# Using Webex Calling voicemail

For A Webex Calling user configuring and managing their personal voicemail box.

Canonical: https://warmtransfer.net/guides/webex-calling-voicemail-user-guide

Last verified: 2026-09-24

Webex Calling provides a personal voicemail service that stores voice messages and allows message retrieval through phones, soft clients, or voice portals[^17][^51]. Users can tailor greetings, configure call forwarding triggers, adjust notification preferences, and manage stored audio files[^38][^25][^43].

## Before you start

To configure your mailbox, you must have a Webex Calling license and have voicemail enabled by your administrator[^50]. For browser administration, access User Hub at Settings > Calling > Voicemail[^44]. For soft-client administration, use Webex App advanced call settings[^11]. If you use a physical desk phone, ensure your administrator has enabled the relevant softkey or button[^18].

## What changes by situation

- Where will you usually listen to your messages? On a Cisco IP Phone 6800, 7800 or 8800 Series desk phone; On a Cisco Video Phone 8875; In Webex App on desktop or mobile; By dialling the voice portal from another phone.
- Do you want a copy of each voicemail sent to your email? No, keep messages only in my mailbox; Yes, keep messages in my mailbox and email me a copy.

## Step 1: Turn voicemail on

### Do
Sign in to User Hub, navigate to Settings > Calling > Voicemail, and turn on the voicemail toggle[^44][^50]. Alternatively, open Webex App advanced call settings, select Voicemail, and switch on the Voicemail Service toggle[^11].

### What you should see
Verify that the voicemail toggle remains active and reveals the underlying configuration sections[^44]. If the toggle does not appear, your administrator has not enabled voicemail for your user account[^50].

### Rollback
Switch the voicemail toggle back to the off position in User Hub or Webex App[^11][^50].

## Step 2: Set your voicemail PIN

### Do
In User Hub, navigate to Settings > Calling > Voicemail and select Reset voicemail PIN[^29]. Enter a new PIN between 6 and 30 digits long, re-enter it to confirm, and select Submit[^27][^29]. The PIN must not repeat a simple pattern like 121212, contain your phone number or extension forwards or reversed, repeat a single digit more than 3 times consecutively, include more than 3 ascending or descending digits in a row, match your current PIN reversed, or duplicate any of your last 10 PINs[^26].

### What you should see
Verify that User Hub accepts the entry without displaying validation errors[^29].

### Rollback
Suggested rollback: navigate back to Settings > Calling > Voicemail, select Reset voicemail PIN, and enter an alternate PIN complying with the rules.

## Step 3: Complete first-time portal setup and record your name

### Do
From your desk phone or Webex App, dial *62[^37]. When prompted by the portal, enter your default or newly assigned passcode followed by the pound key[^14]. If your administrator configured a temporary default passcode, the system prompts you to create a personal passcode and record your name[^14].

### What you should see
Suggested check: confirm that the portal authenticates your credentials without issuing a lockout prompt.

### Rollback
Suggested rollback: dial the voice portal access code and follow the spoken prompts to re-record your name if changes are needed.

## Step 4: Configure call routing to voicemail

### Do
In User Hub voicemail settings, configure when inbound calls route to your mailbox by selecting send all calls, send calls when busy, or send calls when unanswered after a chosen ring count[^38][^52]. Selecting send all calls automatically disables both the busy and no-answer triggers[^36].

### What you should see
Verify that your selections persist after saving[^38]. If send all calls was chosen, confirm that the busy and no-answer options are greyed out[^36].

### Rollback
Return to User Hub voicemail settings, uncheck the enabled options, and save your preferences[^38].

## Step 5: Configure voicemail greetings

### Do
Under Send calls to voicemail with greetings in User Hub, choose either the default greeting or a custom greeting for both busy and no-answer states[^38]. To provide a custom greeting, record it within User Hub or upload a WAV file formatted as 8 kHz, 8-bit mono CCITT mu-law, with a file size of at most 960 KB (approximately 90 seconds)[^16]. Note that activating an extended away greeting via the voice portal stops callers from leaving voicemail messages[^13].

### What you should see
Place a test call to your extension while your line is engaged to verify the busy greeting, and let a test call ring out to verify the no-answer greeting[^38].

