# Making and taking calls in the Webex App For Webex App users placing and receiving work calls on Webex Calling. Canonical: https://warmtransfer.net/guides/webex-app-calling-user-guide Last verified: 2026-09-22 The Webex App supports answering calls, conference calls, and call transfer on both desktop and mobile clients[^60]. For users with an integrated desk phone, the application and desk phone share a single work phone number on a shared line[^23]. ## Before you start A user requires an active phone service assignment, such as Webex Calling, Unified CM, or service-provider hosted calling, for the dial pad to appear[^24]. Which advanced call settings appear in the interface depends on what an administrator or service provider has enabled[^5]. ## What changes by situation - Which Webex App are you using for this task? The desktop app on a Windows or Mac computer; The mobile app on an iPhone, iPad or Android phone. - Do you also have a desk phone on the same line? Yes, a desk phone rings with the same work number as the app; No, the Webex App is my only phone for this number. ## Step 1: Check that you have a work phone line in the app ### Do Open the Webex App and check under Calling for a dial pad[^24]. ### What you should see Verify that the dial pad is present, which indicates an active calling service[^24]. ### Rollback Suggested rollback: contact an administrator if the dial pad is missing. ## Step 2: Choose which device your calls go through **The desktop app on a Windows or Mac computer + Yes, a desk phone rings with the same work number as the app** ### Do Select Connect to a device, locate your integrated Cisco desk phone under Personal devices, and select it[^20]. Navigate to Calling and verify your desk phone is selected; if My Computer is displayed, select it and switch the selection to the desk phone[^22]. ### What you should see Dial a number in the app and verify that the call is placed through the desk phone while the phone's display reflects the call activity[^21]. ### Rollback Under Calling, switch the selected device back to My Computer[^22]. **The desktop app on a Windows or Mac computer + No, the Webex App is my only phone for this number** ### Do Keep the default device selection in the desktop app, which handles calls directly[^60]. ### What you should see Verify that the dial pad is visible under Calling[^24]. ### Rollback Suggested rollback: no changes to reverse. **The mobile app on an iPhone, iPad or Android phone + Yes, a desk phone rings with the same work number as the app** ### Do Move calls between the mobile app and the desk phone using Call Pull when needed[^14]. ### What you should see Suggested check: place a call from the mobile app to verify connectivity. ### Rollback Suggested rollback: disconnect any active call. **The mobile app on an iPhone, iPad or Android phone + No, the Webex App is my only phone for this number** ### Do Use the mobile app directly to place and manage calls[^60]. ### What you should see Verify that Calling displays a dialpad icon[^12]. ### Rollback Suggested rollback: no changes to reverse. ## Step 3: Place a call **The desktop app on a Windows or Mac computer** ### Do Go to Calling, enter the phone number using the dial pad, and select either an audio or video call[^11]. ### What you should see Verify that the call connects and that More options provides access to hold, transfer, merge, and conference[^13]. ### Rollback Suggested rollback: disconnect the active call. **The mobile app on an iPhone, iPad or Android phone** ### Do Go to Calling, tap the dialpad icon, enter the number, and tap Call[^12]. ### What you should see Verify that the call connects and subsequently appears in the call history[^37]. ### Rollback Suggested rollback: disconnect the active call. ## Step 4: Answer a call **The desktop app on a Windows or Mac computer** ### Do When an incoming call alert appears, select Answer to accept, Decline to reject, or Message to reply by text[^8]. If answering a call from another Webex App user, ensure your camera is turned off if you do not want your video to transmit, as the call starts with video active[^10]. ### What you should see Verify that the two-way audio or video session connects[^8]. ### Rollback Suggested rollback: disconnect the call. **The mobile app on an iPhone, iPad or Android phone** ### Do On iOS, tap Accept to answer or Decline to reject, or swipe right if the device is on the