# Contact center transcription and redaction Canonical: https://warmtransfer.net/knowledge/ai-transcription-accuracy Last verified: 2026-09-16 Webex Contact Center tracks real-time transcription metrics in Analyzer reports[^7]. Multi-language support for AI Assistant capabilities is configured at the flow level[^5]. ## Transcription reporting and channel coverage The Real-time Transcriptions report sits in the AI Assistant Dashboard under the Analyzer report path Stock Reports, then Historical Reports, then Agent Reports, containing 1 row for each agent[^7]. Cisco states that this report shows only interactions where the channel type is telephony[^7]. The report tracks whether real-time transcription was available during each call, the count of agents using transcription, feedback metrics, and the total transcription minutes processed[^8]. In addition, the report is accompanied by an Average Handle Time with Transcripts card and a Total Call with Transcripts card[^8]. ## Language configuration and multi-language support Multi-language support for the Webex Contact Center AI Assistant is activated for an organisation through feature flags[^5]. An administrator then configures the language for each call flow within Flow Designer[^5]. Cisco states that this configuration establishes the Transcript Language for all calls routed through those flows[^5]. Sources disagree regarding the broader language availability status: Cisco states in the Webex Contact Center multi-language article dated 19 June 2026 that AI Assistant features previously available primarily in English now process conversations and generate insights in multiple languages, listing 17 locales at General Availability including French, Hindi, Italian, Polish, Portuguese, Romanian, Spanish, Greek, Tamil, Telugu, Thai, and Bahasa[^6]. In the field, while the multi-language article states that availability may differ depending on the feature, locale, and SKU, it publishes 5 separate supported-language tables for real-time transcription, summaries, real-time assist, Auto CSAT, and wellness breaks whose contents are identical to one another: 68 locale rows each, comprising 17 marked General Availability, 14 marked Controlled Availability, and 37 marked Beta[^4]. ## Applicability Applies to: Cisco Webex Contact Center. Sources checked 2026-09-16. ## What remains uncertain Whether non-English AI Assistant support is generally available or Beta is not covered by the sources below. Any published accuracy figure for Webex Contact Center real-time transcription is not covered by the sources below. Which languages actually differ between the 5 AI Assistant features is not covered by the sources below. What redaction is applied to a Webex Contact Center transcript is not covered by the sources below. Whether digital interactions are transcribed at all and where that is measured is not covered by the sources below. What happens when a caller speaks a language other than the flow's Transcript Language is not covered by the sources below. ## Sources [^1]: The AI Assistant Dashboard in the Webex Contact Center Analyzer carries 8 reports: Agent Wellness Breaks, Auto CSAT, Dropped Call Summaries, Agent Summary, Real-time Transcriptions, Topic Analytics Trending Topics and Topic Summary, Real-Time Assist KPIs, and Post-Call and Mid-Call Summary KPIs. Source: [AI Assistant reports in Analyzer](https://help.webex.com/en-us/article/ioqbvd/AI-assistant-reports-in-Analyzer), AI Assistant Dashboard, report list. Checked 2026-09-16. [^2]: Cisco states that the AI Assistant Dashboard and reports are currently not available in the Analyzer Beta. Source: [AI Assistant reports in Analyzer](https://help.webex.com/en-us/article/ioqbvd/AI-assistant-reports-in-Analyzer), Access the AI Assistant Dashboard and Reports, closing note. Checked 2026-09-16. [^3]: The Webex Contact Center AI Assistant reports article describes only adoption and operational impact measures such as availability, agent counts, transcription minutes, average handle time, consult duration, transfer counts and hold events, and across its 28346 characters the words accuracy, accurate, confidence, hallucination, sample and validate each occur 0 times (field report). Source: [AI Assistant reports in Analyzer](https://help.webex.com/en-us/article/ioqbvd/AI-assistant-reports-in-Analyzer), whole article, counted against the rendered text. Checked 2026-09-16. [^4]: The Webex Contact Center multi-language article states that availability may differ depending on the feature the locale and the SKU, then publishes 5 separate supported-language tables for real-time transcription summaries real-time assist Auto CSAT and wellness breaks whose contents are identical to one another: 68 locale rows each, of which 17 are marked General Availability, 14 Controlled Availability and 37 Beta (field report). Source: [Multi-language Support for AI Assistant Features](https://help.webex.com/en-us/article/nlm6pob/Multi-language-Support-for-AI-Assistant-Features), Supported languages for Cisco AI Assistant, Tables 1 to 5 compared. Checked 2026-09-16. [^5]: Multi-language support for the Webex Contact Center AI Assistant is turned on for an organisation through feature flags, after which an administrator configures the language for each call flow in Flow Designer, and Cisco states that this setting establishes the Transcript Language for all calls processed through those flows. Source: [Multi-language Support for AI Assistant Features](https://help.webex.com/en-us/article/nlm6pob/Multi-language-Support-for-AI-Assistant-Features), Admin Configuration. Checked 2026-09-16. [^6]: Cisco states in the Webex Contact Center multi-language article dated 19 June 2026 that AI Assistant features previously available primarily in English now process conversations and generate insights in multiple languages, and lists 17 locales at General Availability including French Hindi Italian Polish Portuguese Romanian Spanish Greek Tamil Telugu Thai and Bahasa (disputed). Source: [Multi-language Support for AI Assistant Features](https://help.webex.com/en-us/article/nlm6pob/Multi-language-Support-for-AI-Assistant-Features), opening paragraph and Supported languages tables. Checked 2026-09-16. [^7]: The Real-time Transcriptions report in the AI Assistant Dashboard contains one row for each agent, sits at the Analyzer report path Stock Reports then Historical Reports then Agent Reports, and Cisco states it shows only the interactions where the channel type is telephony. Source: [AI Assistant reports in Analyzer](https://help.webex.com/en-us/article/ioqbvd/AI-assistant-reports-in-Analyzer), Real-time Transcription KPIs, report description. Checked 2026-09-16. [^8]: The Real-time Transcriptions report tracks whether real-time transcription was available during each call, the number of agents using transcription, the total transcription minutes processed and feedback metrics, and is accompanied by a Total Call with Transcripts card and an Average Handle Time with Transcripts card. Source: [AI Assistant reports in Analyzer](https://help.webex.com/en-us/article/ioqbvd/AI-assistant-reports-in-Analyzer), Real-time Transcription KPIs, key insights. Checked 2026-09-16. [^9]: The AI Assistant is described as a paid add-on for Webex Contact Center; its features are visible only to organizations/users who have paid for the add-on and whose administrator has turned the specific feature on. Source: [Cisco AI Assistant for Webex Contact Center](https://help.webex.com/en-us/article/nvvv1zb/Get-started-with-Cisco-AI-Assistant-for-Webex-Contact-Center), FAQ section. Checked 2026-09-04. [^10]: Cisco states the AI Assistant supports English only for now, with support for non-English languages currently in Beta (disputed). Source: [Cisco AI Assistant for Webex Contact Center](https://help.webex.com/en-us/article/nvvv1zb/Get-started-with-Cisco-AI-Assistant-for-Webex-Contact-Center), FAQ section. Checked 2026-09-04.