# Enrolment storage and deletion for Cisco face recognition Canonical: https://warmtransfer.net/knowledge/bio-face-enrolment-lifecycle Last verified: 2026-10-14 An administrator enables face recognition for an organisation in Control Hub under organisation settings and can invite users to enrol through an email template[^1]. Cisco's face recognition transparency note states that when an organisation enables the feature, end users individually must opt in to use it[^7]. ## Enrolment and deletion procedures A user enrols through their profile on the Webex user site by granting camera permission and taking a photo[^12]. To manage their enrolment, a user can return to their profile to edit their information or delete their photos, and deleting the data stops their name label from appearing in meetings and calls[^11]. The deletion instructions use two different nouns in the same passage, instructing a user to delete their photos while describing the effect of deleting their data, and nothing states whether the derived vector is removed[^2]. Neither the transparency note nor any of the three product articles states where a face representation is stored or for how long[^9]. In its discussion of model training data, the face recognition note states only that it uses internally collected Cisco volunteer videos, without consent, permission, or licence language, whereas the gesture recognition note states its training data came from Cisco employees with explicit consent[^4]. ## Device support and controls Five device families render name labels while only three send them, so some devices display a label they cannot originate[^3]. The device toggle governs whether a device sends name labels rather than whether it displays them, and the toggle returns to its previous state after the call ends[^10]. ## Feature discontinuation and documentation currency Cisco states that effective 30 April 2026 it discontinues the name labels feature for shared devices and meeting rooms, with no replacement feature planned[^5]. The sign-up article was last updated on 19 June 2026, which is after the end of support date it carries, and it still describes the discontinuation in the future tense with the full enrolment flow intact[^8]. Sources disagree on the status across documents: the face recognition transparency note describes name labels as a current capability and does not mention the end of support[^6]. ## See also See also [Cisco biometric AI features and their governance](https://warmtransfer.net/knowledge/cisco-biometric-ai-features). See also [Cisco privacy data sheets as the destination for retention questions](https://warmtransfer.net/knowledge/cisco-privacy-data-sheets). See also [Cisco articles that outlive their own end of support dates](https://warmtransfer.net/knowledge/cisco-doc-currency). See also [The Webex name labels feature that face recognition serves](https://warmtransfer.net/knowledge/webex-calling-name-labels). ## Applicability Applies to: Cisco Webex Devices. Sources checked 2026-09-05. ## What remains uncertain What happens to enrolled data when the feature is withdrawn is not covered by the sources below. The privacy document the transparency note routes retention to is not covered by the sources below. The capabilities that run head detection on unenrolled people are not covered by the sources below. Where a face representation is stored is not covered by the sources below. How long a face representation is retained is not covered by the sources below. Whether deleting a photo deletes the derived vector is not covered by the sources below. Whether an enrolled representation is encrypted is not covered by the sources below. What remains of name labels outside shared devices is not covered by the sources below. ## Sources [^1]: An administrator enables face recognition for the organisation in Control Hub under organisation settings and can then invite users to enrol through an email template. Source: [Enable face recognition and name labels](https://help.webex.com/en-us/article/mc602k/Enable-face-recognition-and-name-labels), enablement procedure. Checked 2026-09-05. [^2]: The deletion instructions use two different nouns in the same passage, telling a user to delete their photos and describing the effect of deleting their data, and nothing states whether the derived vector is removed. Source: [Sign up for face recognition and name labels](https://help.webex.com/en-us/article/n3ubk5cb/Sign-up-for-face-recognition-and-name-labels), deletion passage. Checked 2026-09-05. [^3]: Five device families render name labels while only three send them, so some devices display a label they cannot originate. Source: [Toggle name labels on and off on Board, Desk, and Room series device](https://help.webex.com/en-us/article/au70s5/Toggle-name-labels-on-and-off-on-Board-Desk-and-Room-series-device), device support. Checked 2026-09-05. [^4]: Where the gesture recognition note says its training data came from Cisco employees with explicit consent, the face recognition note says only that it uses internally