### Rollback
In User Hub, switch the busy and no-answer selections back to the default greeting[^38].

## Step 6: Configure message delivery and email copy

**No, keep messages only in my mailbox**

### Do
Under Message storage in User Hub, ensure Use internal mailbox is selected[^17]. Leave Email a copy of the voicemail message disabled[^12]. Standard email notifications of new messages remain active by default, whereas text message notifications are available only for US and Canada numbers[^25].

### What you should see
Deposit a test voicemail on your extension, confirm it arrives in your internal mailbox[^12][^17][^25].

### Rollback
Enable Email a copy of the voicemail message in User Hub if message attachments are desired[^12].

**Yes, keep messages in my mailbox and email me a copy**

### Do
Under Message storage in User Hub, keep Use internal mailbox selected[^17]. Turn on Email a copy of the voicemail message and enter your email address[^12]. This retains messages in your internal box while routing a copy to email[^53].

### What you should see
Leave a test message on your line and verify that an email arrives containing a.wav file attachment[^40]. If your administrator has enabled transcription for your location, confirm that the email body includes the text transcript[^40]. If the copy toggle is missing, your administrator has disabled voicemail forwarding options[^1].

### Rollback
Turn off Email a copy of the voicemail message in User Hub[^12].

## Step 7: Configure message waiting indications

**On a Cisco IP Phone 6800, 7800 or 8800 Series desk phone**

### Do
In User Hub under Message storage, with Use internal mailbox selected, turn on the message waiting indicator for desk phones[^17].

### What you should see
Deposit a test message and verify that the desk phone handset light strip displays a solid red light, the display presents an unread count, and lifting the handset produces a stutter dial tone[^19]. On the Cisco IP Phone 8845, the handset strip glows steady red for voice messages and flashes red for incoming calls[^22].

### Rollback
Turn off the message waiting indicator toggle in User Hub[^17].

**On a Cisco Video Phone 8875**

### Do
In User Hub under Message storage, with Use internal mailbox selected, verify that the message waiting indicator for desk phones is enabled[^17].

### What you should see
Deposit a test message and confirm that a voicemail icon with a counter appears on the screen, a numeric counter displays on the Recents button, and the handset strip LED illuminates if configured by an administrator[^45].

### Rollback
Turn off the message waiting indicator toggle in User Hub[^17].

**In Webex App on desktop or mobile**

### Do
In Webex App advanced call settings, check Message waiting indicator and turn on the Use unified messaging toggle[^6].

### What you should see
Deposit a test voicemail and verify that a red badge counter appears displaying the number of unread voice messages[^2]. Visual voicemail indications apply only to your primary line[^49].

### Rollback
Uncheck Message waiting indicator in Webex App advanced call settings[^6].

**By dialling the voice portal from another phone**

### Do
In User Hub under Voicemail notifications, ensure email notifications are enabled or configure a US or Canada mobile number for text message alerts[^25].

### What you should see
Deposit a test voicemail and verify delivery of the notification email or SMS alert[^25].

### Rollback
Disable notifications under Voicemail notifications in User Hub[^25].

## Step 8: Retrieve and play messages

**On a Cisco IP Phone 6800, 7800 or 8800 Series desk phone**

### Do
Press the Messages button on your phone and follow the spoken voice prompts[^18]. On Cisco IP Phone 8800 Series devices running multiplatform firmware through 12.0(7)SR3, pressing Messages autodials the voicemail system[^20][^21]. On the 6800 Series use the Messages button or softkey, and on 7832 or 8832 conference phones press the Messages softkey[^18].

### What you should see
Confirm that the audio prompt connects and initiates playback[^18]. If the button or softkey fails to initiate a call, the administrator must enable the Messages softkey[^18].

**On a Cisco Video Phone 8875**

### Do
On the home screen tap Recents, tap Expand to choose a line if multiple lines exist, select the voicemail icon in the list, and follow the voice instructions[^48]. Alternatively, press the hardware Messages key[^46].

### What you should see
Verify that the system connects to the voice portal and begins playing the selected message[^48].

**In Webex App on desktop or mobile**

### Do
On desktop Webex App, go to Voicemail, select a message, and click Play[^5]. On mobile Webex App, open Calls, tap Voicemail at the top, select a message, and tap Play[^8]. To access messages on additional secondary lines, call the voice portal from Webex App[^9]. An exclamation mark designates an urgent message, and a key icon indicates a private message that cannot be forwarded[^7].

### What you should see
Verify that audio playback begins[^5][^8]. If transcription is missing, the message may still be pending processing, may contain unclear audio, or may have been received before transcriptions were enabled[^10].