lock screen[^9]. On Android, select the video icon to answer or the end-call icon to decline[^7]. ### What you should see Verify the audio connection is established[^9][^7]. Note that after an iOS restart, incoming calls cannot be received until the device is unlocked[^41]; on Android, incoming calls can take up to 60 seconds after unlocking to arrive[^6]. ### Rollback Suggested rollback: disconnect the call. ## Step 5: Put a call on hold, resume it, and take a second call **Yes, a desk phone rings with the same work number as the app** ### Do Place the call on hold by selecting More and Hold in the app, or by pressing the Hold key on the desk phone[^39]. If a second call arrives, select Hold and Answer on desktop or iOS, or Answer on Android[^15]. ### What you should see Verify that the spaces list shows the on-hold icon regardless of whether the call was held from the app or the desk phone[^34]. ### Rollback Resume the call on either device: a call held in Webex App can be resumed on the desk phone, and a call held using the desk phone Hold key can be resumed in Webex App by selecting Resume, depending on your calling configuration[^39][^48]. **No, the Webex App is my only phone for this number** ### Do During an active call, select More and select Hold[^40]. If a second call arrives, select Hold and Answer on desktop or iOS; on Android, selecting Answer automatically places the first call on hold[^15]. ### What you should see Verify that the spaces list shows the held call with an on-hold indicator[^40]. ### Rollback Select the held call in the spaces list and select Resume[^49]. ## Step 6: Transfer a call ### Do During an active call, select More, select Transfer, and choose either Consult First or Transfer Now[^53]. If using Consult First, speak with the target recipient before completing the transfer[^50]. If using Transfer Now, the call transfers immediately using audio only[^52]. On mobile, you can alternatively tap an entry in the Ongoing calls list to transfer immediately[^51]. ### What you should see For a Consult First transfer, verify you have spoken to the recipient before finishing the transfer[^50]. ### Rollback When using Consult First, resume the original call instead of completing the transfer[^50]. ## Step 7: Add people to a call (conference) ### Do During an active call, select More and select Conference[^18]. Enter the contact's name or phone number, choose an audio or video call, and then select merge[^18]. The existing participant remains on hold while the new participant is called[^17]. ### What you should see Verify that all parties are merged into a single conference call, noting that Webex Calling supports a maximum of 6 participants[^19]. ### Rollback When only 2 participants remain on the call, it reverts to an ordinary one-to-one call and restores transfer and call park[^16]. ## Step 8: Check your voicemail **The desktop app on a Windows or Mac computer** ### Do Navigate to Voicemail, where a badge counter indicates waiting messages[^54]. Select a message and play it using Play or right-click and choose Play voice message[^56]. From this view, you can call back, mark as read, or delete the message without entering a PIN[^56]. ### What you should see Verify that the message plays and, if available, review the message transcription[^59]. Transcriptions may be absent if the message predates the feature, is still processing, is unclear, or is in a language other than English[^58]. ### Rollback **The mobile app on an iPhone, iPad or Android phone** ### Do Check the badge counter next to Calls for waiting messages, navigate to Calls, and tap Voicemail at the top[^54][^57]. Select a message and tap Play, or swipe left to delete it[^57]. To access additional options, use Call Voicemail, which requires your voicemail PIN[^55]. ### What you should see Verify that the audio plays and review any displayed transcription[^59]. Transcriptions may be missing if the message is processing, unclear, older than the feature, or not in English[^58]. ### Rollback Suggested rollback: no rollback is required for playing a voicemail message. ## Step 9: Forward your calls **The desktop app on a Windows or Mac computer** ### Do Go to Settings, select Calling, open Call Forward, and enter a forwarding number or select voicemail[^29]. ### What you should see Verify that the phone icon turns green and remains green, and that a banner at the top of the Calling list confirms