate queue, and then selecting an agent within that queue[^42]. Local and toll-free numbers used with RingCX are imported directly into the RingCX account and pointed toward destinations such as an IVR or an inbound ACD queue[^38]. Agents configured in RingCX map to underlying RingEX extensions, which consist of either free virtual extensions or paid digital lines that permit external device connections[^43].

Inbound queues feature a `Queue Priority` configuration on their General tab, where queues with higher priority ratings receive higher call volumes[^41]. When a RingCX agent becomes available, calls are taken first from priority queue groups, then by the agent's rank per queue, then by queue priority (priority 1 beats priority 6), then by longest wait time[^40].

Once a queue is selected, agent assignment resolves by examining agent rank first, matching required skills second, and finally identifying the longest idle agent[^34].

Operating schedules for RingCX inbound queues are configured on a per-weekday basis with one or more open periods that recur weekly, during which unlisted times are marked closed and block agent delivery[^37]. Administrators can implement business-hour overrides to supersede standard daily schedules for exceptions such as holidays[^36]. Queue event handling is bifurcated into regular events for standard operations and priority queue events for special operational states like queue closures or capacity caps[^39]. When triggered, queue events can route callers to an agent, send callers to voicemail, terminate calls, push calls into other queues, or present DTMF inputs[^35].

## See also

* [RingCentral UCaaS platform and PSTN](https://warmtransfer.net/knowledge/ringcentral-platform)
* [IVR design practices](https://warmtransfer.net/knowledge/ivr-design-practices)

## Applicability

Applies to: RingCentral RingEX, RingCentral RingEX platform API, RingCentral RingCX, and RingCentral RingCX with RingEX. Deployments: multi-tenant. Sources checked 2026-09-25.

## What remains uncertain

The exact trigger conditions and supported quantity of RingEX overflow queues are not covered by the sources below. The specific RingEX subscription tiers that include call queues and any per-tier queue quantity limits are not covered by the sources below. The complete list of RingEX IVR key-press options and the API action enum definitions for IVR menus are not covered by the sources below. Whether RingEX call queues offer in-queue caller callback is not covered by the sources below. The specific operational limits and functional capabilities of RingCX IVR Studio are not covered by the sources below. The precise operational definition of Rotating distribution (whether it operates strictly as round robin or longest idle) is not covered by the sources below. The valid numeric ranges accepted for the `holdTime`, `wrapUpTime`, and `maxCallers` API parameters are not covered by the sources below. Whether RingCX suppresses incoming RingEX calls while an agent is actively handling a RingCX interaction is not covered by the sources below.