### Rollback
Suggested rollback: select the message and choose the option to mark it as unread.

**By dialling the voice portal from another phone**

### Do
From your Webex Calling device or Webex App, dial *62 and enter your passcode followed by #[^14][^37]. From an outside or non-Webex phone, dial your location's dedicated voice portal telephone number to access the portal[^51].

### What you should see
Suggested check: confirm that the portal authenticates your credentials and begins message playback.

## Step 9: Manage storage and delete messages

**On a Cisco IP Phone 6800, 7800 or 8800 Series desk phone**

### Do
In User Hub, use Manage voicemails to play, download, or delete single or multiple messages[^43]. Note that an individual message may be up to 10 minutes, and the total mailbox capacity is 100 minutes or 1000 pages of fax, shared across voice and fax items[^54]. Messages older than 180 days are archived automatically and require a service request to Cisco for retrieval[^55].

### What you should see
Verify that deleted messages disappear from the list and that the handset light strip and display counters clear once unheard messages are cleared[^19][^43].

**On a Cisco Video Phone 8875**

### Do
In User Hub, open Manage voicemails to download or delete old messages[^43]. Note that a mailbox is capped at 100 minutes total (with individual messages up to 10 minutes) or 1000 fax pages[^54]. Messages older than 180 days are archived automatically and cannot be retrieved without submitting a service request to Cisco[^55].

### What you should see
Verify that unread icons and count badges on the phone display clear after deleting unheard messages[^43][^45].

**In Webex App on desktop or mobile**

### Do
In Webex App desktop, right-click a message and select Delete[^4]. In Webex App mobile, swipe left across the message and tap Delete[^4]. Single messages are limited to 10 minutes, and total storage across voice and fax is 100 minutes or 1000 fax pages[^54]. Messages older than 180 days archive automatically and require a Cisco service request for recovery[^55].

### What you should see
Confirm that the deleted message is removed from the active message list and the red badge count decreases[^2][^4].

### Rollback
Open Trash in Webex App and recover the deleted message[^4].

**By dialling the voice portal from another phone**

### Do
Manage your message retention through User Hub Manage voicemails or delete messages during audio portal review[^43]. Total mailbox capacity is 100 minutes (up to 10 minutes per message) or 1000 fax pages[^54]. Messages are automatically archived after 180 days, requiring a Cisco service request to retrieve[^55].

### What you should see
Suggested check: sign in to the voice portal or User Hub to confirm the deleted messages no longer play or appear in active lists.

## Step 10: Configure caller transfer on 0 (optional)

### Do
In User Hub under Transfer from voicemail greeting, enable Transfer on 0 to another phone number and input the destination phone number[^42]. Update your voicemail greeting to inform callers they may press 0 to be transferred[^42].

### What you should see
Place a test call to your extension from an external line, wait for the greeting to begin playing, press 0, and verify the call successfully redirects to the designated number[^42].

### Rollback
Turn off the Transfer on 0 to another phone number toggle in User Hub and re-record your greeting without the prompt[^42].

## Step 11: Recover from voice portal lockout

### Do
In User Hub, navigate to Settings > Calling > Voicemail and select Reset voicemail PIN to assign a new PIN[^29].

### What you should see
From your phone, dial *62 and verify that the voice portal accepts your newly reset PIN without rejecting the connection[^37].

## Applicability

Applies to: Cisco Webex Calling, Cisco Webex App, Cisco IP Phone 6800 7800 8800 7832 8832, Cisco IP Phone 6800 7800 8800, Cisco IP Phone 8800 Series Multiplatform, Cisco IP Phone 8845 Multiplatform, and Cisco Video Phone 8875. Deployments: multi-tenant. Sources checked 2026-09-24. Desk phone procedures for Cisco IP Phone 8800 Series cover multiplatform firmware releases up through 12.0(7)SR3[^21]. Cisco documentation for the 8875 names no specific firmware release[^47]. Text message notifications for new voicemails are limited strictly to phone numbers in the United States and Canada[^25].

## What remains uncertain

Sources disagree on supported transcription languages: one Cisco article states non-English messages may not transcribe, while another lists 6 supported languages including English, French, German, Italian, Japanese, and Spanish[^39][^41]. No held document states the specific behavior or call disposition that occurs when a voicemail box reaches its storage capacity[^56]. Neither the default ring count nor the available range for unanswered call routing is published by Cisco[^52]. The exact number of failed passcode attempts required to trigger a voice portal lockout is not covered by the sources below. Dedicated voice portal external telephone numbers are provisioned per location and are not covered by the sources below.