forwarding is active[^30]. Forwarded calls will no longer ring inside Webex App[^32]. ### Rollback Set the forwarding configuration back to Do Not Forward Calls[^33]. **The mobile app on an iPhone, iPad or Android phone** ### Do Tap your profile picture, navigate to Settings, select Calling, and select a forwarding destination or enter a new number[^31]. ### What you should see Verify that the phone icon turns green and that a banner appears at the top of the Calling list[^30]. Incoming calls forwarded to another destination will no longer ring inside Webex App[^32]. ### Rollback Change the forwarding setting back to Do Not Forward Calls[^33]. ## Step 10: Turn on Do Not Disturb **Yes, a desk phone rings with the same work number as the app** ### Do Configure Do Not Disturb either inside the app by selecting your profile picture, Availability, and Do Not Disturb, or by enabling it directly on the desk phone[^26][^28]. DND status synchronises between the app and desk phone, and turning on DND at the phone suppresses both call and message notifications in Webex App[^28]. ### What you should see Verify that incoming calls produce no alert notifications on either device[^25]. ### Rollback Select Availability and select Clear in Webex App, which synchronises and clears DND on the desk phone[^26][^28]. **No, the Webex App is my only phone for this number** ### Do Select your profile picture, select Availability, select Do Not Disturb, and choose a duration or specify a custom time[^26]. ### What you should see Verify that incoming calls do not trigger alerts or notifications[^25]. ### Rollback Select Availability and select Clear[^26]. ## Step 11: Use your call history **The desktop app on a Windows or Mac computer** ### Do Navigate to Calling, choose All or Missed, and hover over an entry to initiate an audio or video callback[^35]. ### What you should see Verify that call history displays up to 200 calls from the last 30 days and mirrors the call history seen on other Webex Calling devices[^36][^38]. ### Rollback Suggested rollback: no changes to reverse. **The mobile app on an iPhone, iPad or Android phone** ### Do Navigate to Calling to view the call log, where missed calls appear in red[^37]. Tap any entry to return the call using audio[^37]. To remove an item, swipe left on iPhone or iPad, or long-press on Android[^37]. ### What you should see Verify that the list shows up to 200 calls made, received, or missed within the previous 30 days and synchronises across your Webex Calling devices[^36][^38]. ### Rollback ## Step 12: Move a live call to another device **The desktop app on a Windows or Mac computer + Yes, a desk phone rings with the same work number as the app** ### Do To move a call from the desktop app to a Cisco desk phone, press the Call Pull key on the phone, or dial *11 on a third-party phone[^14]. On a Cisco Desk Phone 9800 Series or Video Phone 8875 registered to Webex Calling, select Call pull or dial *11, selecting the specific line first on multi-line phones[^1]. To move a call from the desk phone back to a paired desktop app, select Move call to computer in the in-call window[^46]. Note that call moves are supported only on your primary line, and moving a secondary line requires selecting that line before using Call Pull[^45]. ### What you should see Verify that the call transfers to the chosen device and disconnects from the previous device[^2]. ### Rollback Pull the call back using Call pull or dialling *11 on the desk phone, or select Move call to computer in the desktop app[^1][^46][^2]. **The desktop app on a Windows or Mac computer + No, the Webex App is my only phone for this number** ### Do To pull an active call onto the desktop app from another client, select the green Move button located in the Messaging tab, or in the Calling tab if Messaging is not present[^43]. Under Settings, Calling, Move Call Options, choose between Always move the call if supported, Let me choose every time, or Always remote control the call[^44]. This capability operates on your primary line[^45]. ### What you should see Verify that the call moves to the desktop app and continues actively[^47]. ### Rollback Select the green Move button on your other client to transfer the call back[^43]. **The mobile app on an iPhone, iPad or Android phone + Yes, a desk phone rings with the same work number as the app** ### Do To move a call from the mobile app to a Cisco desk