collected Cisco volunteer videos, with no consent permission or licence language. Source: [Head Detection and Face Recognition - AI Transparency Technical Note](https://www.cisco.com/c/dam/r/ctp/docs/white-paper/collaboration/ai-transparency-facial-recognition-technical-note.pdf), data sources section compared with the gesture note. Checked 2026-09-05. [^5]: Cisco states that effective 30 April 2026 it discontinues the name labels feature for shared devices and meeting rooms, and that there is no replacement feature planned. Source: [Enable face recognition and name labels](https://help.webex.com/en-us/article/mc602k/Enable-face-recognition-and-name-labels), End of Support notice. Checked 2026-09-05. [^6]: The face recognition transparency note describes name labels as a current capability and does not mention the end of support (disputed). Source: [Head Detection and Face Recognition - AI Transparency Technical Note](https://www.cisco.com/c/dam/r/ctp/docs/white-paper/collaboration/ai-transparency-facial-recognition-technical-note.pdf), feature overview compared with the product articles. Checked 2026-09-05. [^7]: Cisco's face recognition transparency note states that when the feature is enabled by an organisation, end users individually must opt in to use it. Source: [Head Detection and Face Recognition - AI Transparency Technical Note](https://www.cisco.com/c/dam/r/ctp/docs/white-paper/collaboration/ai-transparency-facial-recognition-technical-note.pdf), feature description. Checked 2026-09-05. [^8]: The sign-up article was last updated on 19 June 2026, after the end of support date it carries, and still describes the discontinuation in the future tense with the full enrolment flow intact. Source: [Sign up for face recognition and name labels](https://help.webex.com/en-us/article/n3ubk5cb/Sign-up-for-face-recognition-and-name-labels), End of Support notice and article date. Checked 2026-09-05. [^9]: Neither the transparency note nor any of the three product articles states where a face representation is stored or for how long. Source: [Head Detection and Face Recognition - AI Transparency Technical Note](https://www.cisco.com/c/dam/r/ctp/docs/white-paper/collaboration/ai-transparency-facial-recognition-technical-note.pdf), whole document set. Checked 2026-09-05. [^10]: The device toggle governs whether a device sends name labels rather than whether it displays them, and it returns to its previous state after the call ends. Source: [Toggle name labels on and off on Board, Desk, and Room series device](https://help.webex.com/en-us/article/au70s5/Toggle-name-labels-on-and-off-on-Board-Desk-and-Room-series-device), toggle behaviour. Checked 2026-09-05. [^11]: A user can return to their profile to edit their information or delete their photos, and deleting the data stops their name label appearing in meetings and calls. Source: [Sign up for face recognition and name labels](https://help.webex.com/en-us/article/n3ubk5cb/Sign-up-for-face-recognition-and-name-labels), sign-up procedure. Checked 2026-09-05. [^12]: A user enrols themselves through their profile on the Webex user site, granting camera permission and taking a photo. Source: [Sign up for face recognition and name labels](https://help.webex.com/en-us/article/n3ubk5cb/Sign-up-for-face-recognition-and-name-labels), sign-up procedure. Checked 2026-09-05. [^13]: If a user deletes their face recognition data, their name label no longer appears in meetings and calls. Source: [Sign up for face recognition and name labels](https://help.webex.com/en-us/article/n3ubk5cb/Sign-up-for-face-recognition-and-name-labels), Section on editing or deleting face recognition data. Checked 2026-10-14. [^14]: A user edits, retakes or deletes their face recognition data on the Webex user site under Profile > Face recognition > Edit. Source: [Sign up for face recognition and name labels](https://help.webex.com/en-us/article/n3ubk5cb/Sign-up-for-face-recognition-and-name-labels), Section on editing or deleting face recognition data. Checked 2026-10-14. [^15]: A user can sign up for face recognition only after their organization enables it, either through the invitation email or on user.webex.com. Source: [Sign up for face recognition and name labels](https://help.webex.com/en-us/article/n3ubk5cb/Sign-up-for-face-recognition-and-name-labels), Sign-up procedure, opening paragraph. Checked 2026-10-14. [^16]: Enrolment captures a photo through the browser camera, in good lighting with only the user in the frame, and the user can retake it. Source: [Sign up for face recognition and name labels](https://help.webex.com/en-us/article/n3ubk5cb/Sign-up-for-face-recognition-and-name-labels), Sign-up procedure, photo steps. Checked 2026-10-14. [^17]: Neither the admin enablement article nor the user sign-up article for face recognition states a retention period for face data. Source: [Sign up for face recognition and name labels](https://help.webex.com/en-us/article/n3ubk5cb/Sign-up-for-face-recognition-and-name-labels), Whole article (absence finding). Checked 2026-10-14.