## Sources

[^1]: The administrator's voicemail forwarding setting controls whether a user may forward messages, use an external mailbox or email copies, so any of these options may be missing for a given user. Source: [Configure your voicemail settings](https://help.webex.com/en-us/article/fdkhld/Configure-your-voicemail-settings), administrator-controlled settings notes. Checked 2026-09-24.
[^2]: Webex App shows a red badge counter giving the number of unread voice messages. Source: [Webex App | Voicemail](https://help.webex.com/en-us/article/nptrwuw/Webex-Voicemail), overview section. Checked 2026-09-24.
[^3]: On Webex App mobile the user can tap the menu icon and select Call Voicemail to reach further features through voice prompts, and a PIN is needed for those features. Source: [Webex App | Listen to or read your voice messages](https://help.webex.com/en-US/article/8u5983/Webex-App-%7C-Listen-to-your-voice-messages), Webex Calling tab, Mobile, Call Voicemail. Checked 2026-09-24.
[^4]: In Webex App a deleted voice message moves to Trash and can be recovered from there; on desktop the user right-clicks the message and chooses Delete, on mobile they swipe left and tap Delete. Source: [Webex App | Listen to or read your voice messages](https://help.webex.com/en-US/article/8u5983/Webex-App-%7C-Listen-to-your-voice-messages), Webex Calling tab, Desktop and Mobile, delete. Checked 2026-09-24.
[^5]: On Webex App desktop with Webex Calling the user goes to Voicemail, selects a message and clicks Play, and can also call the sender with audio or video, delete the message or mark it as read. Source: [Webex App | Listen to or read your voice messages](https://help.webex.com/en-US/article/8u5983/Webex-App-%7C-Listen-to-your-voice-messages), Webex Calling tab, Desktop. Checked 2026-09-24.
[^6]: In Webex App advanced call settings a user receives new voice messages by email by turning on the Forward to email address toggle and entering an address, receives them in the app with the Use unified messaging toggle, and checks Message waiting indicator to see a badge for new messages. Source: [Webex App | Manage your advanced call settings](https://help.webex.com/en-us/article/nfylvfcb/Webex-App-|-Manage-your-advanced-call-settings), section Voicemail, choose how to receive voice messages. Checked 2026-09-24.
[^7]: In Webex App an exclamation mark marks an urgent voice message and a key icon marks a private message that cannot be forwarded. Source: [Webex App | Listen to or read your voice messages](https://help.webex.com/en-US/article/8u5983/Webex-App-%7C-Listen-to-your-voice-messages), Webex Calling tab, Desktop, voice message indicators. Checked 2026-09-24.
[^8]: On Webex App mobile with Webex Calling the user goes to Calls, taps Voicemail at the top, selects a message and taps Play. Source: [Webex App | Listen to or read your voice messages](https://help.webex.com/en-US/article/8u5983/Webex-App-%7C-Listen-to-your-voice-messages), Webex Calling tab, Mobile. Checked 2026-09-24.
[^9]: From Webex App the user can call the voice portal to use advanced voicemail features such as changing the outgoing message, and to reach messages on additional lines. Source: [Webex App | Voicemail](https://help.webex.com/en-us/article/nptrwuw/Webex-Voicemail), sections on advanced features and multiple lines. Checked 2026-09-24.
[^10]: In Webex App a Webex Calling message may have no transcription if it was left before transcriptions were available, is still pending, or has unclear audio. Source: [Webex App | Listen to or read your voice messages](https://help.webex.com/en-US/article/8u5983/Webex-App-%7C-Listen-to-your-voice-messages), Webex Calling tab, Desktop and Mobile, transcription note. Checked 2026-09-24.
[^11]: In Webex App advanced call settings a Webex Calling user turns voicemail on by selecting Voicemail and turning on the Voicemail Service toggle. Source: [Webex App | Manage your advanced call settings](https://help.webex.com/en-us/article/nfylvfcb/Webex-App-|-Manage-your-advanced-call-settings), section Voicemail. Checked 2026-09-24.
[^12]: A user can turn on Email a copy of the voicemail message to receive each voicemail at an address they enter, where the administrator's settings allow it. Source: [Configure your voicemail settings](https://help.webex.com/en-us/article/fdkhld/Configure-your-voicemail-settings), section Voicemail notifications, Email a copy of the voicemail message. Checked 2026-09-24.
