# Cisco Collaboration Flex Plan

Canonical: https://warmtransfer.net/knowledge/cisco-collaboration-flex-plan

Last verified: 2026-09-30

Cisco Collaboration Flex Plan 3.0 provides subscription-based purchasing models for Cisco collaboration software and services across cloud, dedicated, and on-premises environments[^25][^21][^41]. The structure encompasses meetings, calling, and contact center offerings under Enterprise Agreement, Named User, and Active User subscription frameworks[^23][^42][^2][^10].

## Buying models

Flex 3.0 provides buying models across EA, NU, and AU[^56]:

* **Enterprise Agreement (EA)**: Requires a minimum of 250 Knowledge Workers (KWs)[^25]. An EA covers all Knowledge Workers across the customer organisation rather than a chosen subset of users[^23].
* **Named User (NU)**: Has no general minimum quantity, except that Webex Suite NU and the Webex Meetings package require at least 5 users[^42].
* **Active User (AU)**: Operates as a usage-based subscription for Webex Meetings only, excluding calling and contact center[^2]. An AU subscription requires a minimum of 40 Active Users[^3]. For True Forward tracking, Active Users are measured as unique active meeting hosts, averaged over a rolling 90 days consisting of the past 3 30-day periods[^4].

Flex 3.0 purchases and subscription modifications proceed through a certified Cisco partner or Cisco sales agent, with step-by-step quoting outlined in a separate ordering guide[^45].

## Calling options and migration

Flex 3.0 supports mixing deployment models, including Webex Meetings combined with on-premises calling and/or Webex Calling[^41]. Webex Calling includes 3 licence tiers: Professional (full-featured, multiple devices), Standard (single device), and Workspace (shared and common-area locations)[^5]. In an EA buying model, Webex Calling Workspace licences are included for 50 percent of the Knowledge Worker count[^29]. For EA customers deploying Unified CM, Common Area devices are included at 50% of the Knowledge Worker count[^28].

Webex Calling Dedicated Instance, which delivers a Cisco-hosted Unified CM-based deployment alongside Unity Connection, IM and Presence, and Expressway, is available as an add-on under both the EA and NU models[^21]. In May 2026, AI Receptionist for Webex Calling was added to the Flex 3.0 data sheet as an add-on under EA and NU[^1].

The Flex 3.0 Webex Calling migration entitlement provides support for 6 months on 12-month subscriptions and up to 18 months on subscriptions of 36 months or longer[^40]. During this period, customers transitioning from Unified CM to Webex Calling retain reactive Basic-level Cisco TAC support and licensing entitlement on the existing on-premises deployment[^39].

## Contact center subscriptions

Flex 3.0 Contact Center encompasses the cloud platforms Webex Contact Center and Webex Contact Center Enterprise, as well as on-premises platforms including UCCE, PCCE, and UCCX[^10]. Customers can mix deployment models and agent types under a single subscription, enabling agents to be deployed on-premises and/or in the Webex cloud with transition options across platforms[^11][^15]. Orders go through a local Cisco Certified Partner or Cisco sales agent, and a post-sale A2Q review request can be submitted via the reseller[^14].

Licensing tiers and buying models for contact center are structured around Concurrent and Named models[^6]:

* **Licence models**: The Concurrent Agent model defines the maximum number of contact center users logged in simultaneously and applies across all contact center platforms[^9]. The Named Agent model tracks each unique contact center user logging in during a month and is available for Webex Contact Center only[^12].
* **Agent tiers**: Contact center licensing is sold in Standard Agent and Premium Agent tiers under both models[^6]. Supervisors and administrators require a Premium Agent licence across all platforms[^16].
* **Term commitments and overage**: Customers commit to agent counts for the full subscription term[^8]. For cloud contact center, agent overage is calculated monthly when usage exceeds committed quantities, permitting over-commitment usage without modifying the subscription[^7]. On-premises contact center subscriptions do not feature automatic monthly overage; customers exceeding licence counts must restore compliance by modifying the subscription or adding a second subscription[^13].