phone, press the Call Pull key on the phone, or dial *11 on a third-party device[^14]. On a Cisco Desk Phone 9800 Series or Video Phone 8875 on Webex Calling, select Call pull or dial *11, selecting the line first if using multiple lines[^1]. To move an active call from the desk phone to the mobile app, tap the green Move button in the Messaging tab, or in the Calling tab if Messaging is unavailable[^43]. Call moves apply to your primary line, and pulling a secondary line requires selecting the line from Calling first[^45]. ### What you should see Verify that audio moves to the receiving device and terminates on the originating device[^2]. ### Rollback Move the call back by pressing Call Pull or dialling *11 on the phone, or tapping the green Move button in the mobile app[^14][^43][^2]. **The mobile app on an iPhone, iPad or Android phone + No, the Webex App is my only phone for this number** ### Do To bring an active call from another client onto the mobile app, tap the green Move button in the Messaging tab, or in the Calling tab if Messaging is not available[^43]. Moving calls is supported on the primary line[^45]. ### What you should see Verify that the call transfers to the mobile app[^47]. ### Rollback Select the Move button on the alternate app client to return the call[^43]. ## Applicability Applies to: Cisco Desk Phone 9800 Series; Cisco Video Phone 8875, Cisco Desk Phone 9811, Cisco Webex App, and Cisco Webex Calling. Deployments: multi-tenant. Sources checked 2026-09-22. The Cisco Desk Phone 9811 does not support moving calls to the desk phone on PhoneOS 4.0.1 or earlier[^4]. Whether the Call pull softkey appears on a 9800 or 8875 phone depends on administrator configuration[^3]. ## What remains uncertain The exact procedure to reverse voicemail deletion is not covered by the sources below. ## Sources [^1]: On a Cisco Desk Phone 9800 Series or Video Phone 8875 registered to Webex Calling, a user moves a call from the Webex App by selecting Call pull or dialling *11, first selecting the line on a multi-line phone. Source: [Move a call to your desk phone](https://help.webex.com/article/nyt3vp), applies-to line and steps. Checked 2026-09-22. [^2]: When a call is pulled to a 9800 or 8875 phone it moves to the phone and disconnects from the other device, and it can then be moved back to Webex App. Source: [Move a call to your desk phone](https://help.webex.com/article/nyt3vp), result paragraph after the steps. Checked 2026-09-22. [^3]: Whether the Call pull softkey appears on a 9800 or 8875 phone depends on administrator configuration. Source: [Move a call to your desk phone](https://help.webex.com/article/nyt3vp), note under the steps. Checked 2026-09-22. [^4]: The Cisco Desk Phone 9811 does not support moving a call to the desk phone on PhoneOS 4.0.1 or earlier. Source: [Move a call to your desk phone](https://help.webex.com/article/nyt3vp), note under the steps. Checked 2026-09-22. [^5]: Which advanced call settings a Webex App user sees depends on what the administrator or service provider has enabled. Source: [Webex App | Manage your advanced call settings](https://help.webex.com/en-us/article/nfylvfcb/Webex-App-|-Manage-your-advanced-call-settings), availability note. Checked 2026-09-22. [^6]: After an Android device restarts it must be unlocked before Webex App receives calls, and calls can take up to 60 seconds after unlocking to start arriving. Source: [Webex App | Answer a call](https://help.webex.com/en-us/article/n19ix1l/Webex-App-%7C-Answer-a-call), Android section, known limitations. Checked 2026-09-22. [^7]: On Android the user answers an incoming Webex App call with the video icon and declines it with the end-call icon. Source: [Webex App | Answer a call](https://help.webex.com/en-us/article/n19ix1l/Webex-App-%7C-Answer-a-call), Android section. Checked 2026-09-22. [^8]: On the Webex App desktop app an incoming call notification offers Answer and Decline, and also Message. Source: [Webex App | Answer a call](https://help.webex.com/en-us/article/n19ix1l/Webex-App-%7C-Answer-a-call), Desktop section. Checked 2026-09-22. [^9]: On iOS the user taps Accept to answer an incoming Webex App call or Decline to reject it, and can swipe right on the lock screen to answer. Source: [Webex App | Answer a call](https://help.webex.com/en-us/article/n19ix1l/Webex-App-%7C-Answer-a-call), iOS section. Checked 2026-09-22. [^10]: When a desktop user answers a call from