[^13]: When the user activates an extended away greeting through the voice portal, callers cannot leave voicemail messages. Source: [Set the voicemail greetings using voice portal](https://help.webex.com/article/z2y1hy/Set-the-voicemail-greetings-using-voice-portal), section Record extended away greeting, note. Checked 2026-09-24.
[^14]: On a first call to the voice portal the user is asked for a passcode followed by the pound key, and a user holding an administrator-set default passcode enters it and is then prompted to create a personal passcode and record their name. Source: [Set-up Voicemail Passcode and Unlock Voice Portal](https://www.cisco.com/c/en/us/support/docs/unified-communications/webex-calling/220386-set-up-voicemail-passcode-and-unlock-voi.html), section on first-time setup of the voicemail passcode. Checked 2026-09-24.
[^15]: Two Cisco documents give different digit paths for changing a greeting by phone: the 2026 help article puts greetings under 3 then 2 for busy and 3 for no answer, while the 2024 tech note lists Change Busy Greeting as 2 and Change No Answer Greeting as 3 directly in the voice messaging menu (disputed). Source: [Manage Voice Mail Options in the User Voice Portal](https://www.cisco.com/c/en/us/support/docs/unified-communications/webex-calling/221597-manage-voice-mail-options-in-the-user-vo.html), voice messaging main menu option list. Checked 2026-09-24.
[^16]: A custom greeting can be recorded in User Hub or uploaded as a WAV file in 8 kHz 8-bit mono CCITT mu-law format of at most 960 KB, about 90 seconds. Source: [Configure your voicemail settings](https://help.webex.com/en-us/article/fdkhld/Configure-your-voicemail-settings), section Send calls to voicemail with greetings, custom greeting specification. Checked 2026-09-24.
[^17]: With Use internal mailbox selected, messages are kept for access by phone or User Hub and the user may turn on the message waiting indicator on desk phones. Source: [Configure your voicemail settings](https://help.webex.com/en-us/article/fdkhld/Configure-your-voicemail-settings), section Message storage, Internal mailbox. Checked 2026-09-24.
[^18]: On Cisco IP Phone 7800 and 8800 Series the user presses the Messages button and follows the voice prompts, on the 6800 the Messages button or softkey, on the 7832 and 8832 conference phones the Messages softkey, and the administrator must have enabled the Messages softkey. Source: [Check your voicemail on your Cisco IP Phone](https://help.webex.com/en-us/article/nhved1q/Check-your-voicemail-on-your-Cisco-IP-Phone), section on accessing voicemail, per-model steps. Checked 2026-09-24.
[^19]: On Cisco IP Phone 6800, 7800 and 8800 Series on Webex Calling a new voicemail shows as a solid red handset light strip, an on-screen count, an exclamation mark for urgent messages and a stutter tone on the line. Source: [Check your voicemail on your Cisco IP Phone](https://help.webex.com/en-us/article/nhved1q/Check-your-voicemail-on-your-Cisco-IP-Phone), section on message waiting indicators. Checked 2026-09-24.
[^20]: The Cisco IP Phone 8800 Series multiplatform user guide, updated 2025-11-19 and covering firmware through 12.0(7)SR3, describes the Messages button as a speed dial into the voicemail system and says to press Messages and follow the voice prompts. Source: [Cisco IP Phone 8800 Series Multiplatform Phones User Guide - Voicemail](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/MPP/8800/english/userguide/p881_b_8800-3pcc-user-guide/p881_b_8800-3pcc-user-guide-110_chapter_01011.html), sections Your personal voicemail account and Access your personal voicemail. Checked 2026-09-24.
[^21]: The newest firmware release with a New and Changed Information section in the Cisco IP Phone 8800 Series multiplatform user guide is 12.0(7)SR3. Source: [Cisco IP Phone 8800 Series Multiplatform Phones User Guide - Your Phone](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/MPP/8800/english/userguide/p881_b_8800-3pcc-user-guide/p881_b_8800-3pcc-user-guide-110_chapter_00.html), New and Changed Information sections. Checked 2026-09-24.
[^22]: On the Cisco IP Phone 8845 the handset light strip (callout 1) flashes red for an incoming call and is steady red for a new voice message. Source: [Cisco IP Phone 8800 Series Multiplatform Phones User Guide - Your Phone](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/MPP/8800/english/userguide/p881_b_8800-3pcc-user-guide/p881_b_8800-3pcc-user-guide-110_chapter_00.html), figure Cisco IP Phone 8845 Buttons and Hardware, callout 1. Checked 2026-09-24.