## Provisioning, administration, and True Forward

Flex 3.0 on-premises licences are delivered via the customer's Smart Account using details supplied by the partner at order entry[^44]. For cloud services, the partner identifies a provisioning contact who receives instructions to complete setup using the Collaboration Control Hub wizard[^17]. In May 2026, Webex Control Hub was renamed Collaboration Control Hub in the Flex 3.0 data sheet[^19]. When organisations maintain multiple subscriptions, the Control Hub License Summary tab aggregates usage across them and issues licence overage warnings[^18]. WarmTransfer's reading of the sources is that the undated Cisco Collaboration Flex Plan product page should not be relied on for current Flex 3.0 entitlements because it continues to reference retired product names including Webex Teams and Hosted Collaboration Solution[^46].

Cisco applies a True Forward policy to address overconsumption across EA, NU, and AU Flex 3.0 subscriptions[^56]. Collaboration Control Hub acts as the source of truth for user counts and rolling average active user figures[^20]. Administrators can access True Forward metrics in Control Hub under Reports by selecting the "Meetings Active User Rolling Average" report for AU or the "Enterprise Agreement" report for EA[^55].

Under True Forward automation—which applies to Active User Meetings (Spark and Flex) and Flex EA 3.0 for Webex Meetings, Webex Calling, and the Meetings plus Calling pack—Control Hub consumption details flow to Cisco Commerce Workspace[^49][^48]. On the True Forward Anniversary Date (TFAD), an order is automatically generated to increase licences to the minimum compliant quantity[^48].

Cisco True Forward governs overconsumption adjustments and fees across contract terms[^54][^53]:

* **Billing approach**: True Forward bills overconsumption forward from the milestone date to the end of the EA term, avoiding retroactive billing typical of true-ups[^54]. The True Forward FAQ defines the fee as the price multiplied by consumption beyond current entitlement multiplied by the remaining term[^53].
* **Calculation baseline**: The EA True Forward quantity compares purchased licences plus growth allowance against Entitled Users evaluated 1 month prior to the TFAD[^50]. To establish the deployed Knowledge Worker count, Control Hub selects the higher of assigned Meetings licences or assigned Calling licences; messaging assignments are omitted[^22].
* **Trigger thresholds**: Outside the annual milestone, usage exceeding 115% during the term can trigger a semi-annual True Forward[^47]. Additionally, the Collaboration portfolio receives a one-time suite-level growth allowance at initial purchase, and exceeding 105% in the first 6 months can also initiate a True Forward[^51].

## Lifecycle milestones

Legacy offers transition to current subscriptions across several documented dates[^32][^31][^33][^34][^30][^35]:

* **Legacy Collaboration Flex Plan v2.0 (A-FLEX)**: Reached End-of-Sale on August 1, 2026, with the last date to renew or add being July 31, 2027, and a Last Date of Support of July 31, 2028; successor options are Collaboration Flex Plan 3.0 (A-FLEX-3) or Cisco Enterprise Agreement 3.0 (E3-COLLABORATION)[^32][^31][^33][^34].
* **Legacy Flex Plan for Contact Center v2.0 (A-FLEX-CC)**: Reached End-of-Sale on August 1, 2026, with a Last Date of Support of July 31, 2028, succeeded by the Flex 3.0 Contact Center offer (A-FLEX-3-CC)[^30].
* **Flex 3.0 for Education (A-FLEX-3-EDU)**: Reached End-of-Sale on June 15, 2023, with Last Date of Support June 30, 2026, directing education customers to Education Customer under A-FLEX-3[^35].

For A-FLEX v2.0 subscriptions, all new or modified subscription terms must conclude on or before the July 31, 2028 Last Date of Support, with successor transitions available at renewal or earlier through subscription modification[^33][^34].

## See also

See also [Webex Contact Center licensing](https://warmtransfer.net/knowledge/webex-cc-licensing).