another person using Webex App, the call starts with the user's video on. Source: [Webex App | Answer a call](https://help.webex.com/en-us/article/n19ix1l/Webex-App-%7C-Answer-a-call), Desktop section, Answer option. Checked 2026-09-22. [^11]: In the Webex App desktop app a user places a phone call by going to Calling, entering the number in the dial pad and selecting an audio or a video call. Source: [Webex App | Call anyone with a phone number](https://help.webex.com/en-us/article/ndpb9acb/Webex-App-|-Call-anyone-with-a-phone-number), Desktop section. Checked 2026-09-22. [^12]: In the Webex App on iOS and Android a user places a phone call by going to Calling, tapping the dialpad icon, entering the number and tapping Call. Source: [Webex App | Call anyone with a phone number](https://help.webex.com/en-us/article/ndpb9acb/Webex-App-|-Call-anyone-with-a-phone-number), Mobile (iOS and Android) section. Checked 2026-09-22. [^13]: During a phone call in the Webex App desktop app, the More options control gives access to hold, transfer, merge and conference. Source: [Webex App | Call anyone with a phone number](https://help.webex.com/en-us/article/ndpb9acb/Webex-App-|-Call-anyone-with-a-phone-number), Desktop section, in-call step. Checked 2026-09-22. [^14]: To pull an active call onto a desk phone, the user presses the Call Pull key on a Cisco desk phone or dials *11 on a third-party phone. Source: [Webex App | Move a call from one device to another](https://help.webex.com/en-us/article/g9f3yo/Webex-App-|-Pull-a-call-from-one-device-to-another), Call Pull alternative section. Checked 2026-09-22. [^15]: When a second call arrives during an active call, Webex App on desktop and iOS offers Hold and Answer, which puts the current call on hold and answers the new one; on Android, Answer puts the original call on hold automatically. Source: [Webex App | Answer your Call Waiting](https://help.webex.com/en-US/article/va4ppp/Webex-App-%7C-Answer-your-Call-Waiting), Desktop, iOS and Android sections. Checked 2026-09-22. [^16]: When only two participants remain on a Webex App conference call, it reverts to an ordinary one-to-one call and call transfer and park become available again. Source: [Webex App | Start a conference call](https://help.webex.com/en-us/article/nx5rj7s/Webex-App-|-Start-a-conference-call), closing paragraph after the Mobile section. Checked 2026-09-22. [^17]: When a Webex App user starts a conference, the existing participant is placed on hold while the new party is called. Source: [Webex App | Start a conference call](https://help.webex.com/en-us/article/nx5rj7s/Webex-App-|-Start-a-conference-call), Desktop section step 2. Checked 2026-09-22. [^18]: In Webex App a user adds a third party to a phone call by selecting More then Conference, entering a name or number, choosing an audio or video call and then selecting merge; mobile follows the same sequence. Source: [Webex App | Start a conference call](https://help.webex.com/en-us/article/nx5rj7s/Webex-App-|-Start-a-conference-call), Desktop section steps 1 to 4; Mobile section. Checked 2026-09-22. [^19]: On Webex Calling a Webex App conference call can have at most 6 participants. Source: [Webex App | Start a conference call](https://help.webex.com/en-us/article/nx5rj7s/Webex-App-|-Start-a-conference-call), participant limits paragraph, Webex Calling. Checked 2026-09-22. [^20]: In the desktop app the user connects a desk phone by selecting Connect to a device, where a Cisco desk phone integrated with the app appears under Personal devices. Source: [Webex App | Connect to a device from the desktop app and mobile app](https://help.webex.com/en-us/article/h5brps/Webex-App-|-Connect-to-a-device-from-the-desktop-app-and-mobile-app), Desktop section. Checked 2026-09-22. [^21]: When Webex App is connected to the desk phone, a number dialled in the app is placed through the phone and the phone's display reflects the call activity. Source: [Webex App | Make calls with your desk phone](https://help.webex.com/en-us/article/5mgmmb/Webex-App-|-Make-calls-with-your-desk-phone), body after the opening procedure. Checked 2026-09-22. [^22]: To place calls through a desk phone, the user goes to Calling in Webex App and makes sure the desk phone is selected; if My Computer is shown instead, they select it and switch to the desk phone. Source: [Webex App | Make calls with your desk phone](https://help.webex.com/en-us/article/5mgmmb/Webex-App-|-Make-calls-with-your-desk-phone), opening