[^23]: On the Cisco IP Phone 8845 buttons and hardware figure, callout 8 is a group of three buttons, Contacts, Applications and Messages, and Messages autodials the voice messaging system. Source: [Cisco IP Phone 8800 Series Multiplatform Phones User Guide - Your Phone](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/MPP/8800/english/userguide/p881_b_8800-3pcc-user-guide/p881_b_8800-3pcc-user-guide-110_chapter_00.html), figure Cisco IP Phone 8845 Buttons and Hardware, callout 8 and table. Checked 2026-09-24.
[^24]: On the Cisco IP Phone 8845 the softkey buttons are callout 4, the navigation cluster with Select button callout 5 and the programmable line and feature buttons callout 3. Source: [Cisco IP Phone 8800 Series Multiplatform Phones User Guide - Your Phone](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/MPP/8800/english/userguide/p881_b_8800-3pcc-user-guide/p881_b_8800-3pcc-user-guide-110_chapter_00.html), figure Cisco IP Phone 8845 Buttons and Hardware, callouts 3 4 5. Checked 2026-09-24.
[^25]: Voicemail notifications can go by email, text message or both; email notification is on by default and text notification is limited to US and Canada phone numbers. Source: [Configure your voicemail settings](https://help.webex.com/en-us/article/fdkhld/Configure-your-voicemail-settings), section Voicemail notifications. Checked 2026-09-24.
[^26]: The voicemail PIN must not repeat a pattern such as 121212, contain the user's phone number or extension forward or reversed, repeat one digit more than three times in a row, run more than three ascending or descending digits, be the current PIN reversed, or match any of the last 10 PINs. Source: [Set or reset your voicemail PIN](https://help.webex.com/en-us/article/nbhhvl9/Set-or-reset-your-voicemail-PIN), PIN requirements list, items 2 onwards. Checked 2026-09-24.
[^27]: The published voicemail PIN requirements say the PIN must be 6 to 30 digits long. Source: [Set or reset your voicemail PIN](https://help.webex.com/en-us/article/nbhhvl9/Set-or-reset-your-voicemail-PIN), PIN requirements list, first item. Checked 2026-09-24.
[^28]: If the administrator sets no passcode policy the user's voicemail passcode never expires, and where a policy exists it may set 1 to 7 days between changes and expiry after 15 to 180 days. Source: [Configure your voicemail settings](https://help.webex.com/en-us/article/fdkhld/Configure-your-voicemail-settings), section on PIN and passcode. Checked 2026-09-24.
[^29]: A user sets or resets their voicemail PIN in User Hub under Settings then Calling then Voicemail by selecting Reset voicemail PIN, entering the new PIN, re-entering it and clicking Submit. Source: [Set or reset your voicemail PIN](https://help.webex.com/en-us/article/nbhhvl9/Set-or-reset-your-voicemail-PIN), procedure Set or reset your voicemail PIN, steps 1 to 5. Checked 2026-09-24.
[^30]: While a message is playing in the voice portal, # saves the message and 7 deletes it. Source: [Manage Voice Mail Options in the User Voice Portal](https://www.cisco.com/c/en/us/support/docs/unified-communications/webex-calling/221597-manage-voice-mail-options-in-the-user-vo.html), message playback options list. Checked 2026-09-24.
[^31]: In the voice portal the user records a busy greeting by pressing 3 for greetings, 2 for busy greeting, 1 to record, then # to finish, and option 3 in that menu reverts to the system default greeting. Source: [Set the voicemail greetings using voice portal](https://help.webex.com/article/z2y1hy/Set-the-voicemail-greetings-using-voice-portal), section Record busy greeting. Checked 2026-09-24.
[^32]: The 2023 tech note states that after 4 failed passcode attempts the voice portal locks and can be unlocked by the administrator resetting the PIN or by the user selecting Reset voicemail PIN in their own settings. Source: [Set-up Voicemail Passcode and Unlock Voice Portal](https://www.cisco.com/c/en/us/support/docs/unified-communications/webex-calling/220386-set-up-voicemail-passcode-and-unlock-voi.html), section on voice portal lockout and unlock. Checked 2026-09-24.
[^33]: In the voice portal the user records a no-answer greeting by pressing 3 for greetings, 3 for no-answer greeting, 1 to record, then # to finish. Source: [Set the voicemail greetings using voice portal](https://help.webex.com/article/z2y1hy/Set-the-voicemail-greetings-using-voice-portal), section Record no-answer greeting. Checked 2026-09-24.