## Applicability

Applies to: Cisco Collaboration Flex Plan 3.0, Cisco Webex Control Hub, Cisco Enterprise Agreement True Forward, Cisco Collaboration Flex Plan 3.0 - Webex Calling, Cisco Collaboration Flex Plan 3.0 - Unified Communications Manager, Cisco Collaboration Flex Plan 3.0 - Dedicated Instance, Cisco Collaboration Flex 3.0 Contact Center, Cisco Collaboration Flex Plan v2.0 (A-FLEX), Cisco Collaboration Flex Plan for Contact Center v2.0 (A-FLEX-CC), Cisco Flex 3.0 for Education (A-FLEX-3-EDU), and Cisco Collaboration Flex Plan. Deployments: on-premises, multi-tenant, and dedicated instance. Sources checked 2026-09-30. The evidence covers A-FLEX v2.0, A-FLEX-CC v2.0, A-FLEX-3-EDU, and Collaboration Flex Plan 3.0 revisions through September 30, 2026, including additions introduced in the May 2026 data sheet update[^32][^30][^35][^1][^25].

## What remains uncertain

The specific end of change or renewal date for the legacy Flex Plan for Contact Center v2.0 (A-FLEX-CC) subscription is not covered by the sources below. The specific end of change or renewal date for the Flex 3.0 for Education offer (A-FLEX-3-EDU) is not covered by the sources below.