## Sources

[^1]: acceptQueueCalls controls whether a member takes calls from any of their queues and mirrors DND status; acceptCurrentQueueCalls controls one specific queue. Source: [Call Queue member presence](https://developers.ringcentral.com/guide/voice/call-routing/manual/call-queues-presence), status fields section. Checked 2026-09-25.
[^2]: The API field queue.agentTimeout is the number of rings before the next member is tried, and it is ignored when the queue uses Simultaneous ringing. Source: [Call Queue Call Handling](https://developers.ringcentral.com/guide/voice/call-routing/manual/callqueue-answering-rules), agentTimeout parameter description. Checked 2026-09-25.
[^3]: Call queue membership is changed with POST /restapi/v1.0/account/{accountId}/call-queues/{groupId}/bulk-assign using addedExtensionIds and removedExtensionIds arrays. Source: [Call Queues](https://developers.ringcentral.com/guide/voice/call-routing/manual/call-queues), Update Call Queue members section. Checked 2026-09-25.
[^4]: RingEX company business hours default to 24/7 and can be changed so different company call handling rules apply when the business is open and closed. Source: [Setting your company business hours in the RingCentral app and Admin Portal](https://support.ringcentral.com/article-v2/Set-your-company-business-hours-in-the-RingCentral-apps-and-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US), introductory section. Checked 2026-09-25.
[^5]: The call queue answering rule callHandlingAction can be AgentQueue, TakeMessageOnly, PlayAnnouncementOnly, TransferToExtension or UnconditionalForwarding. Source: [Call Queue Call Handling](https://developers.ringcentral.com/guide/voice/call-routing/manual/callqueue-answering-rules), callHandlingAction values. Checked 2026-09-25.
[^6]: RingEX creates a company business-hours-rule by default and adds an after-hours-rule only when company business hours are not set to 24/7. Source: [Company Call Handling Rules](https://developers.ringcentral.com/guide/voice/call-routing/manual/company-answering-rules), default rules section. Checked 2026-09-25.
[^7]: Company call handling rule actions are Operator (greeting then operator), Disconnect (greeting then hang up) and Bypass (skip the greeting and forward). Source: [Company Call Handling Rules](https://developers.ringcentral.com/guide/voice/call-routing/manual/company-answering-rules), call handling actions section. Checked 2026-09-25.
[^8]: Company call handling rules can send incoming calls to destinations that include an IVR menu, a call queue extension, a user extension, a message-only extension, an announcement-only extension and a site. Source: [Company Call Handling Rules](https://developers.ringcentral.com/guide/voice/call-routing/manual/company-answering-rules), routing destinations list. Checked 2026-09-25.
[^9]: RingEX company business hours are set separately from each user's work schedule. Source: [Setting your company business hours in the RingCentral app and Admin Portal](https://support.ringcentral.com/article-v2/Set-your-company-business-hours-in-the-RingCentral-apps-and-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US), introductory section. Checked 2026-09-25.
[^10]: Custom company call handling rules can trigger on caller number or name, called number, and schedules including weekly ranges, date ranges or business/after-hours references. Source: [Company Call Handling Rules](https://developers.ringcentral.com/guide/voice/call-routing/manual/company-answering-rules), custom rules section. Checked 2026-09-25.
[^11]: In the RingCentral API a call queue is created as an extension of type Department. Source: [Call Queues](https://developers.ringcentral.com/guide/voice/call-routing/manual/call-queues), Create a Call Queue section. Checked 2026-09-25.
[^12]: The RingCentral developer guide Call Queues page labels the ring types Rotating, Simultaneous and Sequential, where Sequential rings available members one at a time in a set order. Source: [Call Queues](https://developers.ringcentral.com/guide/voice/call-routing/manual/call-queues), Call Queues section, ring type list. Checked 2026-09-25.
[^13]: Setting an extension's dndStatus to DoNotAcceptDepartmentCalls stops queue calls from all queues, and TakeAllCalls turns them back on. Source: [Call Queue member presence](https://developers.ringcentral.com/guide/voice/call-routing/manual/call-queues-presence), availability control section, dndStatus. Checked 2026-09-25.