[^34]: In the voice portal the user records their personalised name by pressing 3 for greetings then 1, speaking after the tone and pressing # to finish, and a new recording replaces the previous one. Source: [Set the voicemail greetings using voice portal](https://help.webex.com/article/z2y1hy/Set-the-voicemail-greetings-using-voice-portal), section Record personalized name. Checked 2026-09-24.
[^35]: Calling the voice portal from their own phone the user enters their passcode then #; calling from another phone they press *, enter their mailbox ID (extension) then #, then their passcode then #. Source: [Set the voicemail greetings using voice portal](https://help.webex.com/article/z2y1hy/Set-the-voicemail-greetings-using-voice-portal), passcode entry note under each procedure. Checked 2026-09-24.
[^36]: Choosing send all calls to voicemail makes the busy and no-answer options unavailable, while busy and no-answer can be used together. Source: [Configure your voicemail settings](https://help.webex.com/en-us/article/fdkhld/Configure-your-voicemail-settings), section Send calls to voicemail with greetings, note. Checked 2026-09-24.
[^37]: A Webex Calling user reaches the voice portal by dialling *62 from their phone or from Webex App. Source: [Set the voicemail greetings using voice portal](https://help.webex.com/article/z2y1hy/Set-the-voicemail-greetings-using-voice-portal), each procedure, step 1. Checked 2026-09-24.
[^38]: User Hub offers three ways to send calls to voicemail: send all calls, send calls when the line is busy, and send calls when no one answers after a ring count picked from a list, each busy and no-answer case using a default or a custom greeting. Source: [Configure your voicemail settings](https://help.webex.com/en-us/article/fdkhld/Configure-your-voicemail-settings), section Send calls to voicemail with greetings. Checked 2026-09-24.
[^39]: Cisco's user articles disagree on transcription language: the Webex App listen article says a message left in a language other than English may have no transcription, while the User Hub article lists six supported languages (disputed). Source: [Webex App | Listen to or read your voice messages](https://help.webex.com/en-US/article/8u5983/Webex-App-%7C-Listen-to-your-voice-messages), Webex Calling tab, Desktop, note on why a message may lack a transcription. Checked 2026-09-24.
[^40]: The user article's transcription section says a user receives transcriptions only when the administrator has enabled transcription for their location, Use internal mailbox is selected and Email a copy of the voicemail message is on, and the transcript then arrives in the email body with a .wav attachment and also shows in Webex App. Source: [Configure your voicemail settings](https://help.webex.com/en-us/article/fdkhld/Configure-your-voicemail-settings), section Voicemail transcription. Checked 2026-09-24.
[^41]: The User Hub voicemail article lists English, French, German, Italian, Japanese and Spanish as the supported transcription languages. Source: [Configure your voicemail settings](https://help.webex.com/en-us/article/fdkhld/Configure-your-voicemail-settings), section Voicemail transcription, prerequisites. Checked 2026-09-24.
[^42]: A user can turn on Transfer on 0 to another phone number so a caller who presses 0 during the greeting is transferred to that number, and Cisco advises saying so in the greeting. Source: [Configure your voicemail settings](https://help.webex.com/en-us/article/fdkhld/Configure-your-voicemail-settings), section Transfer from voicemail greeting. Checked 2026-09-24.
[^43]: In User Hub under Settings then Calling then Voicemail the user selects Manage voicemails to play a message, download or delete one or several, and mark messages played or unplayed. Source: [Listen to your voice messages](https://help.webex.com/en-us/article/raxe9/Calling-User-Portal-Listen-to-Your-Voice-Messages), procedure steps 1 to 4 and message management options. Checked 2026-09-24.
[^44]: A Webex Calling user reaches their own voicemail settings by signing in to User Hub and selecting Settings then Calling then Voicemail. Source: [Configure your voicemail settings](https://help.webex.com/en-us/article/fdkhld/Configure-your-voicemail-settings), opening section, navigation to voicemail settings. Checked 2026-09-24.