## Sources

[^1]: AI Receptionist for Webex Calling was added to the Flex 3.0 data sheet in May 2026 as an add-on under EA and NU. Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), section 'Document history', May 2026 entry; calling add-on table. Checked 2026-09-30.
[^2]: The Flex 3.0 Active User (AU) buying model is a usage-based subscription for Webex Meetings only; it does not cover calling or contact center. Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), section 'Cisco Collaboration Flex Plan 3.0', Active User buying model paragraph. Checked 2026-09-30.
[^3]: A Flex 3.0 Active User subscription requires a minimum of 40 Active Users. Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), section 'Cisco Collaboration Flex Plan 3.0', Active User buying model paragraph. Checked 2026-09-30.
[^4]: For True Forward, Active Users are measured as unique active meeting hosts, averaged over a rolling 90 days made up of the past three 30-day periods. Source: [Control Hub FLEX True Forward reports Enterprise agreement and Active user](https://help.webex.com/en-us/article/5qmtl1), section 'True Forward Active User Rolling Average Report'. Checked 2026-09-30.
[^5]: Flex 3.0 Webex Calling comes in three licence types: Professional (full-featured, multiple devices), Standard (single device) and Workspace (shared and common-area locations). Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), Table 5 'Products, features, and benefits', Webex Calling row. Checked 2026-09-30.
[^6]: Flex 3.0 Contact Center sells Standard Agent and Premium Agent tiers under both the Concurrent and Named models. Source: [Cisco Collaboration Flex 3.0 Contact Center Data Sheet](https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-ds.html), section 'Agent types'. Checked 2026-09-30.
[^7]: For Flex 3.0 cloud contact center, agent overage is calculated each month when agents used exceed committed agents, so customers can go over commitment without modifying the subscription. Source: [Cisco Collaboration Flex 3.0 Contact Center Data Sheet](https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-ds.html), section 'Additional buying considerations'. Checked 2026-09-30.
[^8]: Flex 3.0 Contact Center customers commit to agent quantities for the whole subscription term. Source: [Cisco Collaboration Flex 3.0 Contact Center Data Sheet](https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-ds.html), section 'Additional buying considerations'. Checked 2026-09-30.
[^9]: In Flex 3.0 Contact Center, a Concurrent Agent is the maximum number of contact center users logged in at the same time, and this model applies to all contact center platforms. Source: [Cisco Collaboration Flex 3.0 Contact Center Data Sheet](https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-ds.html), sections 'Buying models' and 'Definitions'. Checked 2026-09-30.
[^10]: Flex 3.0 Contact Center covers the cloud platforms Webex Contact Center and Webex Contact Center Enterprise, and the on-premises platforms UCCE, PCCE and UCCX. Source: [Cisco Collaboration Flex 3.0 Contact Center Data Sheet](https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-ds.html), sections 'Deployment models', 'Webex Contact Center (WxCC)', 'Webex Contact Center Enterprise (WxCCE)', 'On-premises deployment options'. Checked 2026-09-30.
[^11]: Flex 3.0 Contact Center lets customers deploy agents on-premises and/or in the Webex cloud, with mix-and-match and transitions possible across all deployment models. Source: [Cisco Collaboration Flex 3.0 Contact Center Data Sheet](https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-ds.html), section 'Deployment models'. Checked 2026-09-30.
[^12]: The Flex 3.0 Named Agent model counts each unique contact center user who logs in during a month, and is available for Webex Contact Center only. Source: [Cisco Collaboration Flex 3.0 Contact Center Data Sheet](https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-ds.html), sections 'Buying models' and 'Definitions'. Checked 2026-09-30.
[^13]: Flex 3.0 on-premises contact center customers who exceed licence counts must return to compliance by modifying the subscription to add licences or by adding a second subscription; there is no automatic monthly overage. Source: [Cisco Collaboration Flex 3.0 Contact Center Data Sheet](https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-ds.html), section 'Additional buying considerations'. Checked 2026-09-30.
[^14]: Flex 3.0 Contact Center orders go through a local Cisco Certified Partner or Cisco sales agent, and a post-sale A2Q review request can be submitted through the reseller. Source: [Cisco Collaboration Flex 3.0 Contact Center Data Sheet](https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-ds.html), section 'Ordering information'. Checked 2026-09-30.
[^15]: Flex 3.0 Contact Center customers may mix deployment models and agent types under a single subscription. Source: [Cisco Collaboration Flex 3.0 Contact Center Data Sheet](https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-ds.html), section 'Buying models'. Checked 2026-09-30.