procedure. Checked 2026-09-22. [^23]: When Webex App is used with a connected desk phone, the app and the desk phone share the same phone number on a shared line. Source: [Webex App | Move a phone call between Webex App and your desk phone](https://help.webex.com/en-us/article/zoxb3w/Webex-App-Move-a-phone-call-between-Webex-App-and-your-desk-phone), overview paragraph. Checked 2026-09-22. [^24]: Webex App shows a dial pad only to users set up with a phone service such as Unified CM, Webex Calling or calling hosted by a service provider. Source: [Webex App | Call anyone with a phone number](https://help.webex.com/en-us/article/ndpb9acb/Webex-App-|-Call-anyone-with-a-phone-number), introductory note above the Desktop section. Checked 2026-09-22. [^25]: When DND is set on a Webex Calling registered client, the user gets no notification of an incoming call. Source: [Do not disturb sync between Webex App and desk phone](https://help.webex.com/en-us/article/d307vb/Do-Not-Disturb-Sync-(DND)-between-Webex-App-and-desk-phone), overview section. Checked 2026-09-22. [^26]: In Webex App on desktop, iOS and Android a user sets Do Not Disturb by selecting their profile picture, then Availability, then Do Not Disturb and a duration or a custom time, and removes it with Availability then Clear. Source: [Webex App | Let people know you're busy](https://help.webex.com/en-us/article/njzs6wl/Webex-App-|-Let-people-know-you're-busy), Desktop, iOS and Android sections. Checked 2026-09-22. [^27]: An administrator can turn DND synchronisation off for the whole organisation in Control Hub, and the page warns that iOS devices then still ring for calls while DND is active. Source: [Do not disturb sync between Webex App and desk phone](https://help.webex.com/en-us/article/d307vb/Do-Not-Disturb-Sync-(DND)-between-Webex-App-and-desk-phone), Control Hub setting paragraph and iOS note. Checked 2026-09-22. [^28]: For Webex Calling users, DND set in Webex App is automatically synchronised to the desk phone, and DND set on the desk phone is synchronised to Webex App, where it turns off both call and message notifications. Source: [Do not disturb sync between Webex App and desk phone](https://help.webex.com/en-us/article/d307vb/Do-Not-Disturb-Sync-(DND)-between-Webex-App-and-desk-phone), overview section. Checked 2026-09-22. [^29]: A Webex Calling user sets call forwarding in the desktop app under Settings, Calling, Call Forward, by adding a number or choosing voicemail. Source: [Webex App | Forward your phone calls](https://help.webex.com/en-us/article/n6ycytf/Webex-App-|-Forward-your-phone-calls), Desktop section, Webex Calling or Service Provider procedure. Checked 2026-09-22. [^30]: While call forwarding is on, the Webex App phone icon turns green and stays green until forwarding is turned off, and a banner at the top of the Calling list says forwarding is active. Source: [Webex App | Forward your phone calls](https://help.webex.com/en-us/article/n6ycytf/Webex-App-|-Forward-your-phone-calls), indicator and banner notes. Checked 2026-09-22. [^31]: On mobile a user sets call forwarding by tapping their profile picture, going to Settings then Calling, and choosing a forwarding destination or adding a new number. Source: [Webex App | Forward your phone calls](https://help.webex.com/en-us/article/n6ycytf/Webex-App-|-Forward-your-phone-calls), Mobile section. Checked 2026-09-22. [^32]: When a user forwards calls to another number, those calls no longer ring the user in Webex App. Source: [Webex App | Forward your phone calls](https://help.webex.com/en-us/article/n6ycytf/Webex-App-|-Forward-your-phone-calls), important note. Checked 2026-09-22. [^33]: A user turns call forwarding off by changing the forwarding setting back to Do Not Forward Calls. Source: [Webex App | Forward your phone calls](https://help.webex.com/en-us/article/n6ycytf/Webex-App-|-Forward-your-phone-calls), deactivation note. Checked 2026-09-22. [^34]: The Webex App spaces list shows an on-hold icon for a call whether the hold was placed from the app or from the desk phone. Source: [Webex App | Move a phone call between Webex App and your desk phone](https://help.webex.com/en-us/article/zoxb3w/Webex-App-Move-a-phone-call-between-Webex-App-and-your-desk-phone), hold and resume procedure, indicator sentence. Checked 2026-09-22. [^35]: On desktop a user views call history under Calling, selecting