[^14]: Members can change their own per-queue status only when the queue's editableMemberStatus property is true. Source: [Call Queue member presence](https://developers.ringcentral.com/guide/voice/call-routing/manual/call-queues-presence), availability control section. Checked 2026-09-25.
[^15]: A RingEX call queue using Fixed Order distribution supports up to 100 members, and unanswered calls go to the next member on the list. Source: [Intro to call queues in RingEX](https://support.ringcentral.com/article-v2/Call-Queue-Overview.html?brand=RC_US&product=RingEX&language=en_US), Fixed Order entry. Checked 2026-09-25.
[^16]: When a caller reaches the maximum queue wait time, the API field queue.holdTimeExpirationAction can be Voicemail, TransferToExtension or UnconditionalForwarding, with no Announcement option. Source: [Call Queue Call Handling](https://developers.ringcentral.com/guide/voice/call-routing/manual/callqueue-answering-rules), holdTimeExpirationAction parameter, allowed values. Checked 2026-09-25.
[^17]: The API field queue.holdTime is the maximum wait time in the queue, in seconds. Source: [Call Queue Call Handling](https://developers.ringcentral.com/guide/voice/call-routing/manual/callqueue-answering-rules), holdTime parameter description. Checked 2026-09-25.
[^18]: Creating and managing RingEX IVR menus requires the Phone System permission in the Admin Portal. Source: [Creating and managing IVR menus in the RingCentral Admin Portal](https://support.ringcentral.com/article-v2/Create-New-IVR-Menu-RingCentral.html?brand=RingCentral&product=RingEX&language=en_US), requirements section. Checked 2026-09-25.
[^19]: In RingCentral, an IVR prompt is the greeting played to the caller, while an IVR menu is bound to a prompt and defines which options are offered and what each does. Source: [Introduction to Call Routing on RingCentral](https://developers.ringcentral.com/guide/voice/call-routing), #call-routing-and-ivr section. Checked 2026-09-25.
[^20]: A RingEX call queue using Longest Idle distribution supports up to 100 members. Source: [Intro to call queues in RingEX](https://support.ringcentral.com/article-v2/Call-Queue-Overview.html?brand=RC_US&product=RingEX&language=en_US), Longest Idle entry, member limit. Checked 2026-09-25.
[^21]: The maximum hold (wait) time in a RingEX call queue is 15 minutes. Source: [Intro to call queues in RingEX](https://support.ringcentral.com/article-v2/Call-Queue-Overview.html?brand=RC_US&product=RingEX&language=en_US), queue limits section. Checked 2026-09-25.
[^22]: A RingEX call queue can have at most 50 queue managers. Source: [Intro to call queues in RingEX](https://support.ringcentral.com/article-v2/Call-Queue-Overview.html?brand=RC_US&product=RingEX&language=en_US), queue limits section. Checked 2026-09-25.
[^23]: A RingEX call queue can hold at most 25 waiting callers. Source: [Intro to call queues in RingEX](https://support.ringcentral.com/article-v2/Call-Queue-Overview.html?brand=RC_US&product=RingEX&language=en_US), queue limits section. Checked 2026-09-25.
[^24]: When a RingEX queue reaches maxCallers, the API field queue.maxCallersAction can be Announcement, Voicemail, TransferToExtension or UnconditionalForwarding. Source: [Call Queue Call Handling](https://developers.ringcentral.com/guide/voice/call-routing/manual/callqueue-answering-rules), maxCallersAction parameter, allowed values. Checked 2026-09-25.
[^25]: RingCentral says to contact support to raise a call queue member limit beyond the stated maximum. Source: [Intro to call queues in RingEX](https://support.ringcentral.com/article-v2/Call-Queue-Overview.html?brand=RC_US&product=RingEX&language=en_US), member limits note. Checked 2026-09-25.
[^26]: A RingEX call queue setting controls whether members may change their own queue availability status. Source: [Intro to call queues in RingEX](https://support.ringcentral.com/article-v2/Call-Queue-Overview.html?brand=RC_US&product=RingEX&language=en_US), call queue settings section. Checked 2026-09-25.
[^27]: On multi-site RingEX accounts, company business hours can be set only in the Admin Portal; single-site accounts can also use the RingCentral app. Source: [Setting your company business hours in the RingCentral app and Admin Portal](https://support.ringcentral.com/article-v2/Set-your-company-business-hours-in-the-RingCentral-apps-and-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US), access / where to configure section. Checked 2026-09-25.