[^16]: In Flex 3.0 Contact Center, supervisors and administrators always need a Premium Agent licence, whatever the platform. Source: [Cisco Collaboration Flex 3.0 Contact Center Data Sheet](https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-ds.html), section 'Supervisors and administrators'. Checked 2026-09-30.
[^17]: For Flex 3.0 cloud services, the partner names a provisioning contact, who receives instructions to set the service up with the Collaboration Control Hub wizard. Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), section 'Cloud provisioning overview'. Checked 2026-09-30.
[^18]: With multiple subscriptions, the Control Hub License Summary tab shows combined usage across all of them and can warn of licence overage. Source: [Subscriptions in Control Hub](https://help.webex.com/en-us/article/3z1b8z/Subscriptions-in-Control-Hub), section on multiple subscriptions and displayed details. Checked 2026-09-30.
[^19]: The Flex 3.0 data sheet's May 2026 revision renamed Webex Control Hub to Collaboration Control Hub. Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), section 'Document history', May 2026 entry. Checked 2026-09-30.
[^20]: Collaboration Control Hub is the source of truth for user counts and average active user values used in the Flex True Forward process. Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), section 'Cisco Collaboration Flex Plan 3.0', True Forward paragraph. Checked 2026-09-30.
[^21]: Webex Calling Dedicated Instance (a Cisco-hosted Unified CM-based instance with Unity Connection, IM and Presence and Expressway) can be bought under both the Flex 3.0 EA and NU models. Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), Table 6 'Optional add-on products and features by buying model', Dedicated Instance row. Checked 2026-09-30.
[^22]: For the EA deployed Knowledge Worker count, Control Hub takes the greater of assigned Meetings licences and assigned Calling licences; messaging is not counted. Source: [Control Hub FLEX True Forward reports Enterprise agreement and Active user](https://help.webex.com/en-us/article/5qmtl1), section 'Enterprise Agreement', deployed Knowledge Worker value calculation. Checked 2026-09-30.
[^23]: A Flex 3.0 EA covers all Knowledge Workers in the customer organisation rather than a chosen subset of users. Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), section 'Cisco Collaboration Flex Plan 3.0', Enterprise Agreement buying model paragraph. Checked 2026-09-30.
[^24]: The Flex 3.0 data sheet states the EA includes a 15% growth allowance for all new Flex 3.0 subscriptions (disputed). Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), section 'Cisco Collaboration Flex Plan 3.0', Enterprise Agreement buying model paragraph. Checked 2026-09-30.
[^25]: The Flex 3.0 Enterprise Agreement (EA) buying model requires a minimum of 250 Knowledge Workers (KWs). Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), section 'Cisco Collaboration Flex Plan 3.0', buying models description of Enterprise Agreement. Checked 2026-09-30.
[^26]: The Control Hub True Forward help article says an EA account is Overconsumed when Entitled Users in Control Hub exceed EA licences purchased plus a 20% growth allowance (disputed). Source: [Control Hub FLEX True Forward reports Enterprise agreement and Active user](https://help.webex.com/en-us/article/5qmtl1), section 'True Forward Enterprise Agreement', Q 'When is an account considered Overconsumed?'. Checked 2026-09-30.
[^27]: For Flex 3.0 EA customers on Unified CM, Access licences are provided at 20% of the Knowledge Worker count. Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), Table 5 'Products, features, and benefits', Cisco Unified Communications Manager row. Checked 2026-09-30.
[^28]: For Flex 3.0 EA customers on Unified CM, Common Area devices are included at 50% of the Knowledge Worker count. Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), Table 5 'Products, features, and benefits', Cisco Unified Communications Manager row. Checked 2026-09-30.
[^29]: In a Flex 3.0 EA, Webex Calling Workspace licences are included for 50 percent of the Knowledge Worker count. Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), Table 5 'Products, features, and benefits', Webex Calling row; Table 1 Webex Suite EA column, common-area / workspace row. Checked 2026-09-30.
[^30]: The legacy Flex Plan for Contact Center v2.0 (A-FLEX-CC) reached End-of-Sale on August 1, 2026, has a Last Date of Support of July 31, 2028, and its successor is the Flex 3.0 Contact Center offer (A-FLEX-3-CC). Source: [End-of-Sale and End-of-Life Announcement for the Cisco Collaboration Flex Plan for Contact Center v2.0 Offer (Legacy / A-FLEX-CC)](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/flex-plan-v2-legacy-a-flex-cc-eol.html), milestone table rows 'End-of-Sale Date' and 'Last Date of Support'; product migration section. Checked 2026-09-30.