[^45]: On the Cisco Video Phone 8875 a new voicemail shows as a voicemail or urgent voicemail icon with a message count (next to the line on a multi-line phone), a digit on the Recents button, and a handset strip LED if the administrator configured it. Source: [Check voicemails on 9800/8875 (Multiplatform)](https://help.webex.com/en-us/article/nxbjg75/Check-voicemails-on-your-phone), section on new voicemail indicators. Checked 2026-09-24.
[^46]: The Cisco Video Phone 8875 has a Messages key, and the user can either press it or use the touchscreen to reach voicemail. Source: [Check voicemails on 9800/8875 (Multiplatform)](https://help.webex.com/en-us/article/nxbjg75/Check-voicemails-on-your-phone), 8875 section, introductory sentence. Checked 2026-09-24.
[^47]: The Cisco help article for checking voicemail on the 9800 Series and 8875 names no PhoneOS or firmware release. Source: [Check voicemails on 9800/8875 (Multiplatform)](https://help.webex.com/en-us/article/nxbjg75/Check-voicemails-on-your-phone), whole article. Checked 2026-09-24.
[^48]: On the Cisco Video Phone 8875 the user taps Recents on the home screen, taps Expand to pick another line if they have several, taps the voicemail icon in the Recents list and follows the voice instructions. Source: [Check voicemails on 9800/8875 (Multiplatform)](https://help.webex.com/en-us/article/nxbjg75/Check-voicemails-on-your-phone), 8875 section, steps 1 to 4. Checked 2026-09-24.
[^49]: For Webex Calling in Webex App, visual voicemail and voicemail transcription are available only on the user's primary line. Source: [Webex App | Multiple lines](https://help.webex.com/en-us/article/1jho7db/Webex-App-|-Multiple-lines), Webex Calling tab, Voicemail subsection. Checked 2026-09-24.
[^50]: The user turns voicemail on with a toggle in the Voicemail section of User Hub, and the option only appears if the administrator has already enabled voicemail for them. Source: [Configure your voicemail settings](https://help.webex.com/en-us/article/fdkhld/Configure-your-voicemail-settings), section Enable voicemail. Checked 2026-09-24.
[^51]: A voice portal is the number a user calls to reach their voicemail, and it carries its own passcode rules. Source: [Configure voice portals for Webex Calling in Control Hub](https://help.webex.com/en-us/article/nojp8ej/Configure-voice-portals-for-Webex-Calling-in-Control-Hub), Configure voice portals for Webex Calling in Control Hub. Checked 2026-09-05.
[^52]: What sends an unanswered Webex Calling call to voicemail is a setting called send calls to voicemail when unanswered, controlled by a number of rings chosen from a list, and neither a default nor a range is published for it. Source: [Configure and manage voicemail settings for a Webex Calling user](https://help.webex.com/en-us/article/hc69wk/Configure-and-manage-voicemail-settings-for-a-Webex-Calling-user), Configure and manage voicemail settings, message forwarding settings. Checked 2026-09-05.
[^53]: A voicemail message may be kept in the internal mailbox, sent to an email address, or both. Source: [Configure and manage voicemail settings for a Webex Calling user](https://help.webex.com/en-us/article/hc69wk/Configure-and-manage-voicemail-settings-for-a-Webex-Calling-user), Configure and manage voicemail settings, message storage. Checked 2026-09-05.
[^54]: A mailbox holds a single message of at most 10 minutes and 100 minutes in total or 1000 pages of fax and the total message count includes fax messages. Source: [Configure and manage voicemail settings for a Webex Calling user](https://help.webex.com/en-us/article/hc69wk/Configure-and-manage-voicemail-settings-for-a-Webex-Calling-user), Configure and manage voicemail settings for a Webex Calling user, internal mailbox limits. Checked 2026-09-15.
[^55]: Voicemails older than 180 days are archived automatically and retrieving an archived voicemail requires a service request to Cisco. Source: [Configure and manage voicemail settings for a Webex Calling user](https://help.webex.com/en-us/article/hc69wk/Configure-and-manage-voicemail-settings-for-a-Webex-Calling-user), Configure and manage voicemail settings for a Webex Calling user, message retention. Checked 2026-09-15.
[^56]: No held document states what happens when a mailbox reaches its storage limit. Source: [Configure and manage voicemail settings for a Webex Calling user](https://help.webex.com/en-us/article/hc69wk/Configure-and-manage-voicemail-settings-for-a-Webex-Calling-user), The 2 voicemail articles and the reports document, counted against the rendered articles. Checked 2026-09-15.