[^28]: RingEX call queues appear to have no skills-based routing: the API offers only three transferMode values with no skill attribute, while RingCX documents agent rank and skill routing (inferred). Source: [Call Queue Call Handling](https://developers.ringcentral.com/guide/voice/call-routing/manual/callqueue-answering-rules), transferMode parameter (absence of skill fields); compare ringcentral-support-ringcx-routing-priority agent selection section. Checked 2026-09-25.
[^29]: RingEX admins can set up overflow queues for a call queue to handle higher call volumes. Source: [Intro to call queues in RingEX](https://support.ringcentral.com/article-v2/Call-Queue-Overview.html?brand=RC_US&product=RingEX&language=en_US), overflow mention in queue overview. Checked 2026-09-25.
[^30]: RingEX's overflow configuration seems to interact with the Simultaneous ring type, because the documented known issue blocks Simultaneous through an overflow flag (inferred). Source: [Unable to Set Call Queue to Simultaneous Ringing](https://support.ringcentral.com/article-v2/Unable-to-Set-Call-Queue-to-Simultaneous-Ringing.html?brand=RC_US&product=RingEX&language=en_US), Cause section. Checked 2026-09-25.
[^31]: Unlike a ring group, a RingEX call queue can hold a caller in queue when all members are busy. Source: [Difference between Call Queue and Ring Group](https://support.ringcentral.com/article-v2/10183.html?brand=RingCentral&product=RingEX&language=en_US), Call Queue group section, advantages. Checked 2026-09-25.
[^32]: The callQueueId used in RingCentral call-queue API paths is the extension id of the call queue extension. Source: [Call Queue member presence](https://developers.ringcentral.com/guide/voice/call-routing/manual/call-queues-presence), endpoints note on callQueueId. Checked 2026-09-25.
[^33]: Call queue call handling uses a business-hours rule at answering-rule/business-hours-rule and an after-hours rule at answering-rule/after-hours-rule. Source: [Call Queue Call Handling](https://developers.ringcentral.com/guide/voice/call-routing/manual/callqueue-answering-rules), business hours / after hours rule endpoints. Checked 2026-09-25.
[^34]: Within a RingCX queue, the agent is chosen by agent rank first, then by required skills, then by longest idle time. Source: [Understanding call routing and queue priority in RingCX](https://support.ringcentral.com/article-v2/understanding-call-routing-and-queue-priority-in-ringcx.html?brand=RingCentral&product=RingCX&language=en_US), agent selection section. Checked 2026-09-25.
[^35]: RingCX queue events can route an interaction to an agent, voicemail, call termination or other queues, and can offer DTMF choices to the caller. Source: [Intro to inbound queue events in RingCX](https://support.ringcentral.com/article-v2/Intro-to-inbound-queue-events-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US), Configuring and editing queue events. Checked 2026-09-25.
[^36]: RingCX supports business-hour overrides that replace an inbound queue's daily hours, for example on holidays. Source: [Setting up daily inbound queue business hours in RingCX](https://support.ringcentral.com/article-v2/Setting-up-daily-inbound-queue-business-hours-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US), Configuring inbound business hour overrides. Checked 2026-09-25.
[^37]: RingCX inbound queue business hours are set per weekday as one or more open periods, repeat every week, and treat all other time as closed with no agent delivery. Source: [Setting up daily inbound queue business hours in RingCX](https://support.ringcentral.com/article-v2/Setting-up-daily-inbound-queue-business-hours-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US), Configuring inbound daily business hours. Checked 2026-09-25.
[^38]: A toll-free or local number used with RingCX must be imported into the RingCX account and assigned to its destination, typically an IVR or an inbound ACD queue. Source: [Intro to RingEX for RingCX customers](https://support.ringcentral.com/article-v2/Intro-to-RingEX-for-RingCX-customers.html?brand=RingCentral&product=RingCX&language=en_US), Phone number management section. Checked 2026-09-25.
[^39]: RingCX has regular queue events for a normally open queue and priority queue events for special conditions such as a closed queue or a queue at maximum capacity. Source: [Intro to inbound queue events in RingCX](https://support.ringcentral.com/article-v2/Intro-to-inbound-queue-events-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US), About priority queue events. Checked 2026-09-25.