[^31]: The last date to renew or add to an existing A-FLEX v2.0 subscription is July 31, 2027. Source: [End-of-Sale and End-of-Life Announcement for the Cisco Collaboration Flex Plan v2.0 Offer (Legacy / A-FLEX)](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/flex-plan-v2-legacy-a-flex-eol.html), Table 1, row 'End of Change/Renewal Date: Subscription'. Checked 2026-09-30.
[^32]: The legacy Collaboration Flex Plan v2.0 offer (A-FLEX) reached End-of-Sale on August 1, 2026. Source: [End-of-Sale and End-of-Life Announcement for the Cisco Collaboration Flex Plan v2.0 Offer (Legacy / A-FLEX)](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/flex-plan-v2-legacy-a-flex-eol.html), Table 1, row 'End-of-Sale Date'. Checked 2026-09-30.
[^33]: The Last Date of Support for A-FLEX v2.0 subscriptions is July 31, 2028, and new or changed subscription terms must end on or before that date. Source: [End-of-Sale and End-of-Life Announcement for the Cisco Collaboration Flex Plan v2.0 Offer (Legacy / A-FLEX)](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/flex-plan-v2-legacy-a-flex-eol.html), Table 1, row 'Last Date of Support: Subscription' and table footnotes. Checked 2026-09-30.
[^34]: Cisco names Collaboration Flex Plan 3.0 (A-FLEX-3) and Cisco Enterprise Agreement 3.0 (E3-COLLABORATION) as successor options for A-FLEX v2.0, reachable at renewal or earlier by subscription modification. Source: [End-of-Sale and End-of-Life Announcement for the Cisco Collaboration Flex Plan v2.0 Offer (Legacy / A-FLEX)](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/flex-plan-v2-legacy-a-flex-eol.html), migration / product migration options section. Checked 2026-09-30.
[^35]: The separate Flex 3.0 for Education offer (A-FLEX-3-EDU) reached End-of-Sale on June 15, 2023 with Last Date of Support June 30, 2026, and education customers were directed to 'Education Customer' under A-FLEX-3. Source: [End-of-Sale and End-of-Life Announcement for the Cisco Flex 3.0 for Education Offer](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/flex-education-offer-eol.html), milestone table; product migration section. Checked 2026-09-30.
[^36]: The 15% vs 20% discrepancy may reflect a contractual growth allowance for new subscriptions (15%) versus a legacy or provisioning buffer used in Control Hub reports (20%); which value governs a given contract cannot be determined from public pages (inferred). Source: [Control Hub FLEX True Forward reports Enterprise agreement and Active user](https://help.webex.com/en-us/article/5qmtl1), section 'Enterprise Agreement', Provisioned License Quantity definition; compared with Webex Suite data sheet EA paragraph. Checked 2026-09-30.
[^37]: The Flex 3.0 Webex Meetings package supports 1,000 attendees per meeting and is available under EA, NU and AU. Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), section 'Standalone offers and bundled offers', Webex Meetings package table. Checked 2026-09-30.
[^38]: Once the migration entitlement ends, continuing to run on-premises UCM for users moved to Webex Calling probably needs its own on-premises entitlement (inferred). Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), section 'Calling products, features, benefits, and deployment models', Webex Calling migration support. Checked 2026-09-30.
[^39]: During the migration entitlement, a customer moving from Unified CM to Webex Calling keeps reactive Basic-level Cisco TAC support and licensing entitlement on the existing on-premises deployment. Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), section 'Calling products, features, benefits, and deployment models', Webex Calling migration support. Checked 2026-09-30.
[^40]: The Flex 3.0 Webex Calling migration entitlement lasts 6 months on 12-month subscriptions and up to 18 months on subscriptions of 36 months or longer. Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), section 'Calling products, features, benefits, and deployment models', Webex Calling migration support. Checked 2026-09-30.
[^41]: Flex 3.0 lets customers mix deployment models, for example Webex Meetings with on-premises calling and/or Webex Calling. Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), section 'Calling products, features, benefits, and deployment models'. Checked 2026-09-30.
[^42]: The Flex 3.0 Named User (NU) model has no minimum quantity, except that Webex Suite NU and the Webex Meetings package need at least five users. Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), section 'Cisco Collaboration Flex Plan 3.0', Named User buying model paragraph. Checked 2026-09-30.
[^43]: Under Flex 3.0 Named User, on-premises calling licence tiers are Professional and Enhanced, while cloud Webex Calling tiers are Professional, Standard and Workspace. Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), Table 7 'Named user products, features, and optional add-ons'. Checked 2026-09-30.
[^44]: Flex 3.0 on-premises licences are delivered through the customer's Smart Account, and the partner enters the Smart Account details when placing the order. Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), section 'On-premises licensing and software delivery'. Checked 2026-09-30.