All or Missed, and hovers over an entry to call back with audio or video. Source: [Webex App | View call history](https://help.webex.com/article/592c0cb/Webex-View-Call-and-Meeting-History), Desktop section. Checked 2026-09-22. [^36]: Webex App call history shows up to 200 calls made, received or missed in the last 30 days. Source: [Webex App | View call history](https://help.webex.com/article/592c0cb/Webex-View-Call-and-Meeting-History), introductory paragraph. Checked 2026-09-22. [^37]: On mobile, Calling shows call history with missed calls in red; tapping an entry returns the call with audio, and an entry is deleted by swiping left on iPhone or iPad or long-pressing on Android. Source: [Webex App | View call history](https://help.webex.com/article/592c0cb/Webex-View-Call-and-Meeting-History), Mobile section. Checked 2026-09-22. [^38]: Webex Calling users see the same call history across the desktop app, the mobile app and their desk phones. Source: [Webex App | View call history](https://help.webex.com/article/592c0cb/Webex-View-Call-and-Meeting-History), synchronisation note. Checked 2026-09-22. [^39]: A call put on hold in Webex App with More then Hold can be resumed from the desk phone, and a call held with the desk phone Hold key can be resumed in Webex App with Resume. Source: [Webex App | Move a phone call between Webex App and your desk phone](https://help.webex.com/en-us/article/zoxb3w/Webex-App-Move-a-phone-call-between-Webex-App-and-your-desk-phone), hold and resume procedure (from Webex App; from desk phone). Checked 2026-09-22. [^40]: In Webex App on desktop and mobile a user puts a phone call on hold by selecting More and then Hold, and the spaces list then shows the call on hold with an indicator. Source: [Webex App | Put a phone call on hold](https://help.webex.com/en-us/article/npvltok/Webex-App-%7C-Put-a-phone-call-on-hold), Desktop and Mobile sections. Checked 2026-09-22. [^41]: After an iOS device restarts, Webex App cannot receive incoming calls until the device is unlocked. Source: [Webex App | Answer a call](https://help.webex.com/en-us/article/n19ix1l/Webex-App-%7C-Answer-a-call), iOS section, known limitation. Checked 2026-09-22. [^42]: The sources give no mobile-app procedure for choosing the desk phone as the calling device, so a mobile reader with a desk phone most likely places calls from the mobile app itself and uses Move or Call Pull to change devices (inferred). Source: [Webex App | Move a call from one device to another](https://help.webex.com/en-us/article/g9f3yo/Webex-App-|-Pull-a-call-from-one-device-to-another), Mobile section (move only; no calling-device selection) read against cisco-help-5mgmmb Calling procedure. Checked 2026-09-22. [^43]: To bring an active call onto the desktop or mobile app, the user selects the green Move button in the Messaging tab, or in the Calling tab if Messaging is not available. Source: [Webex App | Move a call from one device to another](https://help.webex.com/en-us/article/g9f3yo/Webex-App-|-Pull-a-call-from-one-device-to-another), Desktop step 3 (unpaired) and Mobile section. Checked 2026-09-22. [^44]: The desktop app setting Settings, Calling, Move Call Options offers Always move the call if supported, Let me choose every time, and Always remote control the call. Source: [Webex App | Move a call from one device to another](https://help.webex.com/en-us/article/g9f3yo/Webex-App-|-Pull-a-call-from-one-device-to-another), Desktop section steps 1 and 2. Checked 2026-09-22. [^45]: Moving calls between devices is supported only on the user's primary line; for a secondary line the user selects the line before using Call Pull, from the dial pad on desktop or the Calling tab on mobile. Source: [Webex App | Move a call from one device to another](https://help.webex.com/en-us/article/g9f3yo/Webex-App-|-Pull-a-call-from-one-device-to-another), limitations section. Checked 2026-09-22. [^46]: If the desktop app is paired to the desk phone, the user moves the call onto the computer with Move call to computer in the in-call window. Source: [Webex App | Move a call from one device to another](https://help.webex.com/en-us/article/g9f3yo/Webex-App-|-Pull-a-call-from-one-device-to-another), Desktop step 3 (paired to desk phone). Checked 2026-09-22. [^47]: On Webex Calling a user can move an active call between the desktop app, the mobile app and a desk phone. Source: [Webex App | Move a call from one device to