[^40]: When a RingCX agent becomes available, calls are taken first from priority queue groups, then by the agent's rank per queue, then by queue priority (priority 1 beats priority 6), then by longest wait time. Source: [Understanding call routing and queue priority in RingCX](https://support.ringcentral.com/article-v2/understanding-call-routing-and-queue-priority-in-ringcx.html?brand=RingCentral&product=RingCX&language=en_US), queue selection section. Checked 2026-09-25.
[^41]: RingCX inbound queues have a Queue Priority setting on the General tab; higher-priority queues receive more calls. Source: [Configuring inbound queue settings in RingCX](https://support.ringcentral.com/article-v2/Configuring-inbound-queue-settings-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US), General tab, Queue Priority. Checked 2026-09-25.
[^42]: RingCX routes in two phases: first it chooses which queue a call goes to, then which agent receives it. Source: [Understanding call routing and queue priority in RingCX](https://support.ringcentral.com/article-v2/understanding-call-routing-and-queue-priority-in-ringcx.html?brand=RingCentral&product=RingCX&language=en_US), introductory routing section. Checked 2026-09-25.
[^43]: RingCX agents are backed by RingEX users of two types: a free virtual extension for typical agents and a paid digital line that adds external device connectivity. Source: [Intro to RingEX for RingCX customers](https://support.ringcentral.com/article-v2/Intro-to-RingEX-for-RingCX-customers.html?brand=RingCentral&product=RingCX&language=en_US), User management section. Checked 2026-09-25.
[^44]: The developer guide Call Queues page describes Rotating as changing the order in which available members are rung so calls are distributed evenly (disputed). Source: [Call Queues](https://developers.ringcentral.com/guide/voice/call-routing/manual/call-queues), Call Queues section, Rotating bullet. Checked 2026-09-25.
[^45]: The developer guide Call Queue Call Handling page defines transferMode Rotating as Longest Idle: the call goes to the member who has been available without a call for the longest time (disputed). Source: [Call Queue Call Handling](https://developers.ringcentral.com/guide/voice/call-routing/manual/callqueue-answering-rules), transferMode parameter description, value Rotating. Checked 2026-09-25.
[^46]: RingCentral documents a known issue (RC-58808) in which a call queue cannot be set to Simultaneous because of a false overflow-queue-enabled alert. The workaround is to rebuild the queue and move the original extension number to it. Source: [Unable to Set Call Queue to Simultaneous Ringing](https://support.ringcentral.com/article-v2/Unable-to-Set-Call-Queue-to-Simultaneous-Ringing.html?brand=RC_US&product=RingEX&language=en_US), Cause and Resolution sections. Checked 2026-09-25.
[^47]: In a Simultaneous RingEX call queue, a member who rejects a queue call is marked unavailable for 5 seconds. Source: [Intro to call queues in RingEX](https://support.ringcentral.com/article-v2/Call-Queue-Overview.html?brand=RC_US&product=RingEX&language=en_US), Simultaneous entry, note on rejected calls. Checked 2026-09-25.
[^48]: A RingEX call queue using Simultaneous distribution supports at most 10 members. Source: [Intro to call queues in RingEX](https://support.ringcentral.com/article-v2/Call-Queue-Overview.html?brand=RC_US&product=RingEX&language=en_US), Simultaneous entry, member limit. Checked 2026-09-25.
[^49]: The RingCentral API call queue field queue.transferMode takes the values Rotating, FixedOrder and Simultaneous. Source: [Call Queue Call Handling](https://developers.ringcentral.com/guide/voice/call-routing/manual/callqueue-answering-rules), transferMode parameter. Checked 2026-09-25.
[^50]: The RingEX call queue support article lists three call distribution methods: Longest Idle, Simultaneous and Fixed Order. Source: [Intro to call queues in RingEX](https://support.ringcentral.com/article-v2/Call-Queue-Overview.html?brand=RC_US&product=RingEX&language=en_US), call distribution / ring type section. Checked 2026-09-25.
[^51]: A RingEX call queue has an after-call wrap-up time setting, during which a member stays unavailable for new queue calls after finishing a call. Source: [Intro to call queues in RingEX](https://support.ringcentral.com/article-v2/Call-Queue-Overview.html?brand=RC_US&product=RingEX&language=en_US), call queue settings section. Checked 2026-09-25.
[^52]: The API field queue.wrapUpTime is the after-call wrap-up time, in seconds. Source: [Call Queue Call Handling](https://developers.ringcentral.com/guide/voice/call-routing/manual/callqueue-answering-rules), wrapUpTime parameter description. Checked 2026-09-25.