[^45]: Flex 3.0 purchases and subscription changes go through a certified Cisco partner or Cisco sales agent, and step-by-step quoting is covered in a separate 'Cisco Collaboration Flex Plan 3.0 and Webex Suite Ordering Guide'. Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), section 'Ordering information'. Checked 2026-09-30.
[^46]: The undated Cisco Collaboration Flex Plan product page still lists retired product names such as Webex Teams and Hosted Collaboration Solution, so it should not be relied on for current Flex 3.0 entitlements (inferred). Source: [Cisco Collaboration Flex Plan - Cisco](https://www.cisco.com/c/en/us/products/unified-communications/collaboration-flex-plan/index.html), 'Included Services' list. Checked 2026-09-30.
[^47]: Besides the annual milestone, the True Forward FAQ says a semi-annual True Forward can be triggered when usage exceeds 115% during the contract term. Source: [True Forward FAQ](https://www.cisco.com/c/en/us/products/collateral/software/enterprise-agreement/q-and-a-c67-743368.html), Q 'Are there events that can trigger a True Forward other than reaching the milestone date?'. Checked 2026-09-30.
[^48]: Under True Forward automation, Control Hub consumption data goes to Cisco Commerce Workspace, and an overconsumed account gets an order raising licences to the minimum compliant quantity on the True Forward Anniversary Date (TFAD). Source: [Control Hub FLEX True Forward reports Enterprise agreement and Active user](https://help.webex.com/en-us/article/5qmtl1), introductory True Forward Automation section. Checked 2026-09-30.
[^49]: True Forward automation applies to Active User Meetings (Spark and Flex) and to FLEX Enterprise Agreement 3.0 for Webex Meetings, Webex Calling and the Meetings plus Calling pack. Source: [Control Hub FLEX True Forward reports Enterprise agreement and Active user](https://help.webex.com/en-us/article/5qmtl1), introductory section listing offers applicable to True Forward Automation. Checked 2026-09-30.
[^50]: The EA True Forward amount is purchased licences plus growth allowance, compared with Entitled Users measured one month before the TFAD. Source: [Control Hub FLEX True Forward reports Enterprise agreement and Active user](https://help.webex.com/en-us/article/5qmtl1), section 'True Forward Enterprise Agreement', Q 'How is the True Forward Calculated?'. Checked 2026-09-30.
[^51]: The True Forward FAQ says the Collaboration portfolio gets a one-time suite-level growth allowance at initial purchase, and exceeding 105% in the first 6 months can trigger a True Forward. Source: [True Forward FAQ](https://www.cisco.com/c/en/us/products/collateral/software/enterprise-agreement/q-and-a-c67-743368.html), Q 'Are there other suite-specific benefits that are factored into the True Forward calculation?'. Checked 2026-09-30.
[^52]: It is not established that the 115% and 105% early-trigger thresholds in the Cisco EA True Forward FAQ apply to Flex 3.0 EA (A-FLEX-3) subscriptions; the Flex-specific help article describes only an anniversary-date True Forward (inferred). Source: [True Forward FAQ](https://www.cisco.com/c/en/us/products/collateral/software/enterprise-agreement/q-and-a-c67-743368.html), Q 'What is True Forward?' (scope: EA, SPNA, MSEA), compared with cisco-help-5qmtl1 True Forward Automation section. Checked 2026-09-30.
[^53]: The True Forward FAQ gives the fee as price times consumption beyond current entitlement times remaining term. Source: [True Forward FAQ](https://www.cisco.com/c/en/us/products/collateral/software/enterprise-agreement/q-and-a-c67-743368.html), Q 'How are True Forward fees calculated?'. Checked 2026-09-30.
[^54]: Cisco True Forward bills overconsumption only going forward, from the milestone date to the end of the EA term, rather than retroactively as a true-up does. Source: [True Forward FAQ](https://www.cisco.com/c/en/us/products/collateral/software/enterprise-agreement/q-and-a-c67-743368.html), Q 'What is the difference between a true-up and True Forward?'. Checked 2026-09-30.
[^55]: Admins can view Flex True Forward data in Control Hub under Reports, using the 'Meetings Active User Rolling Average' report for AU and the 'Enterprise Agreement' report for EA. Source: [Control Hub FLEX True Forward reports Enterprise agreement and Active user](https://help.webex.com/en-us/article/5qmtl1), report access steps in sections 'True Forward Active User Rolling Average Report' and 'Enterprise Agreement'. Checked 2026-09-30.
[^56]: Cisco applies a True Forward policy to overconsumption on all Flex 3.0 subscriptions: EA, NU and AU. Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), section 'Cisco Collaboration Flex Plan 3.0', True Forward paragraph. Checked 2026-09-30.
[^57]: Flex 3.0 offers Webex Suite in two tiers: Webex Suite (Professional calling, cloud and on-premises under EA, cloud only under NU) and Webex Suite Essentials (Standard calling, cloud only). Source: [Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet](https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html), section 'Standalone offers and bundled offers', Table 1 Webex Suite EA and NU columns. Checked 2026-09-30.