another](https://help.webex.com/en-us/article/g9f3yo/Webex-App-|-Pull-a-call-from-one-device-to-another), overview paragraph. Checked 2026-09-22. [^48]: Depending on the user's calling configuration, a call held in Webex App can be resumed on the desk phone, the desktop app or the mobile app. Source: [Webex App | Put a phone call on hold](https://help.webex.com/en-us/article/npvltok/Webex-App-%7C-Put-a-phone-call-on-hold), note after the Mobile section. Checked 2026-09-22. [^49]: In Webex App a user resumes a held call by selecting the held call in the spaces list and then Resume. Source: [Webex App | Put a phone call on hold](https://help.webex.com/en-us/article/npvltok/Webex-App-%7C-Put-a-phone-call-on-hold), Desktop and Mobile sections, resume step. Checked 2026-09-22. [^50]: With Consult First the user speaks to the transfer recipient before completing, and can then either resume the first call or complete the transfer. Source: [Webex App | Transfer a phone call](https://help.webex.com/en-us/article/5er4f3/Webex-App-|-Transfer-a-phone-call), Webex Calling procedure, Consult First option. Checked 2026-09-22. [^51]: On mobile, a Webex Calling user can also transfer immediately by tapping an existing call in the Ongoing calls list. Source: [Webex App | Transfer a phone call](https://help.webex.com/en-us/article/5er4f3/Webex-App-|-Transfer-a-phone-call), Mobile section, Webex Calling procedure, alternative. Checked 2026-09-22. [^52]: Transfer Now transfers the call right away with audio only. Source: [Webex App | Transfer a phone call](https://help.webex.com/en-us/article/5er4f3/Webex-App-|-Transfer-a-phone-call), Webex Calling procedure, Transfer Now option. Checked 2026-09-22. [^53]: For Webex Calling users, Webex App transfer is started with More then Transfer and offers two choices: Consult First and Transfer Now. Source: [Webex App | Transfer a phone call](https://help.webex.com/en-us/article/5er4f3/Webex-App-|-Transfer-a-phone-call), Desktop and Mobile sections, Webex Calling or Service Provider hosted procedure. Checked 2026-09-22. [^54]: When a voice message is waiting, Webex App shows a badge counter next to Voicemail on desktop or next to Calls on mobile. Source: [Webex App | Listen to or read your voice messages](https://help.webex.com/en-us/article/8u5983/Webex-App-|-Listen-to-or-read-your-voice-messages), introductory paragraph. Checked 2026-09-22. [^55]: On mobile, Call Voicemail dials the voicemail system for further options and requires the voicemail PIN. Source: [Webex App | Listen to or read your voice messages](https://help.webex.com/en-us/article/8u5983/Webex-App-|-Listen-to-or-read-your-voice-messages), Mobile section, last step. Checked 2026-09-22. [^56]: On desktop a user goes to Voicemail, selects a message and plays it with the Play button or the right-click Play voice message option, and can call back, mark as read or delete from there without entering a PIN. Source: [Webex App | Listen to or read your voice messages](https://help.webex.com/en-us/article/8u5983/Webex-App-|-Listen-to-or-read-your-voice-messages), Desktop section. Checked 2026-09-22. [^57]: On mobile a user goes to Calls, taps Voicemail at the top, chooses a message and taps Play, and swipes left to delete it. Source: [Webex App | Listen to or read your voice messages](https://help.webex.com/en-us/article/8u5983/Webex-App-|-Listen-to-or-read-your-voice-messages), Mobile section. Checked 2026-09-22. [^58]: A voicemail transcription may be missing if the message predates the feature, is still processing, is unclear, or was left in a language other than English. Source: [Webex App | Listen to or read your voice messages](https://help.webex.com/en-us/article/8u5983/Webex-App-|-Listen-to-or-read-your-voice-messages), transcription limitations paragraph. Checked 2026-09-22. [^59]: Webex Calling users can read transcriptions of their voice messages in Webex App. Source: [Webex App | Listen to or read your voice messages](https://help.webex.com/en-us/article/8u5983/Webex-App-|-Listen-to-or-read-your-voice-messages), introductory paragraph; Desktop step 3; Mobile step 3. Checked 2026-09-22. [^60]: On Webex Calling, Webex App supports answering calls, conference calls and call transfer on both desktop and mobile. Source: [Supported calling options in Webex App](https://help.webex.com/article/DOC-5522), feature comparison table, Webex Calling desktop and mobile columns. Checked 2026-09-22.